AMANDA L ABEYTA - ARRIETTA

PO Box ****

Santa Cruz, NM 87567

Cell: 505-***-****

ad3hg3@r.postjobfree.com

SHIFT SUPERVISOR / ADMINISTRATIVE ASSISTANT / RECEPTIONIST / CASHIER / CUSTOMER SERVICE REP / PSR / COMPLIANCE OFFICER PROFILE

Administrative support professional- I offer versatile office management skills and proficiency in Microsoft Office programs. My work ethic includes strong planning and a problem solver who readily adapts to change, works independently or in a team and exceeds expectations. I am able to juggle multiple priorities and meet tight deadlines without compromising quality. EDUCATION

Espanola Valley High School

Diploma 1998

Northern New Mexico Community College, Espanola, NM Relevant Courses:

• MS Office for Professional Staff

• Basic Accounting Course

• Communication Skills

• Professional Office Procedures

KEY SKILLS

Office Skills

• Administrative Support • Spreadsheets/Reports • Front-Desk Reception Computer Skills

• MS Word

• MS Excel

• MS Outlook

• Windows

• MS Suite

• MS 365 (Office)

EXPERIENCE

State of New Mexico - Public Regulation Commission Executive Secretary & Admin Assistant October 15, 2022 to Present Performs clerical duties for Consumer Relations Division and Chief of Staff. Answers agency questions concerning NMPRC consumer related complaints related matters. Receive and process invoices for payment and update invoice details accordingly while accurately entering data into corresponding fields within various software programs.Working knowledge of Microsoft Office and office equipment including a computer, telephone, scanner, calculator, and photocopier. Strong computer skills, attention to detail, and the ability to think analytically. Identify and correct data entry errors using appropriate quality control methods. Maintains a weekly phone log of calls answered and forwarded. Responsible for creation and maintenance of various logs for Consumer Relations and Chief of Staff. Provides in-person coverage for the public area. Issue parking permits to PRC staff.

Provide general data entry support across many teams, prepare relevant reports as needed, manage and organize records and files. Perform related tasks such as ordering office supplies and filing documents while providing excellent customer service. State of New Mexico - New Mexico Secretary of State Office Compliance Officer - B full time, February 14, 2020 to October 15, 2022 I serve as a phone customer service agent and assist customers with business transactions that are under the administration of the office. I have obtained moderate working knowledge of several statutes, acts, rules, and regulations, administered by the office. I gather information from customers as to their business needs, convey the requirements for the customer to comply with business rules and regulations. I provide professional, accurate, and courteous service on the phone and via email correspondence inquiries. I provide customer service and support and answer questions about business transactions under the administration of the office and provide guidance for requested services such as notary applications and apostille services, filings and applications completed on-line or via paper, as well as to all phone customers, in person, and email inquiries. I serve on the mail processing team, opening, sorting, and distributing mail to be processed. I route it to the appropriate processors. Prepare work orders, records management, and data tracking. Receipt payments received with documents mailed for processing. I have knowledge of business transactions to ensure that the requirement of the submission is met according to statute and rule, including the payment and apply to correct pre-paid accounts. Reconcile and deposit checks and cash daily. I have experience in business transactions and excellent customer service skills, both verbal and written. I have excellent customer service skills, can read, and interpret and explain rules and statutes, always conduct myself in a courteous and professional manner, and obtained strong writing skills to convey requirements and corrective action to the customers. I interact with all levels of customers who may have limited knowledge of requirements and provide information and guidance, in a clear, concise, accurate way. I can read and interpret rules and statutes as they are updated or amended, to help the public understand them as it relates to business filings. Santa Claran Development Corporation

Black Mesa Golf Shop Cashier full time & Hotel Front Desk Agent full time, April 18, 2017 to February 14, 2020 Checks in and out of the hotel. Receives payment for guest rooms, input reservations received through phone and email. Maintain compliance to all front office operation procedures and files.Facilitate the flow of information by keeping lines of communication open with all other departments. Accountable for accuracy records and reports. Submit and review daily deposits, submit purchase orders for payments, pick up and deliver daily mail while maintaining the highest degree of guest service. Responsible for the cash drawer. Balance, post, and deposit money drop after each shift. Provide general office support. Eye Associates Of New Mexico

PSR/Insurance Specialist full time, Dec. 9, 2013 to Aug. 25, 2016 I am cross trained to perform check-in, check-out, and insurance verification for the Santa Fe, NM clinic. I verify the eligibility of the patient’s medical/vision insurance prior to the appointment. Obtain correct insurance and demographic information for medical chart preparation. Utilization of Next Generation, Microsoft Outlook, Microsoft Word, Microsoft Excel, ADP time clock, Adobe Reader, and Insurance Verification Application, Eye Associates Intranet, printer, word processing, scanning, Xerox, fax, and Avaya phone system. Accurately enter all new patient information into the computer. I am responsible for completion of the checking out process for patients, which includes collecting co-pays, payments, and visit charges. Providing receipt for method of payment. Balancing cash drawer, batching payments according to method of payment, posting an accurate batch and correct payments. Assist patients in scheduling appointments, answering incoming calls, verify that current HIPAA signatures are on file, scan and index confidential patient records, assist doctors with management of schedules, calls, and appointments while providing a professional, friendly customer service style. County of Los Alamos

