DAJAH

YOUNG

ad3hal@r.postjobfree.com

716-***-****

Murfreesboro, TN 37130

Bold Profile

Dedicated Hospitality/ Customer care support agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. PROFESSIONAL SUMMARY

The Select Inn - Front Desk Receptionist

Murfreesboro, TN • 08/2021 - Current

The Curtiss Hotel - Front Desk Receptionist

Buffalo, NY • 05/2018 - 04/2020

TLK Group - Call Center Representative

Nashville, TN • 02/2015 - 04/2018

WORK HISTORY

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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• Scheduled, coordinated and confirmed appointments and meetings. Resolved customer issues quickly and notified supervisor immediately when problems escalated.

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Answered multi-line phone system and transferred callers to appropriate department or staff member.

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• Collected room deposits, fees, and payments.

Completed data entry and filing to keep records updated for easy retrieval.

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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

•

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

•

• Scheduled, coordinated and confirmed appointments and meetings. Resolved customer issues quickly and notified supervisor immediately when problems escalated.

•

Answered multi-line phone system and transferred callers to appropriate department or staff member.

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• Responded to customer calls and emails to answer questions about SKILLS

• File Management

• Departmental Support

• Administrative Support

• Front Office Management

• Supply Management

• Cash Handling

• Spreadsheet Tracking

• Guest Relations

• Call Routing

• Correspondence Drafting

• Office Administration

• File Organization

• Project Management

• Mail Sorting

• Inventory Control

• Customer Service

• Clerical Support

• Travel Coordination

• Scheduling Appointments

Skilled in [microsoft office,

power point ]

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• Hospitality Best Practices

• Conflict Management

• Multi-Line Telephone Systems

• Effective Planning

• Administrative Skills

• Researching Skills

• Telephone Etiquette

The Service Collaborative Wyn

EDUCATION

Buffalo, NY • 01/2020

GED

CERTIFICATIONS

Certified hospitality associate,

american hotel lodging society -

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products and services.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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Placed outbound customer service or customer satisfaction calls to follow up on issues.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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• Processed debit and credit card and electronic check payments. Attended telephone skills and program information training sessions to boost aptitude.

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Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

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