Brett John Sobkowich

*** **** **** ******, ******. Massachusetts 01571

ad3ham@r.postjobfree.com

Cell: 774-***-****

Summary:

A dynamic, personable, financial services / business administration and service delivery professional possessing a diverse background in companies ranging from a Fortune 500 (State Street Bank) multinational financial firm within several lines of business, broker dealer, custody, trust, wealth management and transfer agency operations management to a nationally recognized financial holding, insurance and investment corporation founded in 1852 (Allmerica / Hanover). Strengths include, superior leadership and communication skills, solving the most complex issues cost effectively and efficiently while establishing trusting, long-term business relationships easily.

Areas of Expertise

Superior Customer Service Delivery

Operations Management

Global Accounting

Turn-Key Back Office Operations

Customer Satisfaction Enhancement

Front-Line Team Management

Project Management

Wealth Management

Banking

Trust / Custody Management

HRIS Implementation Programs

Recruiting / Training

Professional Experience:

Professional Chauffeur

Able Limousine 2013-2017

Hopkinton Ma

Premium Transportation Professional Executive Chauffeur:

CORPORATE SERVICES:

Including:

Luxury executive airport and business to business transportation.

BUSINESS:

Corporate Travels

Executive account management.

LEISURE AND LIFE EVENTS SERVICES:

Wedding

Bachelorette

Bachelor Parties

Sports Events

Group Events

Family Trips

Funerals

Professional Transportation Incorporated – United Companies

Worcester, Ma

10/2012 7/2013

MA Regional Manager – CSX PTI Boston, Framingham, Worcester and Springfield

Professional Transportation, Inc. (PTI) Regional Manager is responsible for the operating performance of the individual PTI Region assigned to them. As RM my goal to achieve both individual and Company goals and objectives while exceeding the customer’s needs for safe and reliable CSX Rail Road crew transportation needs

Responsible for the complete operation of region, All HR functions required

Recruiting, selecting, and retaining a qualified workforce

Properly training and educating all employees

Coordinating the activities of regions resources. Advanced staff scheduling, coordinating with national dispatch.

Monitoring and evaluating the performance of my drivers

Monitoring and making sure regular maintenance is done on all regional equipment.

Maintaining a healthy employer/employee relationship

Maintaining the lines of communication between PTI and CSX

Monitoring daily communication and coordination with region and dispatch management team

Promoting and practicing safety awareness

Insuring that policies and procedures set forth by the company are followed

Representing the company in a superior professional manner at all times

BNY Mellon Financial Services

Formerly:

PNC GIS, Global Investment Servicing — Westbourgh, MA

08/1998 1/2011

Unit Supervisor - Broker Dealer Support - (BDS), 2007-2012

Team Representative, Broker Dealer Support - (BDS)

1998-2007

The BDS team at BNY Mellon Financial Services is responsible for the daily function of relationship management within a Transfer Agency Setting managing the delivery of industry leading customer services and operational objectives including the daily over-sight and post settlement trading reconciliations for a vast network of mutual fund “wire-houses” examples include Merrill Lynch, Charles Schwab, Morgan Stanley, Edward Jones, Wells Fargo.

Daily management of 8-12 BDS representatives delivering complete transfer agency operational support services via a managed inbound VRU call center dynamic setting. Implementing new HRIS, monitoring for management teams functional training and roll-out to achieve appropriate bandwidth for a dynamic manger interface.

Analysis and report generation of multiple team work-flow objectives.

Providing front-line supervision, support and staff coaching to ensure a cohesive, dynamic and multiple mode delivery of back office operations including fund accounting, control, main-frame management and on-line reporting and post trade settlement and reconciliation. Setting metrics for individual and team goals, coaching and supporting team for quality service initiatives, goals and metrics required for performance reviews and evaluations.

Production and delivery of corporate performance evaluations, mentoring and career path mapping.

State Street Corporation, Wealth Management Svcs — Quincy, MA

1. Production Analyst – Fee Processing Unit – Private Client Trust – Atlantic Trust Pell Rudman

2. Production Analyst – Fee Processing Unit – Private Client Trust – Capital Guardian

Responsibilities include implementation of all operational management from UAT through conversion into production of all fee processing unit contractual requirements associated with new client relationship management. Generated in-depth analysis of all projected fees and complete validation of proprietary accounting platform utilized. Analysis, testing and client relations through conversion process have been successful in realizing a net income for WMS of $10 million annually.

Performed valuations, reviewed forecasts and analyzed impact of fees to optimize client’s revenue stream.

Assisted in design of daily work-flow and training of new team members and established business processes and standardized new production work-flows for the FPU and client relationship.

Assisted in development of new procedures for FPU that included processing of income and distribution of revenue.

Setup and daily maintenance of all Fee Events / Formulas and schedules on the proprietary accounting platform Global Plus. Further analysis of all revenue movement via wiring movement to proper DDA.

Setup, implementation, validation and maintenance of all new account setup work-flows, fee events / formulas and fee scheduling on proprietary accounting platform, Global Plus.

Allmerica Financial Services / Hanover Insurance — Worcester, MA

Annuities, Broker Dealer Internal Wholesaler

Responsibilities included the building of relations for an external wholesaler in the Southern CA region.

Providing all sales and financial product education and literature also continuing relationship management.

Setting appointments, sales seminars and trade shows for retail financial firms, ensuring that the external sales manager is prepared and on time for all commitments. This position was eliminated due to a corporate shift from financial service product manufacturing to a strictly Property and Casualty line of business.

PFPC Financial Services (1998 – 2005) - Westbourgh, MA

Senior Call Center Supervisor:

Inbound / Outbound call center operation for 80 + Mutual Fund companies worldwide.

Managing a team of up to 18 call-center reps fielding all aspects of our client base including performance, valuation, tax reporting and compliance, trading, retail broker dealer relationship management, education, retirement product management (401k 403b all IRA products etc.)

In this vast call-center operation I was responsible for all Quality Assurance, call monitoring, call center customer relation coaching, managing multiple inbound call queue to achieve 80/20 goals. ( 80% of calls answered within 20 seconds). Managing all facets of proprietary IT training, reporting and database management.

Caterers Warehouse / Progressive Enterprises - Oxford, MA 03/95 to 03/98

National Sales Manager:

Responsibilities included:

Managing all sales and customer relations focused within the foodservice / awards and recognition / catering and party rental industry. Attending national tradeshows for growth and branding within our key markets. Building long lasting relationship with all vital purchasing channels to ensure solid AR and consistent sales volume. Focusing daily on our key account base while managing shipping, receiving, purchasing and inbound sales force. Reported to and supervised directly by the president of the organization.

Education:

Associates Degree - Business Admin

Broward County Community College, Fort Lauderdale FL.

1994

NASD Series

LIC: Series 6, 63 Expired (2006)

References:

As Required and Requested.

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