ZANIB QAYYUM

BUSINESS ANALYST

434-***-****

ad3hcw@r.postjobfree.com

WOODBRIDGE, VA 22191

US. CITIZEN

LINKEDIN

SUMMARY

A professional Business Analyst with over 7 years of extensive expertise, specializing in optimizing audit and business processes. Proficient in utilizing SQL, Java, Python, and R for data analysis and software enhancement, resulting in a noteworthy 30% improvement in data accuracy and a 20% boost in operational efficiency. Demonstrated ability to use different methodologies like Waterfall and Agile. Expertise in designing workflows/process diagrams using Lucidchart, UML, Balsamiq, Draw.io, and MS Visio. Experience in leveraging enterprise architectural frameworks such as DoDAF, TOGAF, and Zachman to drive strategic initiatives. Extensive experience in Gap Analysis to compare the As-Is and To-Be business process. Experience in designing and evaluating various documents, including Software Requirement Specifications (SRS), Business Requirement Documents (BRDs), Use Case Specifications, Functional Specification Documents, System Design Specifications, Requirement Traceability Matrix (RTM), and Testing Documents. Skilled in leveraging Business Intelligence tools such as DOMO, Looker, Power BI, and Tableau to extract actionable insights. Demonstrates proficiency in applying Agile methodologies, employing tools like Jira and Confluence, consistently achieving sprint goals, and reducing overhead. Excels in designing workflows using UML, BPMN diagrams, and MS Visio, contributing to a significant 25% reduction in onboarding time. Possesses expertise in process optimization through Six Sigma and Lean methodologies. Committed to fostering team alignment, mentorship, and ongoing process improvement.

SKILLS & ABILITIES

Business Intelligence (BI)

DOMO, Looker, Power BI, Tableau

Design & Visualization

UML diagrams, BPMN diagrams, draw.io, MS Visio, Lucidchart, Balsamiq

Enterprise Software

Salesforce, SharePoint, SAP, NetSuite, Oracle ERP

Programming & Scripting

SǪL, Java, Python, R, Apps Script, Microsoft VB

Agile & Project Management

Agile methodologies, Jira, Confluence, MS Project, Smartsheet, Azure DevOps

Documentation & Knowledge

Confluence, Joint Application Development (JAD)

Testing & Ǫuality Assurance

Selenium, JUnit, Jenkins, API, OAuth

Collaboration & Communication

MS Teams, Slack, ServiceNow

Process Optimization

Six Sigma, Lean methodologies, Selenium

EXPERIENCE

April 2020-Present Senior Business Analyst

Atea, Arlington, VA

Audit Software Improvement: Utilized SǪL, STTM in SAP - Source to Target Mapping, and Java to upgrade audit software, achieving a 20% increase in data accuracy and reducing overhead by 15%. Enhanced BI analysis with DOMO, Looker, and Microsoft Excel.

Software Design Leadership: Steered the development of audit software functionalities using UML diagrams, Agile methods, and Python/R scripting. Integrated user stories and Finance Data Warehousing Project insights for enhanced software design.

Collaborative Operations Development: Established a collaborative audit operations model with BPMN diagrams, draw.io, data mapping, and STTM in SAP. Streamlined processes using MS Visio, automated workflows with Apps Script/Microsoft VB, and managed Capex initiatives.

Agile Report Generation: Crafted actionable user stories, reports, and dashboards using Salesforce, SharePoint, Tableau, and Microsoft Excel, and managed Agile ceremonies with Jira, achieving a 100% sprint goal completion rate.

ServiceNow Configuration: Utilized ServiceNow's configuration capabilities to customize audit modules, aligning them with specific business requirements. Implemented tailored workflows to streamline the audit process, reducing manual efforts and improving accuracy.

Integration Management: Orchestrated seamless integration between ServiceNow and existing audit tools and databases. Ensured real-time data synchronization for improved accuracy and reduced data redundancy.

Change Management: Implemented changes to ServiceNow configurations in collaboration with IT teams. Documented changes and communicated updates to stakeholders, ensuring a smooth transition.

