Jocelyn tellez

A strong desire to strive for more opportunities.

**** * **** ** *** Bernardino ca 92411 714-***-**** ad3hbj@r.postjobfree.com WORK EXPERIENCE

baby trend — Customer service representative

U-ace — Csr/ data entry

Sanven corporation — Customer service representative Burlington — Clerical/ Csr

Data entry — Data Entry / Customer Service

03/2023 to 08/2023, Fontana ca

My duties were to intake calls and nd a solution for their issues with the baby trend item For example: replacement, refund or credit exchange are our offers. Set up appointments and reminders daily.

Placed orders online via phone.

Took down voicemails daily.

I used everyday Microsoft word, word dock. Solitons we’re a priority. 11- 2022 to 03- 2023, Fontana ca

Job duties: respond via email to customers

Entered data information about the order.

Approve or deny any return orders via email

01/2022 to 09/2022, Rancho Cucamonga

My role was to intake calls and or answer emails with issues and provide a solution. I received photos via computer from the clients showing the issue. I sent out multiple emails daily. (+50)

I had my set of customers with issues that I had to take care of as it got resolved. I used Microsoft excel, microsoft word and google sheets daily. 08/2020 to 010/2021, Redlands

Duties were to take online orders and help with any questions the customer had via phone. Took down voicemails and set up appointments daily. EDUCATION

Katella high school

11/2020 to 12/2020, Rialto ca

My duty was to check emails daily.

Respond to customers via email about orders/ issues on orders. Entered customer information and placed order via phone. 02/2010 to 04/2013