Ranika Mumphrey

Dallas, TX *****

ad3hdu@r.postjobfree.com

+1-945-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Leasing Specialist

lakeside apartments - Houston, TX

January 2021 to May 2023

Highly motivated and results-driven leasing specialist with [X] years of experience in the real estate industry. Seeking a challenging position at Lakeside Apartments in Houston, TX, to utilize my exceptional leasing and customer service skills to contribute to the success of the organization. Skills:

• Strong knowledge of leasing principles, laws, and regulations

• Excellent interpersonal and communication skills

• Proven ability to drive occupancy and maintain resident retention

• Proficient in property management software and digital advertising platforms

• Exceptional customer service and problem-solving abilities

• Detail-oriented with strong organizational skills Work Experience:

Leasing Specialist

Lakeside Apartments, Houston, TX

• Showed available units to prospective residents, highlighting the features and amenities of the property

• Managed the leasing process from start to finish, including preparing and executing lease agreements, conducting background and credit checks, and handling lease renewals

• Effectively responded to inquiries, scheduled appointments, and followed up with prospective residents to maximize occupancy rates

• Utilized digital advertising platforms and social media to market available units and attract potential tenants

• Collaborated with the property management team to ensure all resident needs were addressed promptly and efficiently

• Conducted thorough move-in and move-out inspections, documenting any damages or maintenance issues

• Assisted in coordinating property events and resident retention programs to foster a sense of community

• Provided exceptional customer service by promptly resolving resident concerns and maintaining positive relationships

Leasing Assistant

Lakeside Apartments, Houston, TX

• Assisted the leasing specialist in managing the leasing process, including conducting property tours, responding to inquiries, and preparing lease agreements

• Maintained accurate and up-to-date records of all leasing activities, ensuring compliance with company policies and procedures

• Coordinated with vendors and contractors to schedule repairs and maintenance tasks

• Assisted in organizing and executing marketing campaigns, both online and offline, to attract prospective residents

Apple Card Specialist (Fraud)

Goldman Sachs - Richardson, TX

December 2021 to April 2022

Apple Card specialist in the fraud department.Effectively mediates customer disputes and collects payment in timely manner.Report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers.Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations.Collect evidence, research transactions, interview victims and witnesses, and write a final report on the investigation.Files disputes

Assembly Line Production Worker

HelloFresh - Irving, TX

October 2021 to February 2022

Picking, packing and stock movement within the warehouse. Maintain the uninterrupted flow of the production line. Work in both ambient and temperature-controlled environments.Kit and pack products as designated by Production Supervisor or Manager. Ensure quality of product meets Company Standards. Ensure accuracy when weighing/portioning products. Customer Service Representative

Cornerstone Medical Corp - Spring, TX

January 2021 to September 2021

Scheduling patient appointments and making reminder calls. Informing patients about delays and waiting times. Obtaining patients' addresses, contact details, insurance information, and medical histories. Updating and verifying patient information at every visit. Screening incoming calls to provide the proper routing to other departments when necessary

Package Handler

Chewy - Dallas, TX

December 2020 to March 2021

Drive a Movexxx to pick up different types of animal food then drop them off to be sent off to be loaded on to the tracks. Basically packing

Front Desk Receptionist

The Ambassador PC Repair - Dallas, TX

January 2019 to September 2020

Responsibilities

The Ambassador PC Repair

Cecil George 469-***-****

Working directly with concierge staff

Maintains schedules and reservation records.

Processes visitor check-in and checkout information Processes customer payments.

Keeps work space clean and orderly.

Sends and receives faxes.

Files guest records.

Performs other miscellaneous clerical duties as necessary. Resolves customer issues and complaints.

Transfers calls to relevant staff or departments.

