KIMBERLY A. HOLMES

*** ********** ***

Flint, Michigan 48503

ad3hd5@r.postjobfree.com

Professional Summary

Kimberly Holmes is a business professional with more than five years’ experience in customer service and call centers. She has Excellent verbal and written communication skills, superb time management and multi-tasking skills. She is self-motivated and resourceful customer service representative. Kimberly achieves results in a fast-paced, complex environment with competing priorities and deadlines. She is a clear and concise communicator both orally and in writing and is known for excellent customer service. Self-starter capable of working with minimal guidance. She has extensive knowledge in Microsoft Office Suite and other similar programs.

Professional Experience/ Volunteer Services

Meijer’s Retail Store 07/2022 – 12/2022

Cashier

Scanned, bagged and load purchases

Processed cash, check, credit card, coupon, and voucher transactions

Verified customer ages for alcohol and tobacco purchases

Managed daily till opening and closing procedures

Helped with stocking and merchandising to maximize sales and provide a pleasant shopping experience

Walmart 07-2017- 07/2021

Cashier

Greet customers as they arrive at checkout counter.

Conduct financial transactions using cash registers by taking cash in exchange for the items sold.

Processed credit and debit cards and ensure that receipts are signed, and cards are returned

Deactivated tagged merchandise and bagged purchases in item-appropriate bags

Ensured that the right amount of change is present in the cash drawer at the beginning of each shift

Balanced cash drawer at the end of each shift and handled any apparent discrepancies.

Handled returns and exchanges

Ensured the cleanliness of the cash counter and surrounding areas

Assisted customers in finding the required items

College of Lake County Judicial Building 05/2018 08/2018

Clerk (Volunteer)

Stuffed envelopes of diversion forms for DUI offenders also distributed

Areotek Staffing Services 12/2016 – 01/2017

Material Handler at Amazon

Received and counted stock items, and recorded data manually or using computer

Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards

Verified inventory computations by comparing them to physical counts of stock, investigate discrepancies and reported discrepancies that require adjustments to supervisors

Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas

Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment

Cleaned and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations

Kept records on the use and/or damage of stock or stock handling equipment

Examined and inspect stock items for wear or defects, reporting any damage to supervisors

Aided or direction to other stockroom, warehouse, or storage yard workers

Removed trash from work area as needed

Chicago State University

University Technical Services / Student Assistant Inventory Specialist 10/2015 – 04/2016

Issued inventory for Books, DVD’s, CD’s, Magazines, Journals, etc.

Used Computer Data Base for keeping track of inventory of library books

Set up conference rooms at the library for meetings

Assisted in replacing old computers in conference rooms with upgraded new systems

Matthews Employment / Grieve Corporation 01/2012 – 05/2012

Accounts Payable/Receivable Clerk

In charge of accounts receivables using Great Plains Systems

Posted transactions of purchase orders

Reviewed incoming materials for ovens and furnaces

Identified parts not received on purchase orders

Updated additional incoming of materials to purchase orders

Posted payments of checks on daily report sheet

Jackson Hewitt Tax Service 01/2006 - 01/2012

Customer Care Representative

Made inbound & outbound calls to past customers using auto dialer regarding tax preparation

Checked status of customers tax refunds

Issued refund checks to customers

Greeted new customers to tax preparers

Offered refer-a-friend incentives to past customers

Paul’s Heating & Cooling Company 01/2009 – 01/2011

Customer Service Representative

Made outbound calls to current customers regarding clean & checks for furnace & AC units

Prepared appointments for daily services

Inbound calls regarding problems with air conditioning and furnace units

Scheduled technician service calls

Set daily schedules of service calls

Dispatched scheduled appointments for installation services and service calls

Education

Chicago State University Chicago, IL

Graduate School Geography Studies Graduated December 2023

Chicago State University, Chicago IL

Bachelor of Science Degree in Individualized Curriculum Graduated December 2014

Grambling State University Grambling, LA

Computer Information Systems Associate of Arts Degree

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