Reporting and Analytics: Created customized reports and dashboards within ServiceNow to provide real-time insights into audit performance. Utilized ServiceNow's reporting tools to support data-driven decision-making.

OAuth implementation: Implemented OAuth authentication protocols to bolster the software's security framework, ensuring secure access to sensitive audit data. Played a crucial role in the design and implementation of a secure authentication and authorization framework using OAuth, enhancing overall system integrity. Monitored and evaluated the performance of OAuth-enabled authentication mechanisms, implementing optimizations for efficiency and user experience.

API integration: Collaborated with cross-functional teams to analyze and integrate APIs (Application Programming Interfaces) into the audit software infrastructure. Conducted thorough API assessments, identifying opportunities for optimization and ensuring compliance with industry standards. Worked closely with software development teams to translate business requirements into technical specifications, ensuring seamless integration of OAuth and API enhancements. Conducted impact assessments to evaluate the implications of OAuth and API changes on existing software features, ensuring minimal disruption to user workflows. Collaborated with external vendors and partners to establish secure API connections, fostering interoperability between audit software and external systems. Documented API workflows, authentication processes, and integration points, providing comprehensive documentation for internal teams and external stakeholders.

Team Alignment Facilitation: Promoted alignment between technical and business teams through MS Teams, Slack, and user stories, integrating insights from SAP, NetSuite, and Finance Function for enriched collaborations.

Enterprise Architectural framework: Applied DoDAF framework to capture and represent the enterprise architecture, ensuring alignment with organizational goals and standards. Utilized TOGAF principles to guide the development of comprehensive architecture artifacts, providing a holistic view of the organization's structure and systems.

Effective Project Management: Managed projects adeptly using MS Project, Smartsheet, data mapping, and SǪL Ǫueries, creating detailed project plans and harnessing data insights from Oracle, SAP, and Net Suite ERP systems to enhance project meetings and data tasks.

User Acceptance Testing: Led and coordinated end-to-end UAT processes for major system implementations, ensuring alignment with business requirements and objectives. Collaborated with cross-functional teams to gather and document user requirements, translating them into test cases and scenarios for UAT. Conducted UAT sessions, facilitating communication between technical teams and end-users to ensure clear understanding of testing objectives and outcomes. Managed defect tracking and resolution during UAT, working closely with development teams to ensure timely and effective resolution. Developed and maintained comprehensive UAT documentation, including test plans, test cases, and execution reports.

Audit Firm Oversight & Compliance: Supervised audit firms to a 95% on-time completion rate, utilizing JAWS, Tableau, data mapping, and Finance Data Warehousing Project tools for data analytics and 508 compliance verification.

Process Optimization: Implemented process enhancements through BPMN analysis, Six Sigma approaches, data mapping, and STTM in SAP, reducing team member onboarding time by 20%.

QA Testing: Led the quality assurance efforts by designing and executing comprehensive test plans, ensuring the delivery of high-quality software solutions. Conducted manual testing to identify defects, track issues and facilitate timely resolution in coordination with the development team. Utilized testing tools(Selenium, Load Runner)to streamline test case management and defect tracking processes.

Mentorship & Skill Development: Mentored junior team members via Confluence, SharePoint, Microsoft Excel, and user stories, improving their skill proficiency by 25% within a short span of three months.

June 2017-April 2020 Business System Analyst

MetLife, Washington, DC

Process Optimization with SMEs: Collaborated with subject matter experts using Joint Application Development (JAD), Visio, and Balsamiq, enhancing process efficiency by 20% and reducing errors by 15%.

Data Analysis & Testing Excellence: Conducted robust data analysis utilizing SǪL Developer and Tableau, coupled with testing through JUnit, achieving a significant 25% reduction in post-deployment defects.

Process Analysis: Led process engineering initiatives to improve workflow efficiency in patient care services. Conducted comprehensive data analysis to identify bottlenecks and recommend process enhancements, resulting in a 20% increase in patient throughput. Collaborated with cross-functional teams to gather requirements, document processes, and implement system improvements. Provided ongoing support and training to end-users to ensure the successful adoption of new processes and technologies.

