PERSONAL DETAILS

Names : Mduduzi Ephraim

Surname : Dlamini

Residential Address : 14301 Martin Drive, Eden Prairie, Minneapolis, 55344

Mobile : +1-612-***-****

E-mail Address : ad3hgc@r.postjobfree.com

Citizenship : South African (currently based in US, Minnesota)

Permitted to work in US : Yes

EMPLOYMENT HISTORY

Previous Employer

Company : Bidvest Vericon (Distell Contract)

Designation : General Manager – Managed Warehouse Solutions

Industry : Beverage

Employed : June 2021 – May 2023

Responsibilities

Overall management of the client’s contract (SLA, KPI’s and profitability)

Overseeing daily operations of the various sites (36 sites nationally), including inbound, outbound, inventory control, trade-express and returns activities.

Implementing optimal resourcing model and hiring of employees.

Evaluating performance and productivity of the team.

Implementing WMS systems and continuous improvement processes.

Training low-level managers and staff.

Responsible for management of risks and safety on sites

Creating budgets and managing expenditure.

Analyzing accounting and financial data (profit vs loss).

Researching and identifying growth opportunities to improve revenue.

Generating reports and presenting service levels to the client. (Daily / Weekly / Monthly)

Investigating, processing and reconciling client’s claims.

Management and payment of 3rd Party services.

Previous Employer

Company : Nestle Longmeadow DC

Designation : Distribution Centre Manager

Industry : Food & Beverage

Employed : July 2018 – May 2021

Responsibilities

Deliver excellent service at minimum cost to serve by:

oCreating, controlling, and managing distribution centre budget and new investment requirements.

oCorrectly tracking and monitoring of cost, service and compliance to KPI’s.

oEnsuring, in collaboration with regional and national stakeholders, that an optimal distribution centre operation is defined.

oImplementing continuous improvement initiatives and plans to minimize costs and improve value for the business.

oEffectively managing contracts as per Procure-to-Pay process and establish a sound relationship with the service providers including conflict management.

Managing, monitoring, meeting, and driving SHE, Quality, CARE, and best practice obligations.

Adapt to changes in the logistics and market environment by ensuring an adequate level of flexibility of structures and processes.

Ensure cross-functional alignment through pro-active communication, transparency and collaboration with internal and external customers.

Selection of the right people, constant engagement, motivation and management of the DC team.

Ensure maintenance of the building, warehouse equipment and security.

KPI’s

oCustomer service level % (On Time Delivery, Customer Order Fulfilment)

oOperational KPI’s (Productivity, Inventory Accuracy %, Stock variances, Damages, Stock Freshness, Capacity Utilization, Receiving TAT, Pallets management)

o3rd Party management (SLA’s, Procure-To-Pay compliance, Audits)

oFinances (Budget, Fixed and Variable Costs)

oReverse logistics (customer refusals, bad goods)

oSafety (LTiFR, RiFR)

oQuality Management System (Audit scores for both local and international)

oPeople (Headcount, overtime, temp labour, absenteeism)

oCustomer Complaints

Previous Employer

Company : Imperial Managed Logistics (providing logistics solution to Sedibeng Brewery)

Designation : Dispatch Manager

Industry : Beverage

Employed : November 2017 – June 2018

Responsibilities

Managing warehouse outbound operation, including picking, checking, loading, dispatch and inventory control .

Ensuring that the daily dispatch operations is ran optimally and according to client and IML operational procedures and safety standards.

Ensure that the Pick slip, Invoice and Blind check 100% balances to what is physically on the truck and vice versa, by carrying out spot checks on loading process regularly.

Portal is updated timeously, and load execution report submitted to management daily.

Ensure that the correct load is allocated to the correct vehicle.

All pallets are loaded from the correct bin with the correct batch number.

Ensure that there are no loads dispatched with pallets extra or short loaded and that all loads are correctly posted and issued.

Ensure that all loads are accurately checked after loading and signed off.

Ensure monthly stock takes are done.

Ensure that all other projects and processes are managed within the SOP boundaries always.

Ensure that all Pallet documentation is accurately completed, and the all the correct documents are dispatched with the vehicle.

Ensure that the scrap pallets being removed from site adheres to the Heineken and IML process and procedures.

Ensure that all relevant documents are handed in to the admin office timeously for processing.

Manage staff attendance, leave, absenteeism and overtime.

All customer queries are attended to, and resolved within 24 hours.

Ensure cross training off all staff on all positions as well as one level up.

Update and report on daily, weekly and monthly KPI’s, i.e. TAT, plan vs actual, incident and accident frequency, stock damages, costs vs budget.

