IT Support specialist / Desktop support
Resume:
Kristen Ladanyi
Henderson, NV *****
*************@*****.***
Information Technology Portfolio
August 7 2023 - Current
American Answering Services
Customer Service /TeleOperator
February 2023 – April 2023
HRAdvantages
IT Service Delivery Technician
Nevada Gold Mines (Elko, NV)
November 2022 – March 2023
City of Las Vegas
Service Technician
July 2021 - March 2022
Walter Hoving home (New York) Onsite maintenance
December 2020 – April 2021
Modis Alorica
(End User Support / Technician)
July 2019 – February 2020
Robert Half Staffing
Asset Management coordinator
IT procurement
Scientific Gaming
March 2018 – May 2018
Caesars Entertainment
Ariba Enablement Lead
December 2016 – March 2018
Workway Staffing
End User Support Specialist
February 2015 - May 2015
Palms Casino
Service Desk Technician
December 2014 – February 2015
Boyd Gaming
Support Center Analyst
July 2014 – September 2014
Ajilion Staffing / Andre Augusi School
IT Desktop support
January 2014 – May 2014
Diamond Resort
Support Center Analyst / Active Directory admin
July 2002 – February 2013
Southwest Gas Corporation
Help Desk coordinator
Contract Administration
Asset Administrator / Documentation Specialist
www.linkedin.com/in/kristen-ladanyi-78883085
Kristen Ladanyi
Henderson, NV 89002
*************@*****.***
Kristen’s knowledge / experience / key performance indicators: Years experience that encompasses Desktop support / Technician duties Years experience providing customer service in a HelpDesk / Desktop support environment Frontline support answering phones (remote / onsite / overphone experience) Point of contact for upper management incidents / Designated Desktop support to Executives After hours support (oncall)
Disaster Recovery policy and procedures committee member Facilitating, coordinating and Procurement of servers, Hardware / Software Asset tracking on software and peripherals
PC Refresh rollout team member
Active Directory admin creating new hires / disabling accounts Reimage equipment / Setup new user workstations
Printer consolidation project lead (rollout of multifunction devices) Wireless access points setup
Cable management
Minimal supervisor supervision
Documentation specialist (Refreshing articles, adding resolution to Knowledgebase Portal) Standard Operation Procedures protocol
VoIP environment
End user Troubleshooting skillset
Incident management tracking (implementation of new Remedy platform / daily incident tracking) Application Specialist (Microsoft office, Sharepoint, etc) Trueup software licenses (asset tracking implementation and development) Key Performance indicators measurements (ITIL)
Excellent Enduser Customer Service support
At home office setup
Liason between company and vendor
Self Service implementation tools
Disaster Recovery Switch project
Audit asset management for SAP catalog and charge of assets Facilitate software licensing, yearly true-up, understanding license types, collaborate with inhouse legal
Oracle I Oracle Developer
SCADA
Tableu admin
Training Tracking admin
Supporting/ experience/ knowledge in executing resolutions/password changes:
AS400
Kronos
Logica
ORACLE
Remedy
Intranet
Citrix
Otka
Aventail
Exchange server
Ariba
SAP
IOS
VMWare
MSTSC
LDAP
DNS
Adobe
Single Signon
Training tracking
Oracle I Oracle Developer
SCADA
Tableu
Training Tracking
Vista Plus
Hardware experience:
General Dyanmics
Dell
Panasonic
GoBook
Laptop / Desktop hardware software
Application Servers
Cabling
Switches
Printers
Routers
Scanners
Benefits to the company that employees Kristen Ladanyi Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Excellent communication and interpersonal skills to effectively interact with end-users and team members.
Familiarity with hardware components and peripherals used in a corporate IT environment. Sound understanding of networking concepts, protocols, and troubleshooting techniques. Troubleshoot and resolve IT-related issues promptly to minimize downtime and ensure uninterrupted business operations.
Setup and maintain new laptops, desktops and mobile devices for new hires. My Core Business principles:
Professionalism – Demonstrates core values by being honest, respectful and positive. Effective Communication – Expresses verbal and written thought in a clear and understandable manner. Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.
Adaptability – Able to effectively modify behavior to suit changing workforce demands. Problem Solving – Solves problems by considering all causes, solutions and outcomes. Business Partnerships – Develops, maintains and strengthens partnerships with others. Technical – Possesses a depth of knowledge, skill and ability in a technical (job) area.
Contact this candidate