Susan M. Shipman

Tampa FL *****

Phone: 904-***-**** Email: ad3h8h@r.postjobfree.com

Unique Points and Key Skills

I am a valuable administrative professional for over 15 years with experience in Customer Support, Business Communications, Office Operations, Front Desk Receptionist and New Hire On-boarding

Employment Experience

Legal Administrative Assistant-Vinson Law March 2023 - May 2023

● Fielded up to 20 inbound calls from clients,medical facilities and attorneys

● Received/scanned/sent documents through data entry(Clio, Telegram)

● Fulfilled records requests, filed documents, mailed records and received mail/packages. Administrative Assistant/Receptionist- Gasco Affiliates July 2019 - November 2022

● Responded daily to emails (through SAP and ZENDESK) tracking and answering basic questions

● Dispatched Grainger Invoicing, copied/pasted/printed out Grainger packing slips and attached to CS orders

● Scanned/collated/stapled Gasco/Airgas orders to organize orders for filing.

● Answered up to 50 calls daily, answering basic questions, transferring calls to sales managers, CS and plant managers. Field Operations Support Associate-Sylvan Abbey Funeral Home March 2019 - July 2019

● Drafted correspondence and other formal documents

● Planned and scheduled appointments and events,

● Developed and implemented an organized filing system

● Answered inbound calls, greeted and assisted on-site guests, opened/closed office and facility, and set up phones to the answering service

Office Manager- Residential Acoustics March 2018 - December 2018

● Maintained Residential Sales of $30K per month through phone and online ordering

● Commercial client invoicing, company banking/deposits,

● Conducted customer review outreach and recorded monthly office meeting minutes

● Assisted new employee on-boarding/benefit enrollment Reception/ Office Manager- Erus Energy July 2017 - March 2018

● Telephone Reception, received mail/packages, and bank deposits

● Provided sales packet support for sales team

● Conducted employee on-boarding, general office management /housekeeping and prep classroom for training Administrative Assistant in a 24/7 Urgent Care Facility April 2016 – April 2017

● Office tasks included banking/check deposits, routing all incoming calls, mail correspondence, office filing via computer systems and manual filing systems.

● Courier of large monetary deposits, controlled medications, and documents. Concierge- Brookdale Cypress Village Senior Community January 2012 - April 2016

● (High) Level Two security clearance for administrative support tasks for residents, guests, and visitors.

● Assisted office marketing sales team by performing Information gathering, computer input and general office management. Susan Shipman page 1

Education

Eastern Michigan University -Ypsilanti, MI -BA in Art Education (K-12) Volunteer and Community Work

SunFest Art and Jazz Festival June 1984 - May 1994 Juried Art Committee- Volunteer Chairperson-Year round; Managed, enrolled, scheduled, trained volunteers for 4-day Festival Children’s Juried Art Show Chairperson: Created and managed secondary show for Palm Beach County Students(K-12) Holiday Project of Palm Beach County January 1984 - December 1995 Chairperson of Palm Beach County-Non-Profit:year round volunteer visits to 5000 residents in nursing homes on holiday. Networked with other community groups, sponsors

Community Events: Several fundraising events with Holiday Project Day observed by our County Commissioners. American Heart Association September 2012 - present Participated in Wear Red Day and the annual Heart Walk Meals on Wheels of Tampa May 2023 - present

Volunteered assisting with the deliveries of hot meals to homebound seniors in the Tampa area. Susan Shipman- page 2

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