Cirilo Jesus Aday

**** **** ** *****, *******, FL 33012

Cellular: 305-***-****

Career Summary

A highly self-motivated individual with strong people and leadership skills as well as technical product and process expertise and who has a proven record of delivering exceptional customer service.

Professional Experience

Decimal Engineering

Shipping Administrator 2023-Current

Responsible for all shipping / receiving.

Maintain equipment inventory at 98% accuracy.

Use UPS / FedEx and freight carriers to ship equipment, as needed, to meet customer requirements.

Ensure all customer shipping requirements were complied with, across all internal departments and via correct carrier and account number.

Sycomp

Logistics Warehouse Specialist / Laptop Lead US 2021-2023

Responsible to receive, stock and prepare Meta shipments.

Maintain equipment tracking of all receiving and shipping of hardware for Meta.

Conduct monthly inventory of all equipment against clients as assigned.

Use Oracle for finance and SalesForce to update customers.

Provide technical personal with equipment needed against request so they can load, Config and QA check before shipping to customer.

Us FedEx to ship all laptops and provide return labels along with instructions when needed in the US. Customers I worked with were Five9, Workato and Sentinel One.

Entrust

Logistics Administrator 2012 - 2021

Responsible for all shipping and logistic processes throughout the fulfillment of customer purchase orders.

Maintain asset tracking of all receiving and shipping of hardware and software inventory.

Conduct quarterly inventory of all assets.

Enter repair and replacement orders in order entry system and process credits as required.

Interact with freight forwarders to clear shipment issues through customs.

Coordinate with Product Support to conduct quality assurance testing as required.

Nuance (Equitrac)

Jr. Accountant 2009 -2012

Responsible for processing sales orders for major account customers within 24 hours to ensure prompt delivery of equipment.

Validate accuracy of sales orders in accordance with customer master agreements.

Process maintenance contracts for new equipment installs after customer acceptance authorization is received.

Support internal and external customers throughout the life cycle of sales orders and maintenance contracts.

Black Box

Sr. Service Specialist 2006 - 2009

Responsible for managing large accounts, equipment procurement and installation for AT&T, Cable & Wireless, Countrywide Home Loans, CableOne and Broadwing.

Communicate with Customer as well as Sales, Sales Administration, Engineering, Purchasing, Marketing and Manufacturing personnel all related order and installation information.

General product knowledge on Cisco, Nortel, Alcatel, Visual, Kentrox, and Tasman.

Frequently provide process improvement ideas that help develop and streamline policies and procedures as well as reduce cost.

Always maintaining the highest level of quality standards working with ISO requirements.

NextiraOne

Sr. Sales Administrator 1994 – 2006

Support district sales managers and customers in scheduling, coordinating product availability and recommending alternative equipment solutions for the entire Eastern region.

Process an average of 180 orders monthly with a 99% order accuracy and completeness.

Implement and execute Sales Forecast requirements.

Always maintain the highest level of quality standards within the guidelines of the ISO 9000 Quality Certification Program.

Racal- Datacom, Inc.

Sales Administrator /Project Planner 1991 – 1994

Support three regional areas; New England, NY State, Government.

Process an average of 130 orders monthly with minimal error ratio and managing the budget for materials, labor, and coordination across departmental lines as required for assembly, testing and shipment of integrated systems within specified timeframes.

Overall responsibility to ensure system design, build, testing, commissions, and installation according to requirements and schedule as agreed upon at project inception.

Maintain current Customer Profile Records and achieve superior customer satisfaction by ensuring smooth order process and timely product delivery.

Focal point for customer problems, maintaining communications with regional sales representatives and field service engineers.

Education

SAP Order Processing, SIMS Warehouse Management & Oracle 11I Order Processing System

Effective Customer Service & Communication Skills for Managers

PC based applications such as Word, Excel, Outlook, etc.

Personal development courses such as problem solving, stress and time management, team building, etc.

References

Available upon request.

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