LORI VANVALKENBURG, M.Ed.

CONTACT

Phone: 281-***-****

Email: ad3hc6@r.postjobfree.com

LinkedIn: LinkedIn Profile

SKILLS

• Customer service, higher education

management, executive committee

leadership, people management

• Advanced proficiency in Articulate

Storyline and Rise 360

• Learning management systems (LMS)

Cornerstone, Blackboard, Camtasia,

Workday, TI

• SCORM and AICC compliance

• Proficiency with Agile, SCRUM, LLAMA,

and ADDIE Methodology

• Conducting thorough needs analysis

• E-learning development, accessibility

compliance, survey analytics,

assessment, training

• Adobe Creative Cloud Applications

• Microsoft Office 360 Applications

• Vyond and Simpleshow animation and

video creation, Affinity Suite

• VR/AR training experience, Kahoot!

• Proficiency with Workday, Smartsheet,

SharePoint, and Google applications

• Multimedia development & editing

• Customer and personnel training &

Development, onboarding

• Exceptional Written and Verbal

Communication skills

• Job aids, training manuals, assessment,

technical writing skills

• Dependable, Responsible, Trustworthy,

Flexible, Organized

• Decision making, problem solving,

learning analysis, critical thinking.

• Policy and procedure improvements,

regulatory compliance

• Advanced training and experience in

program assessment, learner assessment,

and research skills

• Strong advocate for cultural diversity,

equity, and inclusion with doctoral-level

training in multiculturalism.

PROFESSIONAL SUMMARY

Goal-oriented, forward-thinking Program Manager, Educator, Instructional Designer, Facilitator with over 12 years of experience in higher education and 3 years of experience in corporate training. Excels in people management, program management, leadership, live training, e-learning, and curriculum development for a variety of cultural and professional backgrounds. History of developing and improving instructional programs with a fresh, engaging, innovative approach to learning. Bringing expertise in adult learning theories and principles, graphic design, and insightful analysis of training and development needs to create value-added learning programs that achieve desired organizational outcomes. Seasoned L&D Program Manager, Instructional Design & Facilitation, with over nine years’ experience in managing educational programs and a proven track record of using Agile, SCRUM, and other project management methodologies in leading cross-functional teams of professionals to meet project milestones and deliver exceptional instructional content that regularly exceeds expectations. Specializing in developing and managing clear project plans that are easily communicated and understood across cross-functional partners and learning development teams, problem-solving, decision-making, and managing ambiguity. Performs best in a fast-paced, challenging role, implementing sound project management strategies, effectively keeping teams on task through completion. PROFESSIONAL EXPERIENCE

January 11, 2023 - present: Freelancer/Independent Contractor - Instructional Designer, e-Learning Developer, Content Creator

• Developed and designed 12-month e-learning course for major textbook publisher. The course includes instructional content for virtual didactic and hands-on skill training and assessment. Successful completion results in learner eligibility to take assessment to earn a national certification credential.

• Developed, designed, and edited marketing content for gas & oil, alcohol & spirits, brick-and-mortar sports & collectibles, e-commerce apparel, and children's toy industries for international use.

• Designed, developed, and created branding content for e-commerce apparel companies for international use.

Program Manager, Instructional Design Facilitation, 3/22 to 1/23 VCA, Inc. (Remote) - Los Angeles, CA

• Led team of subject matter experts, medical operations team, certified trainers, owners, and other stakeholders in course development.

• Developed new and revised existing courses, course assets, and supplemental instructional materials for e-learning, hybrid, and instructor-led courses using Articulate Storyline 360, Microsoft 360 applications, Workday, SharePoint, Vyond, and Adobe Creative Cloud software applications, Camtasia, & Cornerstone LMS.

• Ensured SCORM and AICC compliance; analyzed SCORM reports, utilized xAPI data to measure and monitor effectiveness and ROI of e-learning course modifications.

• Developed QA pilots then revised programs based on results and feedback.

• Leveraged project management processes and tools to define and execute projects and identified program obstacles and communicated possible impacts to team. Utilized Smartsheet, MS Teams, SharePoint, and Outlook

• Performed needs analysis and communicated with stakeholders and senior management to determine their desired outcomes.

