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Customer Service Social Media

Location:
Colorado Springs, CO
Posted:
February 08, 2024

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Resume:

REBECKAH WALSH

ad3hai@r.postjobfree.com 808-***-**** Colorado Springs 80918

Summary

Top performing, goal-focused and results-oriented Management Professional with extensive cross-industry experience, and a record of success in staff and management training, as well as sales, marketing and networking. An exceptional communicator, capable of building, mentoring, and leading cross-functional teams to perform at the highest level, cultivating productive relationships with clients and business partners, and collaborating effectively across all organizational levels. Dedicated to elevating standards regarding customer service initiatives, and inspiring staff to overcome challenges and meet or exceed organizational goals. Passionate about working with animals and people, and dedicated to ongoing professional development. Skills

Experience

Stay at Home Mother Family Members - Kahului, HI 11/2020 - 01/2024

• Offered positive reinforcement and taught life skills regarding chores, pre education and cooking techniques.

• Resolved individual issues and neighborly complaints with excellent interpersonal skills.

• Responded to neighbors needs and coordinated with contractors to perform necessary repairs on property.

• Submitted needed repairs to landlord or contractors for quick turnaround.

• Assessed Finances, budgeting and adjusted to realign with targets.

• Assisted in defining roles for members of household, creating environment of personal responsibility for words and behavior

• Conducted required fire drills and emergency preparedness drills.

• Chaperoned other group trips and social functions with other parents and neighbors. Including Volunteering with local organizations.

• Counseled former employees in handling family, financial and educational problems.

• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

• Administered, coordinated or recommended disciplinary and corrective actions. STORE MANAGER VANS - Kahului, HI 01/2017 - 01/2020

• Delivered excellent customer service and staff support services to a wide range of people

• Including recruiting, hiring and training

• Oversaw all store operations and assisted with the Hawaii Market, including scheduling, conference calls and management development

• Inventory prevention and control

• Implement new out reach programs in the community

• Strive and drive a budget, labor, sales and KPI goals. EXTERNAL RELATIONS MANAGER/DONOR PROCUREMENT MANAGER HABITAT FOR HUMANITY HONOLULU and WAILUKU - HAWAII 01/2015 - 01/2017

• Strategic Planning & Management

• Sales & Marketing & Networking

• Revenue & Profit Growth

• Staff Training & Leadership

• Office Administration

• Project Management

• Relationship Building

• Veterinary Services

• Problem & Conflict Resolution

• Public Speaking

• Troubleshooting

• Interpersonal Communication

• Social Perceptiveness

• Calm Under Pressure

• Provided direct leadership in operational management of operations of Honolulu ReStore, maintaining full responsibility for staff hiring, training, scheduling, and supervising

• Facilitated marketing efforts and awareness of events, sales, projects and volunteer opportunities through engaging website updates and social media postings

• Developed and improved volunteer program, and successfully guided affiliate AmeriCorps program. VOLUNTEER/INDEPENDENT CONTRACT VETERINARY NURSE Multiple Locations, HI 01/2012 - 01/2016

• Provided exceptional medical care to a wide range of animals, and supported doctors in the handling and examination of animals, as well as surgical monitoring

• Performed numerous duties regarding daily care, anesthesia, surgery tech, medication administration, emergency care, grooming, charting and documentation, cleaning and sterilization, account management and inventory control.

LICENSED MASSAGE THERAPIST/SPA MANAGER MASSAGE MAUI - Maui, HI 01/2010 - 01/2014

• Performed expert bodywork, and massage therapy, while overseeing operational management of spa, including front desk reception, accounting and sales processes, staff leadership, and client scheduling

• Ensured delivery of the highest level of customer service, and developed key marketing and social media initiatives to increase business.

MANAGER/AREA MANAGER ZUMIEZ 01/2002 - 01/2009

• Oversaw and directed daily operations, and provided direct leadership regarding sales, customer services, marketing, and merchandizing initiatives

• Performed numerous accounting and Human Resources duties, including payroll, as well as recruiting, hiring and training staff to meet and exceed expectations.

Education and Training

HEALTHCARE TRAINING & CAREER CONSULTANTS, INC. Wailuku, HI 01/2012 Certified Nursing Assistant

MAUI SCHOOL OF THERAPEUTIC MASSAGE Makawao, HI 01/2010 Massage Therapy

UNITEC Auckland, New Zealand 01/2003

Diploma: Veterinary Nursing

Certifications

• Snowboard Level 2 CASI, 2002-01-01

• Management Trainer, 2005-01-01

• Licensed Massage Therapist, 2010-06-01



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