Previous Employer

Company : RCL Foods Limited – Vector Logistics Division

Designation : Logistics Manager

Industry : Food & Beverage

Employed : March 2016 – July 2017

Responsibilities

General oversight of the depot (Vector Midrand D).

Plan and manage logistics, warehouse operation, transportation and customer services.

Direct, optimize and coordinate full order cycle (OTIF).

Liaise and negotiate service levels with suppliers, service providers and customers.

Keep track of quality, quantity, stock levels and delivery times (inbound and outbound).

Depot budget management, cost control (fixed & variable) and efficiencies.

oFull ownership of profit & loss, productivity, accuracy and timeliness targets

Capex management and continuous improvement

Arrange warehouse, catalog goods, and drive FIFO principles

Manage planning of routes and processing of shipments.

Resolve any arising problems or complaints from suppliers and customers.

Manage supervision, coaching and training of depot workforce.

Maintain measurements, reports, documentation and analyze data to assess depot performance (KPI’s) and implement improvements.

Comply with safety laws & regulations and ISO requirements (SHEQ).

Previous Employer

Company : Pioneer Foods (Pty) Ltd – Sasko Division

Designation : Distribution Centre Manager

Industry : Food & Beverage

Employed : October 2012 – February 2016

Responsibilities

Responsible for the general oversight of the distribution centre.

Resourcing of the distribution centre, i.e. human and equipment resources

Inventory management

oStock procurement from the Mills.

oKeeping supply levels high enough to ensure any orders placed or product requests received can be filled in a timely manner.

oKeeping inventory levels low enough to avoid the chance of having too much surplus stock and minimize potential write-off risks.

oUnderstanding of sales forecasting trends in order to plan required inventory levels and ensure warehouse is stocked properly.

oStock control – minimizing stock losses and write-offs

Equipment and general maintenance of the site, including housekeeping.

Budgeting and cost control for the DC

Sourcing of vendors and negotiating service levels and pricing.

Managing 3rd Party contracts and ensuring agreed SLA’s are delivered upon.

Health & safety of employees and security of company assets.

oAppointed 16.2 for the DC

Training and development of DC employees.

Ensuring a healthy IR environment.

Handle and resolve customer complaints and delivery queries.

Responsible for the entire performance of the distribution centre, including financial performance and operation efficiencies.

Previous Employers

Company : SAB (Pty) LTD – Alrode Depot

Designation : Warehouse Manager

Industry : Beverage

Employed : July 2009 – September 2012

Responsibilities

Optimise warehouse capacity and layout

Utilise warehouse resources effectively

Ensure business continuity

Control expenditure against budgets and alloweds

Ensure optimal human resources and capability

oDevelop employees

oEnsure a healthy IR climate

oFacilitate effective team dynamics

oImplement performance management

oCommunicate effectively in the workplace

Translate divisional core strategies and operationalize them at plant level

Manage warehouse stock

Meet distribution delivery needs

Monitor shift handovers

Ensure stock rotation

Manage breakages and losses

Ensure product and outer packaging quality

Maintain fleet image

Manage third party contractors

Analyse and respond to operational performance measures

Previous Position

Company : SAB (Pty) LTD – Egoli Region

Designation : Ops Management Trainee

Industry : Beverage

Employed : February 2008 – June 2009

Responsibilities and experience gained from Management Trainee programme

Distribution experience in Denver

Planning For Distribution Effectiveness.

oWorking with Fleet Supervisor and Site Control to maximize fleet availability

oAnalyzing delivery schedules in terms of DSP and CSP and then discuss with Denver Distribution Manager about the number of delivery days to be allocated to a customer taking into consideration the storage and credit constraints for the customer.

Resourcing for Distribution Effectiveness

oLearned how to control expenditure against budget and allowed

oActing as Distribution Manager.

Executing the Distribution Plan

oWorking with the Planner and Site Control to execute daily plan

oHandle customer queries and complaints.

Measure Distribution Performance

o Analyze and respond to Distribution Performance Measures (KPI’s)

oCommunicate the KPI’s to Denver District Management Team

Warehouse experience at Chamdor

Plan for Warehouse effectiveness

oDeveloped and implementing plans to improve turnaround time (TAT) for interdepot.

oOptimizing of the new warehouse capacity and layout

oLearning stock management.

oInvolved in preparation of GOE and finance audits

Execute the Warehouse plan

oAnalyse and drive interdepot turn around time (TAT) down to below target.

oAssist warehouse to meet Distribution delivery needs (e.g. TAT, Start-up)

oDeveloped and implemented Shift Handover process and book.

oLearned and assist in stock rotation

oIdentify and report outer packaging quality issues

oManaging Third Party Contracts (e.g. interdepot drivers)

Measure Warehouse performance

oAnalyse and produce report on Warehouse Performance Measures

oUpdate the KPI board monthly

oReport on warehouse performance in the SAB telephone conference meeting.

