Douglas M. Smith

*** ******* ****, ******** ** **229-7006 803-***-**** ad3h8d@r.postjobfree.com

Objective

To secure a position in the financial services industry commensurate with my skills, training, and education – one that leverages my demonstrated organizational, customer service, communication, and sales skills.

Summary

30-year veteran mortgage banker. Motivated, personable business professional with a proven track record of business development, client engagement and exemplary customer service. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to high-volume, high-level executive and operational dialogue. Flexible and versatile – able to remain poised, professional and competent under pressure, with an engaged and demonstrated ability to appreciate and transcend cultural differences. Proven team building, conflict resolution and problem-solving skills.

Professional Experience

ACCOUNT EXECUTIVE (NORCOM/TPO GO, FEBUARY 2023 – NOVEMBER 2023)

Offered third-party (wholesale) products and services to mortgage brokers in SC and NC

CLIENT MANAGER (CALIBER HOME LOANS/NEWREZ, JUNE 2013 – NOVEMBER 2022)

Worked directly with mortgage bankers and post-closers in a customer-facing role

Facilitated whole loan purchases in a correspondent lending environment

Provided guidance and training on correspondent lending programs, protocols, guidelines and best practices to clients

SALES MANAGER (FREEDOM MORTGAGE CORP., NOVEMBER 2009 - APRIL 2013)

In a rapidly changing wholesale, correspondent and retail environment, tasked with developing and expanding Freedom’s three-tiered loan purchase program in the Southeast.

REGIONAL ACCOUNT MANAGER (TAYLOR, BEAN & WHITAKER MORTGAGE CORP., JULY 2006-AUGUST 2009)

Prospected, initiated, maintained, developed and expanded correspondent lending relationships with mortgage banking entities in a two-state territory (NJ & PA).

Designed and delivered sales presentations on new products and delivery platforms to clients.

Counseled correspondents on loan product profiles with specific regard to production, profitability and risk management.

Delivered customer service to every tier of the target firm, from executive level to operational and loan-level service personnel.

In a 36-month span, expanded territory footprint to include 60 active lenders and >$40MM/month in production.

CORRESPONDENT LENDING LIAISON (WASHINGTON MUTUAL BANK, NA., CORRESPONDENT LENDING DIVISION, OCTOBER 2001-JULY 2006)

In an inside sales support capacity, provided impeccable customer service.

Responsible for client advocacy and relationship management.

Interfaced with mortgage bankers at every level of operation, with a concentration of maintaining and developing daily best practices for loan delivery and funding.

CAPITAL MARKETS ASSOCIATE (FLEET MORTGAGE CORP., MAY 1992-OCTOBER 2001)

Managed a staff of four associates on the Assignment of Trade/Mandatory/Lock Desk with volumes of up to $500 MM per month.

Engineered and compiled the company’s live-pricing engine, subsequently increasing mandatory purchase production by 1000%.

Interfaced with clients in a capital markets capacity, purchasing mortgage loans and resolving lock commitment issues and compiled and audited daily rate sheets for retail, correspondent, and wholesale delivery channels.

REFERENCES AVAILABLE UPON REQUEST