Customer Service Representative

Tremisha Terry

Manchester, GA ***** • 706-***-**** • *************@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Skills

Stocking and Replenishing

Wrapping and Boxing

Performing Needs Assessments

Customer Service and Assistance

Sales and Promotions

Work Task Prioritization

Credit and Debt Card Processing

Work History

Customer Service Cashier, 03/2023 to Current

Education Staffing & Management Solution – Manchester, GA Streamlined checkout process for faster service and improved customer experience. Maintained clean and organized workspace, promoted welcoming environment for customers. Assisted in training new employees, ensuring knowledge about company policies and procedures.

Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Collaborated with team members to ensure smooth operations during peak hours. Customer Service Representative, 10/2021 to 02/2022 Kochs Food – Pine Mountain, GA

Collaborated with team members to develop best practices for consistent customer service delivery.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Contributed to sales growth by upselling products and services based on individual customer requirements.

Increased sales by 10%.

Customer Service Representative, 10/2021 to 01/2022 Piggly Wiggly Supermarket – Manchester, GA

Collaborated with team members to develop best practices for consistent customer service delivery.

Contributed to sales growth by upselling products and services based on individual customer requirements.

Fostered customer-centric culture within teams by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients. Handled customer inquiries and suggestions courteously and professionally. Education

High School Diploma: 06/2013

Mirus Secondary - Hesperia, CA

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