Customer Service Rep

Superior Telemarketing - Allen, TX

March 2018 to July 2019

Responsibilities

SUPERIOR Telemarketing

1333. W . Mcdermott DR., Suite 301

903-***-****

Contact businesses and private individuals by telephone to promote products, services and/or charitable causes

Solicit orders for goods and services over the telephone Explain the product or service to potential customers Deliver scripted sales pitch to the customer

Adjust scripted sales pitch to meet needs of specific individuals Provide pricing details

Handle customer questions

Obtain customer information including names and addresses Record customer details including reaction to the product or service offered Receive orders over the telephone

Input order details into the computer system

Record customer details and details of transaction Confirm orders placed with field sales representatives Obtain contact details of potential customers from sources including telephone directories and purchased lists

Schedule appointments for sales staff to meet prospective customers Conduct customer and marketing surveys

Answer telephone calls from potential customers who are responding to advertisements Contact customers to follow up on initial interaction Maid/Housekeeping Cleaner

Supermaids, Inc & Carpet Care - Richardson, TX

April 2018 to February 2019

Responsibilities

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. Dishes,etc After School Coordinator

Park &Receation - Dallas, TX

August 2013 to November 2015

Responsibilities

• Hire and/or supervise other staff.

• Make presentations to the community.

• Make presentations to the school board, businesses, and community agencies.

• Meet regularly with the principal.

• Work closely with school staff.

• Assume responsibility for the building in the afterschool hours.

• Oversee evaluation activities.

• Develop and track budgets.

• Secure donations and funding for the program.

• Plan activities.

• Offer activities.

Skills Used

• Coordinates development and implementation of the afterschool program.

• Implements applicable district, agency, and grant policies and regulations.

• Administers assigned budget.

• Assists in planning and implementing the afterschool program.

• Provides oral and written reports to the Executive Director.

• Facilitates partnerships with appropriate public and private agencies that provide services to the students and families.

• Develops procedures and policies for operation of the afterschool program.

• Establishes and maintains communication with members of the school staff about student needs and aspects of the afterschool program.

• Prepares additional proposals for supplemental funding.

• Analyzes and applies information from periodic program evaluations.

• Participates on local and state committees related to afterschool programs.

• Maintains records needed for program administration. Sales Assocaite

Ambercbie & Fitch - Dallas, TX

December 2009 to March 2011

Responsibilities

provide information regarding product benefits and ensuring that customers are satisfied with their experience in the store. Sales associates represent the employers’ store or specific product brands.Other responsibilities are cashier,cleaning and setting up store. Steaming clothing. Accomplishments

Accomplishment for me at this job was making sure each customer knew about the sales and new promotions.

Skills Used

Customers service

Bartender

Copa Dallas - Dallas, TX

November 2010

Responsibilities

Collect and Service customers

Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer.

Take beverage orders from serving staff or directly from patrons. Clean bars, work areas, and tables.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Plan, organize, and control the operations of a cocktail lounge or bar. Order or requisition liquors and supplies.

Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Slice and pit fruit for garnishing drinks.

Plan bar menus.

Prepare appetizers such as pickles, cheese, and cold meats. Ask customers who become loud and obnoxious to leave, or physically remove them. Arrange bottles and glasses to make attractive displays. Create drink recipes.

Education

High school or equivalent

Skills

• Customer Care

• Call Center

• Customer Service

• Bartending

• Menu Planning

• Serving Experience

• Telemarketing

• Pricing

• Kitchen Management Experience

• Supervising Experience

• Banquet Experience

• Food Safety

• Restaurant Management

• Leadership

• Retail management

• Retail sales

• Negotiation

• Mentoring

• Live chat

• Upselling

• Technical support

• Typing

• Social media management

• Warehouse experience

• Windows

• Assembly

• Hotel experience

• Hospitality

• Microsoft Office

• Employment & labor law

• iOS

• Mac OS

• Operating Systems

• Android

• Sales

• Microsoft Excel

• Restaurant Experience

• Marketing

• Management

• Administrative Experience

• Guest services

• OPERA

• AS400

• Research

• Payroll

Certifications and Licenses

TABC

Bartender License

Contact this candidate