• Prepared & conducted kick-off meetings, rollouts, and post-mortem meetings. Used weekly scorecards and Smartsheet to share progress. Program Manager, Instructional Design & Facilitation Portfolio: https://coursedesigner.pro

• Determined scope, developed

schedule, and provided

documentation in Project Charters

based on cost, time, resources, and

scope. Predicted risks and developed

realistic contingency plans.

• Utilized appropriate PMI Agile

methodologies based on the needs of

the project including SCRUM, LLAMA, Kanban, and tailored methods.

• Created Detailed Design Documents and Storyboards based on corporate branding standards and adult learning theory and design principles.

• Scheduled and facilitated regular SME and stakeholder meetings, set milestones for timely submission of alpha, beta, and gold deliverables.

• Authored scripts for reading and recording by voice actors. Read and recorded voiceovers, edited all audio, aligned with animations and other course elements; developed seamless transitions within videos & courses developed.

• Implemented organizational change management (OCM) practices with customer service and social media management teams.

• Authored and QA’d instructional content, developed course assets, recorded, and edited audio with Adobe Audition, created and edited video with Adobe Premiere, created animations with Vyond, Simpleshow, and Adobe Animate, created augmented reality (AR) assets with Adobe Aero

• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

• Managed multiple strategic projects with numerous sub-projects or workstreams; on-time deliverables; maintained RAID logs.

• Designed and developed programs for company-wide dissemination to personnel including employee retention course for corporate leadership and hospital managers, COVID-19 safety microlearning modules, extensive cardiology course for veterinarians, and two-day, 16- hour, on-boarding workshop. Also created a Facilitator Manual, Participant workbook, and several job aids and created course resources.

• Conducted ‘train the trainer’ workshops and monthly meetings, devised creative solutions to enhance company culture, promote wellness programs, and meet needs of certified trainers in facilitating onboarding and interpersonal communication workshops.

• Designed and facilitated leadership training course content, created marketing briefs, program rollouts, job aids, facilitation manuals, and employee development & organizational development courses. Tasked with scheduling company-wide training in LMS. Education Development Specialist, 9/2021 to 3/2022 Patterson Veterinary University (Remote) - Saint Paul, MN

• Revised e-learning CE course offerings for veterinary practice management professionals including courses in inventory management, controlled substance management, human resource management, OSHA and safety compliance, and branding & reputation management after interviewing and collaborating with SMEs. Developed the first hybrid course for PVU that was utilized in partner hospitals by regional representatives and affiliate vendors.

• Developed new courses, course assets, gamification, and supplemental instructional materials for e-learning, hybrid, and instructor-led courses using Articulate Storyline 360, Microsoft 360 applications, Vyond animation software, Prezi, and Adobe Creative Cloud software applications, Camtasia, & Thought Industries (TI) LMS, all within company branding guidelines. Also used YouTube tutorials to develop elaborate ActiveX games for courses using MS PowerPoint and Storyline.

• Ensured SCORM and AICC compliance; prepared and analyzed SCORM reports, utilized xAPI data to measure and monitor effectiveness and ROI of e-learning course modifications, made additional changes based on xAPI data and financial resources when necessary.

• Managed RACE Continuing Education course applications and submissions, renewals, and uploaded learner progress to AAVSB. Organized all courses and ensured 100% RACE compliance.

• Responsible for leading and coordinating assets appropriately across all Patterson and affiliate marketing channels with respect to the educational offerings, instructional content, and L&D for the PVU team. Collaborated with the creative team in selecting and developing marketing assets based on historical and current metrics garnered from social media reports, Google analytics, and sales data.

• Authored PVU online blog posts and articles for nationally distributed Patterson Veterinary Companion Animal and Patterson Veterinary Equine Insight magazines (both print and web) and designed countless visual marketing assets that were published in various print and electronic company resources and distributed globally to Patterson customers.

• Managed, authored, and designed weekly social media content and visual assets that were posted on Facebook, Instagram, Twitter, LinkedIn, and emailed to customers. Wrote marketing scripts used for global on-hold messaging.

• Tracked social media user engagement across all major social media channels including user clicks, interaction time, and engagement with company posts, created and analyzed data reports, and collaborated across teams to discuss strategies to increase viewership and engagement time. Utilized Stripe with learning management systems (LMS) for e-commerce sale of course access and tangible items.

• Collaborated with team members to develop, plan, and execute marketing assets, activities, and prizes at national veterinary trade shows and Patterson Veterinary special events, both virtual and on location.

