IT Asset Management Specialist **** Ridge Wilde St

San Antonio, TX 78250

PHONE: 210-***-****

EMAIL: ad3he6@r.postjobfree.com

Brian J Hicks

I am excited about coming out of retirement and returning to the workforce, utilizing my strong analytical and organizational talents in a new direction – as a IT Asset Management Specialist IT Asset Management Specialist. My skillset and previous experience make me an excellent candidate, and a quick study, to fill such a position.

I was previously an Information Security Analyst at a large Insurance and Banking concern, which supports the US Military and their families. I was primarily tasked with creating Employee User Accounts for PC workstation access to the Enterprise Network, and to over 30 separate business applications; as well as, ensuring changes and upgrades to these applications did not compromise system integrity. This often required partnering with numerous business Project Management Teams.

Some of the tools I have used, and other qualifications I bring with me, are listed below:

Microsoft (MS) Active Directory

MS Windows Server

MS Exchange Server

MS SQL Server

MS Office Suite

MS PowerShell

MS SharePoint

Oracle Access Management

SAM Jupiter

ServiceNow

Virtual Private Network (VPN)

Remote Desktop

3270 Emulator

VMWare

My previous tasking also required me to document Process Improvements, Workflow; Disaster Recovery Procedures; and perform Risk Analysis of introducing new or upgraded application software. I was also responsible for Troubleshooting, Reporting, and Resolving Access related system outages.

These taskings enabled me to build, develop, and maintain relationships with business analytics and internal control partners (Audit, Risk & Compliance, and Legal), facilitating collaboration between all lines of defense for the enterprise. I have excellent written and verbal communication skills and am comfortable collaborating with peers and all levels of management. I work equally well independently, and as part of a team.

RELATED WORK EXPERIENCE

USAA (United States Automobile Association), July 1999 - April 2017

Information Security Analyst 2005-2017. Created new User account access to Enterprise network via Microsoft Active Directory, provisioned and managed day-to-day Employee account access to over 30 separate software applications across all lines of business. Provided 24x7 technical User access support, as well as, analysis and troubleshooting of provisioning related outages. This was a fast-paced production-based, deadline driven environment; requiring swift interaction between multiple teams across the Enterprise.

IT Systems Analyst 1999 - 2005. Assigned to Desktop Application Test support, I worked with all lines of business to facilitate scheduled improvements to the desktop configuration. In addition to compiling and delivering updates to the Enterprise Core Software Profile, I developed a process for creating a new Desktop Image within the testing environment, which was a process improvement for deleting and replacing the Desktop Configuration on over 100 test workstations on a weekly basis.

IT Asset Management Specialist - continued 9230 Ridge Wilde St

San Antonio, TX 78250

PHONE: 210-***-****

EMAIL: ad3he6@r.postjobfree.com

Brian J Hicks

Credit Human Federal Credit Union (Then SACU) June 1997 - JULY 1999

IT Systems Analyst 1997 - 1999. Managed Desktop Network and Application User Account access for 400+ workstations. Provided 24x7 staff application and hardware support. My team upgraded all Servers, PC Desktop hardware and operating systems in anticipation of Y2K.

MILITARY EXPERIENCE

United States Army, 1972-1978 MOS: 98C2LRU Clearance: Top Secret/SCI Status: Honorable Discharge

Attended Defense Language Institutes East and West Coast receiving Basic and Intermediate Russian Language Training. April 1972 to March 1973 and August 1977 - April 1978 respectively.

Assigned to Field Station Berlin (FSB) June 1973 - July 1977 as an Intelligence Analyst/Reporter In addition to regular duties, I headed a team sent from FSB to West Germany to test, analyze, and report on a new concept in tactical intelligence support.

Assigned to 522nd MI Battalion (CEWI), 2nd Armored Division April 1978 - December 1978. A highlight was that I developed and presented a 4-week refresher course in Russian Language and Soviet Ground Forces Order of Battle to Intelligence Analysts and Intercept Operators.

Contact this candidate