Katrina Roux

**** ***** **. 847-***-****

Des Plaines, IL 60016 ad3h9l@r.postjobfree.com

Professional Experience

Reliable worker with the ability to quickly learn and adapt to new concepts and skills. Extensive experience in customer service and cash handling. Excellent verbal and written communication. Reputation as a team player with a passion for helping others. Background includes over 10 years of customer service and sales experience. Highlights of Qualifications

Focused Fast Learner Dedicated High Integrity Structured Results Driven Team Builder Efficient Goal Oriented Competitive Problem Solver Organized High Energy Adaptable Adept Communicator Relevant Work experience

Stericycle Bannockburn, IL

Remote-Inside Sales Development Representative 2022-2023

-Consistently ranking in the top 2 amongst my peers

-Attending and participating in weekly teams meetings

-Act as liaison between Customer and Stericycle to save potentially lost revenue before being sent to collections

-Contacting customers reminding them of their past due balance and attempting to collect on their debt

-Maintaining files, documentation, and following up on emails from both internal employees and customers

-Creating cases for other departments to update, right-size, escalate and/or assist customers to make adjustments as needed

-Effectively navigate and utilize SAP, Salesforce, Steriworks, Teams, Outlook, Excel

-Efficiently skip trace to find updated customer information D62 Algonquin Middle School Des Plaines, IL

Special Ed Paraeducator 2021-2022

International Home and Housewares Show Rosemont, IL Remote-Call Center Representative 2015-2020

-Utilize Excel Spreadsheet provided to me from the Customer Service Manager, call potentially interested businesses to attend the upcoming Trade Show event held at McCormick Place.

-Make over 200 calls a week to businesses worldwide.

-Send the Customer Service Manager a weekly updated spreadsheet.

-Hand write upwards of over 1000 thank you notes, address, label, and mail envelopes to the potentially interested businesses each year.

Mother’s Day Out Des Plaines, IL

Teacher Helper 2015-2018

S 37 Management Mount Prospect, IL

Senior Customer Service Representative 2011-2013

-Verify and maintain the documented leases are current, accurate and complete

-Collaborate with the office team to ensure leases are completed and turned in, in a timely manner

-Ensure communication between Leasing Agent and Lessee is clear and interjecting where needed

-Returning calls from tenants and following up

- Working directly with the tenants, post move in, resolving any issues the tenant might have with the unit

- Working directly with irate tenants and diffusing issues to maintain a cordial apartment community

- Sending out violations to tenants as needed, upwards of 100 per month

- Working directly with the Property Manager assessing any inefficiencies

- Organizing monthly incentives for Leasing Agents if leases turned in were 100% accurate

- Ordering office supplies monthly and keeping inventory

- Orchestrating monthly luncheons for 30+ employees

- Successfully completed converting the office from paper to paperless BMO Harris Bank NA Northbrook, IL (BMO Harris acquired AMCORE) Senior Service Representative 2010-2011

-Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act

-Train and coach service team to ensure staff possesses necessary skills to process transactions and how to cross sell products

-Collaborate with Service Manager on strategizing how to bring in more business

-Maintain and monitor daily schedules/assignments, vacations, audits, and other operational functions

-Handling large volumes of cash, ensuring drawers are balanced, and resolving any differences

-Ranked as #2 in peer group for the last quarter and ranked #3 for the previous quarter, consistently exceeding goals AMCORE Bank NA Mount Prospect, IL

Universal Banker 2007-2010

-Promoted from Bank Service Representative to Universal Banker position.

-Provide transactional support to the service area, including dual control functionality.

-Open deposit accounts including all types of personal and business accounts.

-Analyze customers with mortgage applications, quote mortgage rates and follow-up as necessary to acquire mortgage sales.

-Assist customers with requests, complaints, research and follow-up on details to resolve matters to customer satisfaction.

-Out-bound calling as well as face to face interactions to generate referrals. Salon Elite and Spa Palatine, IL

Assistant Manager/Stylist 2005-2010

-Greet and assist customers providing beauty services such as cutting, coloring, styling, and selling products.

-Reception front desk, schedule appointments, and run end of day.

-Completing daily operational functions.

January 2004-October 2007, Central Community Center, Mount Prospect, IL Center Director

-Managing between 3-6 employees.

-Registering patrons for activities and plan/organize parties.

-Follow safety procedures.

Education

Roosevelt University Schaumburg, IL 2008

-Studied Business Management

Empire Beauty School Palatine, IL 2007

Licensed Cosmetologist

-Hold multiple certifications

-Had extensive training in Sales, Communication, and Advertising Harper College Palatine, IL

Associates in Liberal Arts 2004-2006

-Certified Phlebotomist

-Pre-Nursing general studies completed with strength in Medical Terminology Languages

-Fluent in Polish

Technical Skills

-Microsoft Office (Word, Excel, Powerpoint) -Steriworks

-Outlook -Teams

-Salesforce -SAP

References

Michelle Rivera 773-***-****

Jamie Scott 847-***-****

Samantha Dean 847-***-****

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