• Participated in live, “Ask the Expert” sessions to orient new and prospective customers to the Patterson company, educating them on customer rewards program, electronic analytic programs, new technology offerings, customer education offerings, and clinical resources.

• Trained the PVU team in writing and incorporating course objectives into instructional content, using gamification in courses, and writing assessment questions that are geared toward assessing learner accomplishment of course objectives. Program Manager, Educator, Instructional Designer 02/2014 to 09/2021 Pima Medical Institute (PMI) - Houston, Texas (Remote from 3/20)

• Developed, initiated, and managed an associate degree Program and a certificate program. Authored program Self-Study and ensured compliance standards were met for accreditation. Directed design of clinical/didactic classroom at a satellite location. Set up all program policies, student admission criteria, curriculum, instructional content, and resources.

• Developed new and revised existing courses, course assets, and supplemental instructional materials for e-learning, hybrid, and instructor- led courses using Articulate Storyline 360, Microsoft 360 applications, Kahoot! Edpuzzle, Prezi, Flipgrid, Canva, iclickers, Poll Everywhere, Survey Monkey, virtual A&P applications, Día Virtual Radiography program, a Syndaver, virtual microscopy, Vyond animation software, and Adobe Creative Cloud software applications, Camtasia, &Blackboard LMS. Also used several simulators and manikins for training.

• Established benchmarks for program success in learner satisfaction, student retention, job placement, and successfully passing credentialing exam. Created and utilized detailed program assessment plan to ensure that benchmarks were met and exceeded.

• Hired, trained, and managed faculty. Conducted annual performance reviews, managed scheduling, and ensured compliance with accreditation, regulatory and professional development standards. Managed 6-12 direct reports at any given time.

• Developed partnerships with over 150 affiliate businesses and hospitals for externship hosting, wrote and executed affiliation agreements and MOUs for clinical skills training. Evaluated clinical sites and documentation to ensure consistency in training.

• Maintained 100% job placement for associate degree program from 2014-2022, and 80%-93% student retention, 75% to 100% credentialing rate, and 95% to 100% student satisfaction.

• Utilized Articulate Storyline and Rise, Vyond, Adobe Creative Suite, Blackboard and Camtasia LMS as well as other industry-specific programs such as skills tracking, student assessment packages, security suites, and more.

• Recruited by ABHES – Accrediting Bureau of Health Education Schools – as program specialist in higher education accreditation visits. Conducted ~20 ABHES accreditation visits in career colleges across the US and wrote associated reports according to ABHES standards.

• Appointed to Campus ‘Emerging Leaders’ position where I led the Franklin Covey Faculty and Student Development program. Created Franklin Covey curriculums for 18 allied healthcare programs, trained the trainers on delivery, and facilitated leadership content to other leaders.

• Sent by CEO to three sister campuses to perform problem analysis and develop actionable problem-solving plans for other leaders, provide continued oversight and mentoring, and conduct change management as needed.

• Received awards for outstanding accreditation results and exemplary program metrics.

• Awarded an all-expense paid 5-day cruise to Cabo San Lucas by Pima Medical Institute for exemplary performance and leadership.

• Developed curriculum/ instructional content for the Texas Veterinary Medical Association for training/ certifying veterinary assistants. Faculty Instructor, Instructional Designer 02/2010 to 02/2014 Vet Tech Institute - Houston, Texas

• Utilized my knowledge and education experience to ensure best practices in course development and instructional design. Developed lesson plans, formative and summative assessments, and other instructional content to accommodate diverse learners, using strategies such as problem-based learning, project-based learning, case-studies, role-play, simulations, gamification, clinical activities, and group work using a variety of course tools including Kahoot!, Yolasite, Prezi, Google Classroom applications, EdPuzzle, Flipgrid, Canva, iclickers, Poll Everywhere, virtual microscopy, Microsoft PowerPoint, Excel, Publisher, and Word, industry-specific programs, and LMS Blackboard, Cornerstone, and Engrade. Also used several simulators and manikins for training.

• Designed engaging presentations and activities and facilitated five courses daily, including facilitating lectures and activities to sections of students in groups of 30 to 120 or more. Developed and modified instructional content specifically to meet the needs of overfilled cohorts of students to ensure that each student has ample opportunity to practice clinical skills with proper guidance.

