Oscar MENDOZA

Brea, CA ***** C: 323-***-**** E: ad3hbf@r.postjobfree.com

STATEMENT OF QUALIFICATIONS

Talented leader offering over 15 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service oriented with good multitasking, safety management and decision making skills. Restaurant manager with expertise in general operations management, university dining food service management, banquet service events, catering, bar services, recruitment and vendor negotiations. Dedicated, hard-working restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Fully bilingual/bicultural English/Spanish.

Work Experience and Education

04/23 to Present Super Mex Belmont Shore, CA Title: General Manager

• Managed store cash intake with high accuracy and prepared daily bank deposits

• Motivate management and lead team members to work together to achieve targets

• Complete daily inventory and management paperwork

• Apply knowledge of coverage needs and individual employee strengths to produce successful team schedules

• Develop and train shift managers completes performance appraisals based on goals, and objectives for employees

• Managed and mentored staff to carry out operational directives and high productivity and accuracy.

• Build and maintained loyal, long-term customer relationships through effective management

• Mentor FOH personnel on company policies and customer service techniques

• Counsel and discipline staff to address issues promptly and provide constructive feedback

• Coach team members on food safety and sanitation processes, customer service, and upselling techniques to drive revenue

09/2021 to 03/23 Mr. D’s Diner & Bakery Placentia, CA Job Title: General Manager Annual Sales Volume: $2.0 MM

• Training and developing Crew Members, Supervisors and Cooks

• Interacts with management within the department and develops solid working relationships with them

• Disciplines and develops all supervisors, dining room staff, kitchen staff, bartenders and Hosts

• Appraising employee work performance to ensure that they perform at optimal levels

• Participates in training and development programs to improve personal or departmental standards liaising with the Training Staff

• Prepare a variety of checklists and records; timesheets, daily staffing reports, inventories, cash reports, etc

• Created delicious breads, pastries and cakes for the enjoyment of customers

• Voted Best OC Local Burger in town award 2021

• Heavy involvement in community to locate new clients. Chamber of commerce member. 05/2019 – 09/2021 AGW Grasslands Brazilian BBQ/AGW Huckleberry’s Anaheim, CA Job Title: Kitchen Manager/General Manager

Annual Sales Volume: $600 K

Team size: 25

• Training and developing Crew Members, Assistant Manager and Manager Trainee

• Interacts with management of other department within areas of responsibility and develops solid working relationships with them

• Developed menus, pricing and special food offerings to increase revenue and customer satisfaction

• Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering

• Responsible for purchasing, receiving, and managing food production activities

• Disciplines and develops all Managers, Supervisors, dining room staff, and kitchen staff

• Appraising employee work performance to ensure that they perform at optimal levels

• Participates in training and development programs to improve personal or departmental standards 09/2012 – 05/2017 Daphne’s California Greek Tustin, CA Job Title: General Manager Annual Sales Volume : $1.5 MM

Team Size: 10-15

• Outlined site policies and optimal work and safety procedures

• Interviewed, hired, and trained new staff

• Maintained operational efficiency with proactive oversight and corrections

• Solicited information from administrative staff and other department managers to make informed decisions regarding operational changes

Education/Certification:

6/2005 – 07/2012 SRC/Monterey Hill Steakhouse Monterey Park, CA Job Title: Banquet Manager Annual Sales Volume: $4.5 MM

Associate’s Degree Santa Monica Community College Santa Monica, CA