Optimise Human Resources

oEnsure a healthy IR Climate

oWorking on the integration project to enhance supplier-customer relationships between Warehouse, Distribution and Sales.

Route to Market experience at Denver

Support Sales force to deliver Route to Market (RTM) Strategy

oAnalyzing and reporting on Key Performance Indicators

oIdentifying and signing up new potential customers

Project at Regional Office

Setting up a new Call Centre for Egoli Region

oInfrastructure Setup

oResourcing

oQuery system implementation

oDevelop and implement a Business Continuity Plan

oCall Centre Processes (BOP’s)

oCredit and Marketing interface

oCall Centre Agents training

oInterim acting as Call Centre Manager

oWriting up Job Descriptions for Call Centre positions

Previous Position

Company : SAB (Pty) LTD (Denver Depot)

Designation : Distribution Controller

Industry : Beverage

Employed : September 2005 – January 2008

Responsibilities

Managing Site Control and SAB Drivers

oEnsure that daily load plan is executed properly and resolve any queries hindering the execution of the plan

oConduct and support IMP processes, i.e. monthly one-on-one’s, development discussions, performance reviews

oResolve any arising ER issues

Managing Owner Drivers (OD)

oInvolved in the selection and recruitment of new Owner Drivers.

oEnsure that Phase 1 Owner Drivers are trained as per CAP requirements.

oConduct informal and formal training for OD’s as per need.

oConduct monthly business meetings, weekly feedback meetings and follow up on action items thereof.

oManage service levels of OD’s and encourage competitive behavior.

oAnalyze, manage and report on OD KPI’s.

oMonthly payment of Owner Drivers. Verify loads, generate invoices and park documents for OD payments

oPrepare and present during OD audits.

Fleet optimization

oMonitor fleet availability and inform planner if there will be a truck unavailable

oEnsure that trucks and trailers are properly maintained

Assist and resolve any on-route queries experienced by drivers in the trade.

Handle and resolve customer complaints related to deliveries.

Assist Distribution Manager to manage costs and give commentary on Distribution budget tracker.

Source and manage supplementary labour to ensure that there is enough capacity during peak periods.

Support sales functions

Previous Employer

Company : Unilever Bestfoods Robertsons

Designation : Unit Manager (Bottling and Lipton-Ice-Tea Plant)

Industry : Food

Employed : October 2003 – August 2005

Responsibilities

Managing 3 packing lines for Flora oil, Crispa oil and Lipton Ice Tea.

Managing Team Leaders and Line Operators.

oRecruit suitable candidates as per requirements of a job.

oEnsure that employees are performing to the required standards in their respective positions.

oEnsure that employees are trained as per their training needs.

oConduct weekly team meetings to review weekly plant performances.

oConduct bi-annual performance reviews for Team Leaders.

oManage ER issues in the plant

Effectively manage the running of the plant.

oEnsure that there are enough raw materials to meet a weekly plan.

oEnsure that weekly production plans are met for all SKU’s planned.

oEnsure that the production lines are running to their maximum capacity and resolve any problems arising during production.

oEnsure that quality analyses are done as per required intervals and that quality defects are minimized during production.

oEnsure that CIP processes are done to get rid of bacteria in the final product.

oMaintain high cleanliness standards in the plant.

oEnsure that the production lines are properly maintained to minimize breakdowns during production.

Report on plant performances in the management meetings.

Manage 3rd Party Contractors and ensure that performing as per agreed service levels.

Previous Position

Company : Unilever Bestfoods Robertsons

Designation : Refinery Training and Development Officer

Industry : Food

Employed : April 2002 – September 2003

Responsibilities

Conduct T & D needs analysis.

oIdentify skills gap for Refinery Department.

oResearch and benchmark against the market and organizational trends, e.g. Sector Skills Plan, Employment Equity Plan.

oPropose relevant programmes and action plan to meet the identified skills gap.

oAdvise staff & management on the action plan generated.

Design and update training programme

oDevelop a comprehensive Skills/ Training Plan.

oAdvise staff & management on the plan.

oDevelop Individual training Plans

Deliver training and development activities

oWorkforce assessments

oIdentifying suitable learners

oSelecting providers for Fundamentals, Electives and Core delivery.

oDeveloping training schedule/programmes

oEstablish sound and beneficial business relations with accredited external training and development service providers where necessary.

oCo-ordinate internal and external training as and when required.