• Designed, planned, and facilitated hands-on lab assignments and activities with and without live patients in radiology, clinical pathology, venipuncture, catheter placement, medication administration, humane restraint & handling, and more, including multiple species of companion animals, lab animals, exotics, horses, and farm animals.

• Developed faculty handbook, The Instructors’ Guide to Writing Better Test Questions, for purpose of assisting colleagues in assessment writing to ensure fairness in student assessment and continuity in instructional offerings. My handbook was shared with the director and distributed to faculty across all sister campuses in the US.

• Identified at-risk students and provided one-on-one mentoring, counseling, motivation, and tutoring, resulting in higher course pass rates and greater student confidence during hands-on skills activities.

• Nominated by veterinary professionals in Texas as the President of Texas Association of Registered Veterinary Technicians.

• Nominated nationally to Executive Board of the Association of Veterinary Technician Educators.

• Appointed by American Association of Veterinary State Boards to the RACE committee for reviewing and approving CE and writing and upholding the national standards for RACE and AAVSB. Attended AAVSB annual meetings with the Board.

• Veterinary Technician National Examination Assessment writer for the AAVSB for over six years. Licensed Veterinary Technician, Training Manager 06/2007 to 01/2010 VCA Woodlands Animal Hospital - Spring, Texas

Trained other support staff in animal care and treatment procedures and performed credentialed veterinary technician duties including, but not limited to: client education, anesthesia induction and monitoring, surgical assisting, diagnostic imaging, wound care, bandaging, hematology, blood chemistry, urinalysis, fecal evaluation for parasites, skin scraping, ophthalmologic testing, ultrasonography, hospitalized patient care, admission and discharge of patients, dental prophylaxis and full-mouth x-rays, IV catheterization, urinary catheterization, cytological evaluation (macroscopic and microscopic) and more. Surgical Assistant, Practice Manager, Certified Medical Assistant 06/1998 to 06/2007 Willowbrook Surgery Center - Houston, Texas

Assisted full body cosmetic surgeon and oral & maxillofacial surgeon in all surgery cases (both scrubbed in and as circulator). Kept views unobstructed by retracting, sponging and suctioning surgical sites, applied antiseptics and sterile dressings to cover surgical locations and boost healing, gowned and gloved staff to help team prepare for surgeries, protected patients from infection by setting up and managing sterile operating fields, arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency, worked flexible hours across night, weekend and holiday shifts, applied and removed sutures, staples or other materials to close skin, facial or subcutaneous wound layers. As practice manager, oversaw accounting for the practice, patient scheduling, ordering supplies, scheduling equipment maintenance, HIPPA and OSHA compliance, staff training, health insurance coding and approvals, and more. As medical assistant, obtained vital signs and patient history from pre-op and post-operative patients, followed up via phone with post-op patients, performed pre-op consultations, injected Botox and dermal fillers, performed glycolic acid peels, electrolysis, and tattoo removal under physician’s supervision, and assisted the doctors with various in-office procedures. EDUCATION AND TRAINING

Master of Education: Adult Education and Training, 2014 University of Phoenix - Phoenix, AZ

Bachelor of Science: Veterinary Technology, 2011

St. Petersburg College - St. Petersburg, FL

• cum laude graduate

Associate of Arts: Graphic Design, 2007

Lonestar College - Tomball

• magna cum laude graduate

• Phi Theta Kappa Member

Associate of Applied Science: Veterinary Technology, 2006 Lonestar College - Tomball

• magna cum laude graduate

• Phi Theta Kappa Member

CERTIFICATES

Project Management Institute CE Certificates

Project Management Skills for Leaders

Time Management Fundamentals

Project Management Tips

SCRUM (Basic and Advanced)

Managing Change on an Agile Project

Communicating Culturally Sensitive Issues

Leading Productive Meetings

The Eight Essential People Skills for Project Management Learning Program Management

Change Management for Projects

Association for Talent Development (ATD) Certification ATD Writing for Instructional Design and Training Certification American Veterinary Medical Association (AVMA)

AVMA Gatekeeper Training – Suicide Awareness & Prevention Yukon Training Certification

Advanced Storyline 360 Bootcamp

Advanced Articulate Rise 360 Bootcamp

LinkedIn Learning Certificates

Foundations of Accessible eLearning

UX Foundations: Generational Design

Trauma-Informed Change Management

Active Listening: The Secret to Effective Communication Humble Leadership: Power of Relationships, Openness, & Trust Udemy Learning Certificates

