TODD JONES

San Diego, CA, *****, US ad3hcc@r.postjobfree.com 808-***-**** LinkedIn

Accomplished and goal-driven professional with over 10 years of experience in optimizing revenue through identifying, qualifying, and closing new & existing business opportunities by managing diversified customers’ accounts systematically to achieve pre-defined goals. Proven expertise in managing full sales cycle by streamlining operations to drive business and customer service success. Adept at assessing ineffective areas of customer service and proposing effective solutions that maximize satisfaction and retention. Expert in identifying and resolving issues by optimally utilizing all available resources to enhance operational efficiency. Excellent communication and interpersonal skills along with a knack for building and sustaining relationships both internally and externally to create an environment for success. Proven expertise in:

Strategic Planning and Execution

Key Account Management

Tradeshows and Event Organization

Sales and Revenue Optimization

Contract Preparation and Management

Communication and Collaboration

Customer Service and Support

Project Administration

Key Relationship Development

Market and Trend Analysis

EDUCATIONAL BACKGROUND

Master of Science in Kinesiology, Sport Leadership, 2011 3.74 GPA James Madison University Harrisonburg, VA

Bachelor of Science in Kinesiology, Sport Management, Minor in Business, 2010 3.55 GPA James Madison University

Professional Association:

Undergraduate Accolades: Golden Key International Honor Society/James Madison University Kinesiology Department’s Odyssey Honor Society Dean’s List

PROFESSIONAL EXPERIENCE

Labster, San Diego, Ca (Remote)

Account Manager, 2023 to Present

Manage a multi-state territory of customers from higher education institutions to provide consultative services to deliver a complete customer experience and ensure retention.

Provide exceptional expertise in communicating the product, it's applicability for the customer's needs, and its ability to successfully deliver both a quantitative and qualitative return on investment.

Offer both internal and external partners consistently prompt and courteous, as well as transparent communication with a meticulous eye to avoid any error.

Consistently meet or exceed expectations with regard to deadline, revenue generation, and KPI's.

Kajeet, San Diego, Ca (Remote)

Account Manager, 2022 to 2023

Provide consultative services to inform customer, optimize solutions, and diversify portfolio while leveraging existing relationships to prospect and network new opportunity.

Consistently meet or exceed KPI's with acute focus on customer experience.

Train customers on technology platform interface navigation for device management and usage analytics reporting.

Collaborate internally across departments to promote team success while exhibiting dependable reliability as a colleague.

Adaptavist Inc., San Diego, Ca

Account Manager, 2019 to 2020

Served as a certified Atlassian Technical Sales Professional for Atlassian technology ecosystem to assist in developing and implementing effective solutions personalized according to clients’ requirements.

Demoed tech platforms with existing and targeted clients to convey the applications available to solve customer’s specific needs.

Streamlined communication between client and internal departments of expertise while managing projects through completion.

Negotiated the terms and conditions of contracts with management and clients to secure the interest of both parties.

Focus Real Estate Group, San Diego, CA

Real Estate Sales Consultant, 2013 to 2015, 2020 to 2022

Perform the duties of local consultant for Focus Real Estate Group and affiliated investors within Southern California region.

Aid customers in executing sale and foreclosure activities with homeowners to attain maximum level of profitability.

Supervise investment procedures from contract management, listing, and escrow processes to home inspections, assessments, and property valuations.

Cengage Learning, San Diego, CA

Educational Technology Sales Representative, 2015 to 2019

Achieved and surpassed sales goals by delivering effective recommendations to collegiate faculty and administration regarding various technology and learning platforms for college students.

Facilitated in increasing sales through personal and face-to-face demonstration of products in tradeshows and events to expand customer base.

Organized and executed multiple marketing campaigns to acquire new customers and drive revenue.

Proactively managed a $2M territory throughout the southwest while providing consistent, top notch customer service.

American Council on Exercise, San Diego, CA

National Accounts Manager, 2011 to 2013

Nurtured B2B partnerships with multiple universities, wellness centers, and allied health corporations to consistently meet and achieve key KPI’s while maximizing retention through building and maintaining customer relationships.

Established and managed a new business model for a military scholarship program to boost MyCAA revenue by 30%.

Prepared and designed messaging through marketing, advertising, and public relations efforts.

Generated $2.15M in sales revenue within two years to meet and surpass sales targets.

Rockingham Memorial Hospital Wellness Center, Harrisonburg, VA

Membership Sales Lead, 2009 to 2010

Accomplished and exceeded business development goals by delivering exceptional consultation and customer services.

Coordinated and handled the operations of tradeshow and promotional events as well as sales-related efforts to increase customer retention rates and boost exposure to elevate new member acquisitions.

United States Navy, Kaneohe, HI

2nd Class Petty Officer /Aircraft Support, 2004 to 2008

Acquired extensive naval experience while exemplifying core values helping to establish a strong foundation of work and ethical standards.

Led and supervised E1-E4 service members to ensure on-time completion of assigned missions and projects.

Achieved positive restoration of P3 Orion aircraft, CH-53, and CH-60 marine helicopters to ensure safe and successful naval operation.

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