Jonisha Fair

**** ****** ***** ***** ********, Texas 75181

214-***-**** ad3har@r.postjobfree.com

Spectra Force Technologies - RM/SI Customer Service Representative November 2022 - February 2023

* Front and Back Office support

* Incoming/Outgoing calls daily

* Communicate on the AWS phone system

* Assist claimants with their Unemployment Insurance claims

* Verify claimant UI payments, documents, fraudulent issues

* Set up escalated interviews with upper management to resolve claim issues BCForward - RM/SI Customer Service Advocate February 2021 - September 2022

* Front and Back Office support

* Incoming/Outgoing calls daily

* Communicate on the AWS phone system

* Assist claimants with their Unemployment Insurance claims

* Verify claimant UI payments, documents, fraudulent issues

* Set up escalated interviews with upper management to resolve claim issues Dialog Direct Customer Service Advocate

October 2017 - February 2018

* Worked in Annuity Department

* Communicated with caller on the Finesse Phone System

* 50+ Incoming/Outgoing Calls daily

* Worked on a PC to perform work duties

* Created policy holder transaction requests

* Revised and sent transaction forms to the processing department. Manpower - J.P. Morgan Chase Bank File Assembler/Doc Processor January 2017 - April 2017

* Back office support work for Immigrants

* Organized a Bin full of different client accounts

* Printed out different labels to place them documents

* Operated a PC to open, input info, and complete each file electronically also Texas Prime Healthcare Patient Attendant

September 2016 - January 2017

* Cleaned up the patients residence

* Cooked and Prepared Meals

* Washed, cleaned, and groomed the client daily

McDonalds Cashier Associate

September 2013 - February 2014

* Worked multiples lanes in the drive thru

* Operated and took customer orders on a register

* Handled cash, checks, credit/debit cards

* Cleaned employee break room

AT&T Internet Service U-Verse Dispatcher November 2008 - March 2010

* Communicated with clients, management, technicians, co-workers with Cisco Phone System

* Dealt with 200+ Incoming/Outgoing calls daily

* Created Installation/Repair tickets for current and future clients

* Assigned field technicians with jobs to perform in certain areas they were working in. Parkland Hospital Cashier Clerk 1 Patient Finance Dpt. October 2007 - November 2008

* Dealt with cash, checks, and credit/debit cards

* Cashier in the inpatient/outpatient pharmacy

* Approved or disapproved patients prescription sheet according to the medical insurance status

*Parking attendant when assigned

EDUCATION:

Grand Canyon University-Online

January 2021 - October 2021

Strayer University Cedar Hill, TX

19 College Credits

Texas Southern University Houston, TX August 2003 - December 2006 66 College Credits

Skyline High School Dallas, TX

August 1999 - May 2003 High School Diploma

SKILLS:

Call Center, 40 WPM, Reconciliation, Insurance Claims, Annuity Policies, Great Customer Service Communication, Multiple Phone Line Operator, Call Center Inbound/Outbound Call, Microsoft Word, Excel, PowerPoint

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