Project Management for Instructional Designers

Articulate Storyline 360

Complete Course Creation in Articulate Storyline 360 Leadership Psychology

Other Notable Accomplishments

I have actively served in leadership roles on several national, state, and local committees and boards over the course of my career, in voluntary, non- compensated roles, including, but not limited to Programmatic Specialist for Accrediting Board of Health Education Schools (ABHES), RACE Continuing Education Committee member of American Association of Veterinary State Boards (AAVSB), AAVSB National Board Exam developer/writer for the VTNE, Executive Board Member of Association of Veterinary Technician Educators (AVTE), and President of Texas Association of Registered Veterinary Technicians (TARVT) where I lobbied at the Capitol in Austin with legislators for passage of HB 1621, relating to the regulation and practice of veterinary medicine, successfully requiring registered veterinary technicians to become licensed under the Texas Board of Veterinary Medical Examiners. My greatest passion is setting goals, developing action plans, and outlining the steps toward change that makes quality education accessible to the people of our state and country with sustainable outcomes. I ensure continued success by setting solid, objective benchmarks and milestones that I use in evaluation and assessment of progress. I also anticipate risks and preemptively develop contingency plans to make improvements as challenges and areas of opportunity are identified. I have been very successful in this strategy over the course of my career. At Pima Medical Institute (PMI), for example, I maintained 100% job placement rate, between 78% and 100% national/state credentialing rate, 80% to 100% student retention rate, and 96% to 100% graduate satisfaction rate from the time I started the veterinary technician associate degree program in early 2014 until I resigned in 2021. I utilized program analysis and an Agile strategy to improve student retention in the existing veterinary assistant certificate program that consistently fell below the 70% benchmark prior to 2014. By 2015, retention increased to 78% and continued to stay at or above 78% during the rest of my tenure at PMI. I attribute my success to the continued trust and commitment of my team and stakeholders. I consistently received excellent and

“exceeds expectations” scores on my annual performance reviews. The CEO of the company sent me to sister campuses to help other leaders improve their performance as well. The company surprised me with a 5-day, 5-night all-inclusive vacation cruise to Cabo San Lucas for my performance. I am also very passionate about training other educators and developing training of all types for continuing education, higher education, corporate learning and development, and professional development. I enjoy using my graphic design abilities, knowledge in adult learning principles and theory, experience with transformative teaching and leadership, and advanced technology to create courses for adults and adolescents that are engaging, impactful, and memorable. I pride myself in looking beyond traditional instructional methods of reading assignments, writing research papers, and written summative assessments and developing instructional content that engages the current generation of learners. I have heard many educators complain that today’s learner is apathetic, doesn’t want to read, and doesn’t perform well in training. I set out early in my career to disprove this theory and I am proud to say that I have developed what I like to call “transformative” learning experiences that engage learners through emotions, life-like experiences and scenarios, problem-solving activities, and other relevant activities that naturally result in learning and inspire them to make a deliberate effort to learn the rest. I would love to outline objective goals and action plans to help other educators utilize these effective, engaging strategies for educating adults and adolescents.

I love challenges! I take pride in fearlessly and independently planning and finding resources needed to learn new skills in response to my own natural curiosity and interests, or to advance my career skills. I like to push the limits and find new ways of doing old things with minimal resources. Although I consider myself to be a creative person with advanced decision-making and problem-solving skills, I believe the key to learning new skills is being able to recognize expertise in others and talking to them about what you want to learn. Tapping into the knowledge and expertise of people from other cultures, ethnicities, backgrounds, industries, and generations, is critical in our world today. The following are examples of projects I have successfully undertaken for leisure learning.

o Successfully started and branded my own LLC business in 2019 all through research of my own, without assistance of other professionals. It does not take time away from normal working hours. I currently use it for hobby purposes. o I have advanced knowledge and experience in e-commerce across many platforms including legalities (i.e. tax laws, trademarks, copyright, import/export rules, and more), different ecommerce selling methodologies (i.e. drop shipping, affiliate marketing, direct sales, Amazon FBA and FBS, etc.) industry terminology, market analytics, SEO – search engine optimization, economics of selling platforms, supply chain, logistics, sourcing, the process of overseas acquisition, managing inventory, marketing, and more. My expertise is strongest in apparel, resale, and customized product marketing.

REFERENCES

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