Omolara Omotoye

Snr. Analyst

**** ******** ***** ** *******, GA 30024, Suwanee, GA, United States, 30024 404-***-**** ad3hdz@r.postjobfree.com

https://www.linkedin.com/in/omolara-omotoye-57b9b649/

Highly skilled and accomplished Senior Analyst with over 10 years of experience in financial analysis, investment evaluation, and risk assessment. Proficient in conducting extensive research, collecting and analyzing data, and presenting complex findings to key stakeholders. Demonstrated expertise in forecasting market trends, developing comprehensive financial models, and identifying cost-saving opportunities. Known for exceptional problem-solving abilities, attention to detail, and ability to work under pressure to meet tight deadlines. Effective communicator and collaborative team player, with a proven track record of driving organizational profitability and growth. Seeking a challenging Senior Analyst position in a dynamic organization to utilize my skills and contribute to strategic decision- making and financial success.

Professional Experience

Specialist Resources Global November 2020 - December 2023

Business Analyst

Acted as a liaison between the product owner and the development team to ensure the delivery of the requirements and the achievement of the key milestones.

Showed my personality in every meeting, which helped the success of my teammates on every project and negotiations of what we needed to be a successful team.

Collaborated with the Agile and Scrum cross-functional teams bringing my unique skill set to the table and working with others to achieve team goals.

Facilitated the management of the product backlog, coordinating and assisting the team in decision- making, and promoting the principles of continuos improvement.

Provided support and education to the product owner in grooming and maintaining the product backlog. Tracked and delegated responsibilities to the team as self-direction and Self-Organization matured.

Identified, classified and prioritized risks and issues.

Worked to ensure proper use and access to App connectivity(Active Health App)

Ensured technical access to the site and device synchronization, utilizing remote support through TeamViewer.

Documented technical applications, handled escalations, resolutions, and managed ticketing issues with support level teams.

Aetna, CVS Health Company November 2017 - November 2020

Senior Technical Analyst

Consistently performed analysis and translated business needs to create high-quality Business Requirements, with the utilization of technical and Functional Specifications documentation within specified time frames to solve most complex problems.

Because of my communication skills, I can have the clients become very comfortable in expressing their issues and needs.

Provided suggestions for testing and enhancement of information products and App usage including technical assistance and product development support to external and internal customers.

Communication was made between Level 1, 2 and 3 to complete any technical issues involved with usage of the app and site navigation issues with the Active Health Site.

Created tickets using Zandesk, Communication internally using Snow and ServiceNow and Active Directory creating, updating and closing profiles.

Provided oversight to data quality and provided feedback to various areas in order to improve service delivery and enhancement to design efforts.

Beacon Health Options October 2013 - November 2017

Snr. Help Desk Support Tier III/ Marketing

Handled internal and external users, both local and international clients providing VPN, remote, and wireless device support.

Executed implementation using my analytical skills, Communication, and Marketing tools to suit the client's needs.

Ran inquiries and generated reports against the SCCM database for software and hardware inventory.

Used Tech Excel for creating tickets, Active Directory for password resets, unlocking passwords, creating new user profiles in Data, and providing remote access using Skype.

Also, Troubleshooted issues for remote/ hybrid workers via Citrix.

Provided expert-level technical support to resolve complex issues escaleted from Tier 1 and Tier 2 support teams.

Efficiently troubleshooted and resolved hardware, software, and network problems.

My role changed after exercising my Marketing and Communication skills and interest with potential customers which were Private practitioners, Physicians, and Clinics.

Introduced the varies and prices of the medical products they were interested in and sealed contracts.

Contacted and conducted meetings face to face, word of mouth by current clients and customers, Social Media platform and emails.

General Dynamics IT January 2010 - October 2013

Technical Support

Supported both internal employees and students with technical issues involving applications on the University of MD site for both employees and students and mostly the Financial Aid Department and their process.

Resolved ticketing issues, created tickets for ongoing issues that needed to be researched more, and closed out tickets.

ServiceNow was used as a in house communicating tool, TechExcel ticketing tool was used for creating tickets and Email and phone calls were mode of major communications as needed.

Provided remote access support via Skype and troubleshoot issues.

PNC Bank Financial December 2006 - February 2010

Business Intelligence Analyst

Provided business intelligence, economic, and marketing analysis in Support of Financial Business initiatives.

Effective business tools to connect large diverse data sources from commercial and open sources to empower decisions that ensure robust, innovative, affordable, and technologically superior industrial capabilities and utilized ITSM (IT Service Management)

Supported ASD IBP in the identification, analysis, and tracking of foreign investments in the Financial Banking Industry Base.

Excellent in tracking any foreign investment risk and delivered recommondations to Banking Financial on how to best address that risk.

I also developed and maintained standard procedures for identifying, analyzing, and tracking Foreign and local investments iN THE DIB .

Utilized SQL scripting skills for data manipulation and reporting.

Performed data visualization and problem management through root cause analysis. Analyzed business requirements and developed detailed test plans and documentation. Troubleshooted, investigated, analyzed, and resolved issues in collaboration with my role. Developed communication content for both internal and external users.

Managed client portfolios, which involved asset allocation, investment selection, and risk management. Continuously monitored and adjusted these portfolios to align with client's objectives and market conditions.

Conducted comprehensive financial plans, providing recommondations for retirement planning, investment strategies, estate planning, and risk management.

Verizon August 1999 - December 2006

Business Analyst/ Marketing

Supported operations training and investigated network security violations.

Roles involved, making reports, executing effective Marketing and Promotions of new products and services to current and potential business owners(Customers)

I have been told that people listen to me when I talk. It comes with the experience of listening and understanding what the customer really wants.

The involment includes providing short marketing platforms through email sales promos, meetings, Presentations events and cold sales of the sale associate agents.

IT and business policies, procedures, testing, governance, and SDLC Methologies. Suggested also new upcoming products and services that fit their business needs. Managed database records, Drafting status, and customer issues.

Risk Management and Framework.

Communicated with the proper business owner and representative of the business.

Education

Associate of Arts in Visual Communications & Graphic Designs January 2009 - June 2012 Prince George's Community College, Largo, MD

Took Art and History courses to acquire an Associate's for Visual Communications and Graphic Design.

Bachelor Of Applied Science- BASc in Information Technology January 1993 - April 1995 University of Lagos UNILAG, Lagos, Nigeria

Studied Business management and Technical Studies.

Key Skills

Communication Business

Management

Customer Relations Marketing

Computer Networking Data Analysis

Technical Support Help Desk Support

Business Analysis Customer Service

Visio Application

Development

Data Centers Jira

Troubleshoot

Meetings TCP/IP

Cloud computing Decision-making

Testing Digital Marketing

CRM Tableau

Accomplishments

Employee of the Month May 2005

Verizon

Award for the Employee of the month for the Achievement of Goals and Customers.

Certifications

AWS Certified March 2020

Amazon

AWS Certified Solutions Architect Associate

Software

Microsoft Excel PowerPoint

ITIL EMR

Tableau SQL

Microsoft Office Suite Zendask

ServiceNow

Contact this candidate