Dispatch Shift Supervisor full time, Dec. 2007 to April 06, 2012 I handled emergency and non-emergency calls for service from the public; prioritize the calls; dispatch police, fire, or rescue (medical) or other units as required; maintained contact with personal responding to calls; relay information and answer questions from the public; access confidential information from the National Crime Information Center and other databases to assist officers. Notified key department and county personnel depending on the nature and severity of the incident. Utilized a variety of computer, standard business software such as Intergraph (CAD), I Dispatch, Vesta Telephone System, Orion MapStar, Maestro Police Radio, Audio Log Player, Microsoft Outlook, Microsoft Word, Microsoft Excel, Pro Q & A, Aqua, I/Informer, NCIC, Internet Explorer, LAC Intranet, printer, word processing, scanning, Xerox, fax, recording, postage meter, microfiche, reader machine, and other mechanical and communication equipment. I possess effective skills of learning quickly, communication both orally and written, knowledge of office practices and procedures, and legal terminology. Submitted court cases / warrants into NCIC and audited case files. Familiar with general organizational judiciary structure, court monitoring procedures, and equipment. Call a variety of other agencies including police, fire, emergency medical services, rescue units, utilities, public works, traffic, magistrate and municipal courts, NM Game & Fish. Report equipment malfunctions to appropriate entities, maintain a current record of location and availability of key personnel and emergency equipment, also maintain and update files. I assist the public in a wide range of customer inquiries in a courteous and professional manner of customer service. I have obtained the ability to handle multitasking and meeting deadlines while working independently and managing time effectively while handling a high volume workload subject to changing priorities, research, analysis, and problem solving, and recognizing safety and security issues. I supervise and coordinate daily activities that include scheduling, training, allocation of work assignments and approval of time records while being empathetic, impartial, and fair. I assist other dispatch supervisors with assigned projects such as monthly citizen customer service surveys. I have participated in personnel decisions such as interviewing applicants, hiring decisions, discipline and corrective action, and preparing a performance evaluation checklist for new dispatchers. I perform various clerical duties, including completing the electronic dispatch log. Provide customer service to citizens that have dialed 911 and need assistance. I have obtained the skills of basic telephone etiquette, public relations techniques, and acquired active listening, researching and retrieving information, a working knowledge of policy and procedures assigned to work, abided by LAPD Code of Ethics. I have learned how to retain information and maintain patience, effectively deal with upset individuals in obtaining information; receive and follow directions; handle negative comments and feedback from the public; cope with emotionally tense situations; remember details and make decisions under stressful conditions; defuse hostile situations, established and maintained effective working relationships with coworkers, supervisors, police and fire personnel, and the general public. Jemez Mountain Electric Cooperative

General Office Assistant/ Cashier full time Aug. 2006 to Dec. 2007 Handled customer inquiries, complaints, billing questions, payments/extensions, service requests, balanced cash drawer. Calm angry callers, repair trust, locate resources for problem resolution. Interface daily with internal partners in accounting, field services, new business, operations and consumer divisions.

Windstream Communications

Administrative Assistant / full time CSR July 2000 to Aug. 2006 I handled clerical tasks such as data entry, filing, records management, balanced cash drawer / receipts, accounts payable, basic accounting, bookkeeping, time entry, mail distribution, payments and billing, coordinated travel arrangements, maintained a database, and ensured the delivery of premium service to customers. Utilized a variety of computer standard business software such as Internet Explorer, Microsoft Outlook, Microsoft Word, Microsoft Excel, word processing, scanning, Xerox, fax, recording, postage meter, calculator, and telephone system. Communicated efficiently both oral / written, with multiple departments to plan meetings and prepare welcome packages for new employees. Helped coordinate dozens of monthly safety events that contributed to consistently high enrollment levels. Entrusted to manage the office in the supervisor’s absence. Provided timely courteous and knowledgeable response to information requests; screened and transferred calls; prepared official correspondence. Developed a comprehensive training manual for newly hired support staff. Earned excellent marks on performance reviews including meeting deadlines, accuracy, and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing excellent customer service. References:

Marcella Atencio

PO Box 4104

Fairview, NM 87533

505-***-****

Mindy Velarde

PO Box 536

Espanola, NM 87532

505-***-****

Deborah Larranaga

PO Box 28695

Santa Fe, NM 87592

505-***-****

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