Demetrius Little

Counselor/ Asst. Counselor

Harrisburg, PA 17104

ad3hf1@r.postjobfree.com - 717-***-****

Honest and dedicated counselor, motivated to maintain positive work ethics, and presenting the best contribution to your company's success. Excellent communicator 10+ years' experience. Working with young girls and boys in a group therapy setting weekly.Intensive daily monitoring, or the clients, while demonstrating positive roal modeling and taking the initiative to go above and beyond when getting work complete. Very creative whien assigning tasks. At ease when required to do independent decision making. Knowledgeable of Microsoft Office, Word Perfect and other computer applications. CORE STRENGTHS:

Creative Problem solving developed listening skills Fast learner with wide range of practical skills excellent communication skills Enthusiastic developer of good relations with clients MS Window proficient

Telephone Inquiries energetic working attitude.

Authorized to work in the US for any employer

WORK EXPERIENCE

Counselor Assistant

ARC- Alternative Rehabilitation Communities - Harrisburg, PA - January 2015 to Present Responsibilities

Group discussions,DAP notes,counseling pat downs, expectations daily and any assistance needed. Individual intakes, etc.

Accomplishments

Im able to assist with a positive attitude while helping the children accomplish their goals Skills Used

Patience assistance honest conversations

Data Specialist I

National Government Service - April 2008 to October 2010 Provide Customer service an average of 80+ in/out bound calls per day, answering customer inquiries, solving problem, all while maintaining a positive attitude. Relay customer emergency messages to appropriate manager. Retrieve answers for clients in timely manner.

Keeping up with up to date policies and procedures. Complying weekly reports to manager on weekly basis. DESCALATION of problems used on daily.

Works well as a team member while preforming all duties necessary to assure excellent Customer Service skills Customer Service Representative

PHEAA - March 2004 to October 2006

Provided an average of 80+ in/out bound calls per day, answering customer Inquiries, etc.

Direct calls to appropriate individual departments. D escalates customer problems in timely manner.

Monitor customer late payments with calls.

Daily use of PC, fax/copier machine

Answer customer questions regarding customer bills. Counselor

CAPITOL PAVILION - November 1999 to December 2004

Maintain up to 15-20 clients daily while being responsible for each caseload. Weekly individual counseling sessions.

Patrol security if clients living area daily.

Assist with BREAKING BARRIERS Training.

Daily PC, fax/copy machine usage.

Answer all customer service issues in a timely manner. Daily urinalysis and breathalyzer screens preformed. Use of company vehicle for transporting clients to meeting, appointments, etc. Counselor Assistant

OUTBOUND/ CAPITOL PAVILION - November 1996 to November 1999 Provided daily in/out bound calls for customer inquiries. Answer customer issues in timely manner, while maintaining company policies and procedures. Use of company vehicle for transportation of clients. Maintain client files by usage of PC, fax/copier machine. Daily urinalysis and breathalyzer screens preformed. Develop client prescription plan.

Weekly counseling sessions done

EDUCATION

AA in Human Services

HACC - Harrisburg, PA

2011 to 2014

Criminal Law

Alabama State University - Montgomery, AL

Diploma

Gadsden High School - Gadsden, AL

AWARDS

HAAC Deans List

May 2013

Honir role

CERTIFICATIONS/LICENSES

Associates Degree

August 2012 to December 2014

AA

ADDITIONAL INFORMATION

KEYWORDS

Eager and honesty, Ready for Work!

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