Service Advisor Customer

SUMMARY

Experienced Automotive Service Advisor with over 30 years’ experience in the automotive industry. Friendly, outgoing, and resourceful with strong communication skills and the ability to work well with others. I would like to utilize my customer service and people skills, along with my automotive knowledge to benefit the clients and my employer.

EMPLOYMENT HISTORY

Service Advisor/Writer / Wolf Creek Car Care Center, College Station, TX / 2015 - 2020

•Write service orders and descriptions of problems and repairs

•Translate customers' repair problems into standard repair terminology

•Explain repairs to customers

•Catalog customers concerns and comments

•#1 in Sales for past 5 years

Manager / Kwik Kar, College Station, TX / 2014-2015

•Managed 7 team members

•Trained and directed team in all aspects of service and operation procedures

•Track and control inventory, including weekly oil counts and monthly store inventory

•Addressed customer inquiries and resolved customer complaints

•Doubled sales in first year

Manager / Wolf Creek Car Care, College Station, TX / 2004-2014

•Managed 10 team members

•Managed day to day operations, created weekly employee schedules

•Lead team to diagnose and perform fast, professional automotive repair services

•Maintained store key performance indicator levels, including ticket average, cost of sales percentages, and labor cost

Regional Trainer / Valvoline / 2002-2004

•Lead training for all store service team members to set them up for success

•Created positive work environment by visiting stores in the region to train, strategize, and problem solve critical issues

•Maintained and repaired equipment

•Identified opportunities for coaching to manage, overcome objections, and put knowledge into practice

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