MARISSA CORYE

ad3hdd@r.postjobfree.com 631-***-**** Middle Island, NY 11953

Summary

I am an attentive administrative assistant who provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving with decision-making abilities. Skills

• Cerner

• Power Chart

• Medical Practice Operations

• Reception Management

• EMR Software

• All Microsoft Office Platforms

• Physician Group Management

• Administrative Support

• Effective Multitasking

• Self-Starter

Experience

Stony Brook Cancer Center Stony Brook,

NY

Staff Assistant II

03/2023 - Current

• Build and maintain professional relationships with students and faculty members.

• Update reports, manage accounts, and generate reports for Department database.

• Schedule and notify members of meeting dates, maintain calendar of conference rooms available.

• Maintain and manage internal post boards.

• Manage senior staff members' calendars.

• Coordinate travel arrangements and accommodation for senior-level staff members.

• Create, prepare, and distribute agendas for meetings and conferences.

• Oversee office inventory by ordering, accepting delivery and inventorying shipment upon receiving.

• First physical point of contact for the Cancer Center Administration Suite.

• Greet visitors, staff members, students, major donors, and employees politely and professionally to provide an excellent reception experience.

• Manage administrative logistics of events planning, event booking for event promotions.

• Support office staff and operational requirements with administrative tasks

• Conduct research to assist with routine tasks and special projects.

• Sort, open, and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

• Developed post-event reports to process data and determine effectiveness of each event.

• Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.

• Prepare documents and other communications for distribution.

• Created spreadsheets in Excel to track data related to projects.

• Managed calendar of events to ensure deadlines were met. Meeting House Lane Medical Practice

Hampton Bays, NY

Office Manager

07/2022 - 03/2023

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.

• Delivered performance reviews, recommended additional training as necessary.

• Updated reports, managed accounts, and generated reports for company database

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed office operations while scheduling appointments for department managers.

• Prints and distributes daily schedules and “To Do” lists.

• Prioritized daily workload to ensure all files/charts are completed in a timely manner.

• Possess an advanced understanding of medical terminology and familiarity with various medical procedures and practices.

• Troubleshoot problems with patient information's inaccuracies, scheduling of appointment type and appropriate time frame while communicating unresolved issues to management.

• Communicate with administrative staff from physician facilities or any relevant sources for any missing paperwork, coordination of care, etc.

• Assists MDs, PAs and NPs in obtaining and scheduling consultations with other hospital services.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Identified opportunities to streamline processes and improve office operations and efficiency.

• Evaluated employee records and productivity and submitted evaluation reports.

• Established team priorities-maintained schedules and monitored performance.

• Answered phone calls, responded to emails, routed mail, and coordinated courier services.

• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Stony Brook Primary Care East Setauket,

NY

Front End Lead Supervisor – Physician

Secretary

06/2018 - 07/2022

• Knowledge of Power Chart, Cerner, Athena IDX, and Phreesia systems

• Registered new patients in electronic medical records prior to appointment scheduling.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

• Answered phone calls and messages for 26-physician internal medical facility, scheduling appointments, and handling patient inquiries.

• Performed various administrative tasks by filing, copying and faxing documents.

• Registered and verified patient records and insurance before triage with most up to date information.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Addressed and remedied all patient or team member issues.

• Improved patient satisfaction by approximately 50%.

• Monitored cash drawers in 5 checkout stations to verify adequate cash supply.

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Mentored team members to enhance professional development and accountability in the workplace.

• Established objectives to offer team members clear roadmap to help company achieve overall goals.

• Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention.

• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

• Developed close working relationships with front office and back-office staff.

• Updated electronic scheduling system with appointments, cancellations, or rescheduling requests.

• Verified insurance coverage prior to appointments being scheduled or services rendered.

• Adhered to HIPAA regulations regarding confidentiality of patient information.

• Checked patients in and out for appointments and collected co-payments.

• Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.

• Handled correspondence, managed files, and performed other clerical duties for office staff.

• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.

• Delivered high-quality administrative and customer service to sustain patient and workflows.

• Informed patients of financial responsibilities prior to rendering services

• Trained new staff on office procedures, insurance processes and medical terminology.

Longwood Public Library Middle Island,

NY

Circulation Clerk

09/2017 - 01/2022

• Issues and renews library cards.

• Performed a full range of circulation desk procedures using an automated system.

• Prepared library for opening and closing.

• Shelves library materials

• Updating library databases

• Create displays for checkout material.

• Process internal and external inter – library loan requests for fiction and non-fiction titles.

• Troubleshoots basic technical issues.

St. Charles Orthopedics East Setauket, NY

Medical Secretary

12/2016 - 06/2018

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Kept information confidential and followed HIPAA guidelines to maintain patient trust.

• Organized paperwork such as charts and reports for office and patient needs

• Maintained current and accurate medical records for patients.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Managed office bookkeeping with insurance billing and patient payments. St. Charles Hospital Port Jefferson, NY

Physical Therapy Aide

12/2012 - 06/2016

• Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.

• Enforced safety procedures with all patients.

• Maintained supply inventory by placing orders when supplies ran low.

• Coordinated daily activities of patients to support them in their individual care programs.

• Worked with patients from the age of 18 months to 90 years old.

• Recorded patient status in progress notes.

• Updated and maintained charts to reflect on patient progress and treatments using EPIC.

• Set up equipment ahead of treatments to maintain smooth appointment schedules.

• Implemented patient safety protocols and infection control practices for hygienic, compliant care.

• Maintained care continuity through multidisciplinary teamwork and collaboration.

Education and Training

Longwood High School Middle Island, NY

High School Diploma

Accomplishments

• Improved press Ganey scores from 30% to 80% in a six-month time span

• Developed and implemented a COVID related check - in process to help the medical office run smoothly. References

References available upon request.

Contact this candidate