Measure and monitor the impact of training and development

oConduct measurement of the impact created by each training intervention.

oConduct control measures to correct identified discrepancies and ensure high quality outcomes.

oAdvise relevant stakeholders (learners and management) of training results.

oCompile and circulate the necessary T&D reports.

Previous Position

Company : Unilever Bestfoods Robertsons

Designation : Process Relief Operator

Industry : Food

Employed : January 2002 – March 2002

Responsibilities

Relieves Senior Operators and General Operators

Process control and operation of Bleaching, Winterizing, Deodorizing and Blending plants.

Receiving and dispatching tankers

Plant commissioning

Trouble shooting (using Focused Improvement methodology)

Previous Position

Company : Unilever Bestfoods Robertsons

Designation : SHE Facilitator

Employed : July 2001 – December 2001

Responsibilities

Facilitate SHE programmes in the plants (Refinery and Packaging)

Conduct risk assessments and follow up on action plans to minimize risks identified

Arrange training for SHE Reps

Investigate or facilitate incident investigations

Conduct internal SHE audits

Previous Position

Company : Unilever Bestfoods Robertsons

Designation : Production Clerk (temp)

Industry : Food

Employed : September 2000 – June 2001

Responsibilities

Capturing daily production performance and produce reports for management

Communicate production schedules to Plant personnel

Plan production lines whenever the Planner is not at work

Order and goods receive raw materials required for the plant

Previous Employer

Company : Maziya Opus Engineering (contracted to Engen Refinery)

Designation : Safety Officer

Industry : Petroleum

Employed : July 1998 – August 2000

Responsibilities

Conduct risks assessment for the projects to be done and take actions to mitigate risks

Conduct safety induction training for new employees

Conduct daily safety briefings before jobs commence as per permit requirements

Observe employees whilst working to make sure that all safety measures are followed to avoid safety incidents.

Ensure that there is enough PPE and that employees are using PPE provided.

Investigate SHE incidents.

Provide first aid and equipment if anyone got injured

Attend monthly SHE meetings with Engen SHEQ Manager and report on any safety issues concerning Maziyas.

Conduct internal SHE audits to ensure that we complied with safety obligations as per legislation and Engen requirements.

Previous Employer

Company : ISCOR Newcastle Works

Designation : Chemical Technician (Trainee)

Industry : Steel

Employed : January 1997 – February 1998

Responsibilities

Working as Operator for Gas Purification plant in Coke Oven (6 months)

Conducting quality analysis on tar, Ammonia, H2S, Sulphuric Acid, Ammonium Sulphate, Benzol, and Phenolphthalein.

Implemented and involved in the following projects:

oOptimizing cooling process coal in locomotive equipments

oMass Balance Analysis for Sulphuric Acid and Ammonium Sulphate Plant

oOptimizing the effectiveness Oil Tube Heat Exchangers

oAnalyzing pump curve for Water Purification Plant to ensure that the pump was pumping to its optimal capacity.

Ordering and receiving of coal from the mine

Loading trucks that were coming to fetch by-products (Ammonium Sulphate and Tar)

EDUCATION

Senior Certificate : Matric

School Name : Chesterville High School

Status : Completed

Year : 1993

Degree : Bachelor’s in Operations Management

Name of Institution : University of Johannesburg

Status : Completed

Year : 2015

Diploma : National Diploma in Chemical Engineering

Name of Institution : Technikon Natal

Status : Completed

Year graduated : June 1998

Certification : Advanced Leadership Development Programme

Name of Institution : University of Johannesburg

Status : Completed

Year : 2013

Certification : Principles of Production and Inventory Management (certificate)

Name of Institution : CS Holdings (SAPICS)

Status : Completed

Year : 2004

Certification : OHSACT (certificate)

Name of Institution : University of South Africa (UNISA)

Status : Completed

Year : 2001

OTHER TRAINING COURSES

Distribution and Warehousing business model (SAB Ops Academy)

SAMTRAC (Safety Management Diploma)

Business Presentation skills

Food Consumer Safety

OHSAS 18001

ISO 1400

Leadership Essentials

Industrial Relations (IR) Training

Incident/ Accident Investigation

Nestle Leadership Programme

Computer Skills

MS (Word, Excel, PowerPoint, Outlook)

SAP R/3

WMS – SAP EWMS, JDE, Imperial In-House System, Strato, RF Scanning

Route Planning – Roadshow, FLO, C-Track (fleet)

Internet, Business Information system (BI)

PERSONAL QUALITIES

Good interpersonal skills, team player, reliable, good problem-solving skills, computer (excel) skills, assertive, high locus of control, optimistic and flexible.

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