Kristen Ladanyi

Henderson, NV *****

ad3hcv@r.postjobfree.com

702-***-****

Information Technology Portfolio

August 7 2023 - Current

American Answering Services

Customer Service /TeleOperator

February 2023 – April 2023

HRAdvantages

IT Service Delivery Technician

Nevada Gold Mines (Elko, NV)

November 2022 – March 2023

City of Las Vegas

Service Technician

July 2021 - March 2022

Walter Hoving home (New York) Onsite maintenance

December 2020 – April 2021

Modis Alorica

(End User Support / Technician)

July 2019 – February 2020

Robert Half Staffing

Asset Management coordinator

IT procurement

Scientific Gaming

March 2018 – May 2018

Caesars Entertainment

Ariba Enablement Lead

December 2016 – March 2018

Workway Staffing

End User Support Specialist

February 2015 - May 2015

Palms Casino

Service Desk Technician

December 2014 – February 2015

Boyd Gaming

Support Center Analyst

July 2014 – September 2014

Ajilion Staffing / Andre Augusi School

IT Desktop support

January 2014 – May 2014

Diamond Resort

Support Center Analyst / Active Directory admin

July 2002 – February 2013

Southwest Gas Corporation

Help Desk coordinator

Contract Administration

Asset Administrator / Documentation Specialist

www.linkedin.com/in/kristen-ladanyi-78883085

Kristen Ladanyi

Henderson, NV 89002

ad3hcv@r.postjobfree.com

702-***-****

Kristen’s knowledge / experience / key performance indicators: Years experience that encompasses Desktop support / Technician duties Years experience providing customer service in a HelpDesk / Desktop support environment Frontline support answering phones (remote / onsite / overphone experience) Point of contact for upper management incidents / Designated Desktop support to Executives After hours support (oncall)

Disaster Recovery policy and procedures committee member Facilitating, coordinating and Procurement of servers, Hardware / Software Asset tracking on software and peripherals

PC Refresh rollout team member

Active Directory admin creating new hires / disabling accounts Reimage equipment / Setup new user workstations

Printer consolidation project lead (rollout of multifunction devices) Wireless access points setup

Cable management

Minimal supervisor supervision

Documentation specialist (Refreshing articles, adding resolution to Knowledgebase Portal) Standard Operation Procedures protocol

VoIP environment

End user Troubleshooting skillset

Incident management tracking (implementation of new Remedy platform / daily incident tracking) Application Specialist (Microsoft office, Sharepoint, etc) Trueup software licenses (asset tracking implementation and development) Key Performance indicators measurements (ITIL)

Excellent Enduser Customer Service support

At home office setup

Liason between company and vendor

Self Service implementation tools

Disaster Recovery Switch project

Audit asset management for SAP catalog and charge of assets Facilitate software licensing, yearly true-up, understanding license types, collaborate with inhouse legal

Oracle I Oracle Developer

SCADA

Tableu admin

Training Tracking admin

Supporting/ experience/ knowledge in executing resolutions/password changes:

AS400

Kronos

Logica

ORACLE

Remedy

Intranet

Citrix

Otka

Aventail

Exchange server

Ariba

SAP

IOS

VMWare

MSTSC

LDAP

DNS

Adobe

Single Signon

Training tracking

Oracle I Oracle Developer

SCADA

Tableu

Training Tracking

Vista Plus

Hardware experience:

General Dyanmics

Dell

Panasonic

GoBook

Laptop / Desktop hardware software

Application Servers

Cabling

Switches

Printers

Routers

Scanners

Benefits to the company that employees Kristen Ladanyi Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Excellent communication and interpersonal skills to effectively interact with end-users and team members.

Familiarity with hardware components and peripherals used in a corporate IT environment. Sound understanding of networking concepts, protocols, and troubleshooting techniques. Troubleshoot and resolve IT-related issues promptly to minimize downtime and ensure uninterrupted business operations.

Setup and maintain new laptops, desktops and mobile devices for new hires. My Core Business principles:

Professionalism – Demonstrates core values by being honest, respectful and positive. Effective Communication – Expresses verbal and written thought in a clear and understandable manner. Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.

Adaptability – Able to effectively modify behavior to suit changing workforce demands. Problem Solving – Solves problems by considering all causes, solutions and outcomes. Business Partnerships – Develops, maintains and strengthens partnerships with others. Technical – Possesses a depth of knowledge, skill and ability in a technical (job) area.

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