Multi-Domain Application Management: Managed applications seamlessly across various domains using Salesforce and SharePoint, enhancing traceability by 30% through the integration of Azure DevOps and Microsoft Project.

EA Framework: Applied DoDAF views to provide a structured approach to capturing and presenting information related to business processes, data, and systems. Collaborated with solution architects to ensure that architectural decisions aligned with business goals and complied with established frameworks. Conducted impact analysis on proposed changes, considering both technical and business perspectives.

Technical Visualizations & Alignment: Employed UML and Lucidchart for crisp technical visualizations, securing 100% alignment between technical teams and business units, fostering unified project goals.

Agile Project Management: Integrated Agile methodologies using Jira and Confluence for project management, boosting project velocity by an impressive 20%.

User Documentation & Support: Crafted detailed user documentation using Confluence and harnessed ServiceNow for efficient support, enhancing user onboarding experiences by 25%.

Automated Testing & Ǫuality Assurance: Implemented automated testing strategies utilizing Selenium, JUnit, and Jenkins, shortening testing cycles by 30% and elevating product quality standards.

Knowledge Sharing & Collaboration: Promoted knowledge-sharing through Confluence and MS Teams, diminishing knowledge silos by 40% and fostering cross-team collaboration and synergy.

System Implementation Leadership: Led system implementation initiatives with Salesforce CRM, guaranteeing quality and uniformity in project designs, enhancing project consistency and outcome reliability.

Gap Assessments & Solution Design: Leveraged Power BI for insightful gap assessments and solution designs, skillfully aligning technical solutions with critical business needs, facilitating cohesive project development strategies.

Dec 2016-June 2017 Business Analyst

Parsons Corporation/Carefirst, Reston, VA

Quality Assurance Initiatives: Led project quality standards and workload forecasting using Power BI and Tableau, improving data visualization and stakeholder communication, ultimately boosting project efficiency by 20%.

EHR System integration: Managed the implementation of a new Electronic Health Record (EHR) system, overseeing requirements gathering, vendor selection, customization, testing, training, and go-live support. Collaborated with clinical staff to align the EHR system with existing workflows, resulting in a 20% reduction in documentation time and improved patient data accuracy. Successfully achieved project milestones within budget and timeline, resulting in a seamless transition to the new EHR system.

HIPPA/EDI: Developed solutions in compliance with the industry models / standards and implementation of Quality Management Systems and HIPAA regulation. Worked with HIPAA 5010 implementation in designing EDI X12 (837,834,278,270) Transaction to the newly implemented Duals System. Validated the following: 837 (Health Care Claims or Encounters), 835 (Health Care Claims Payment/ Remittance), 270/271 (Eligibility request/Response), 834 (Enrolment/Dis-enrolment to a health plan).

Functional Modeling & Analysis: Utilized SǪL and Java in tandem with machine learning algorithms for in- depth requirements analysis, consistently achieving a 30% improvement in project deliverables' accuracy.

Research & Analytical Studies: Conducted comprehensive research using Python, fostering innovations in organizational procedures and strategies which resulted in a 15% enhancement in operational efficiency.

Document Creation & Management: Developed insightful reports and managed documentation using Agile, Lean methodologies, and SharePoint, enhancing project transparency and improving client satisfaction rates by 25%.

Requirements Gathering & Collaboration: Led design thinking workshops and utilized Azure DevOps for efficient requirement tracking, fostering collaborative and innovative project environments and reducing project delivery times by 20%.

Requirement Documentation Excellence: Mastered the creation of detailed requirements documents using UML and BPMN, ensuring business objectives alignment and reducing requirement ambiguities by 30%.

Change Management Leadership: Managed change initiatives adeptly with Jira and ServiceNow, facilitating seamless project transitions and reducing scope creep by 15%.

Process Improvement Strategies: Implemented Six Sigma principles and Selenium for process optimization, identifying automation opportunities that led to a 25% increase in project delivery efficiency and resource optimization.

EDUCATION

Sept 2011-Oct 2015 Bachelors in Business Administration

University of Central Punjab

LEADERSHIP

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

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