ANTWIONETTE TOWNSEND

DYNAMIC+ ORGANIZE-

Pedle

Highly-qualified professional. offering more than 13 years customer-centric services with

the highest standards of leadership in supervisory roles. am goal-oriented, driving results

with initiative while maintaining tempo and focus. Understanding ‘big picture’ and works as

a consummate member of the team to met and exceed the standards. Brings respect

tempered with personal courage to every assigned workspace.

EXPERIENCE

PROJECT MANAGER

Conduent HR Services (Formerly Xerox)

2016 - Present

As project manager, was responsible for initiating and maintaining

client relationships. monitored and enforced timelines, contractual

terms, and regulations set by the clients. assisted in developing the

auditing process based off customer needs and ensured they were

satisfied with the final product.

SENIOR CSR

Conduent HR Services (Formerly Xerox)

2008- 2016

As a customer service representative, my responsibilities included

adhering to HIPAA regulations, serving as a liaison between call

center issues and project managers. Produce daily client reports,

make outreaches, and kept above average accuracy in data input.

CUSTOMER SERVICE REP.

Medical Mutual of Ohio

2002- 2008

In this role, consistently exceeded my goals; resolved 98% of calls

received without misquotes, averaged 95% and above on QC audits,

went above in customer service experience, and successfully

managed aging reports. This position required multi-tasking and

problem solving abilities in which was able to transcend with each

encounter.

me HX

LEADER

567-***-****

ad3hf0@r.postjobfree.com

1934 Clarendon

Toledo, Ohio 43607

EDUCATION

BUSINESS MANAGEMENT STUDIES

University of Toledo

1995-1997

HIGH SCHOOL

Macomber Technical Vocational

Class of 1988

SKILLS

¢ Accuracy in data input

e Problem solving in timely manner

e Protecting patient information

¢ Leading large teams to success

© Computer Literacy

¢ Project development/management

¢ Innovative and self-starting

e Strong Communication

e Training

¢ Customer satisfaction

¢ Ability to exceed expectations

under pressure and time constraints

Contact this candidate