Customer Service Risk Management

Jose G. Loya

**********@******.*** ***** Andalusian SW 87121 505-***-****

Professional Summary- I desire to share my knowledge & skills with other people. It is important to deliver quality customer service to all stakeholders. My philosophy is to know and understand the business with the intent to exhibit behaviors that reflect a well-informed representative of the company. Business goals are achieved by hard work and dedication.

Skills

15+ year of management experience

Knowledge of construction best practices

Team management: staff development/motivator

High integrity & professionalism

Management Knowledge

Flexible

Construction knowledge

Risk management

Analytical

Problem-solving skills

Customer service oriented

Team player

Assertive

Open to feedback

Relationship development

Discover & seek new horizons and tread new paths

Professional Experience

Lowes- Pro Specialist August 2018-current

Excellent Customer focus/service oriented- ensure the customer is welcomed and attended as well as informed; means of communication: calls, email, web inquiries etc.

Adhere to company policy and procedures

Multitask- assist and complete various tasks

Prioritize workload- assess workload and address issues in a timely fashion

Follow ups with customers (all stakeholders)- attempt to achieve first time resolution

Coordinate & Acquire projects material- obtain construction materials per order

Compete and price match materials to local vendors

Team building & development- work with internal & external stakeholders to meet demand i.e. other departments, customers, businesses, local vendors, etc.

Problem solving- ability to identify potential and existing issues and align it with a viable solution (if product quantity is low, work with other stores to find stock)

Teamwork- assist various parties to find product and fill need

Reference customer orders to ensure accurate & timely fulfillment

Share business advantages with prospects

Assist customers with pre/post sale questions

Home Depot- Assistant Store Manager May 2005-April 2017

Excellent Customer focus/service oriented- ensure the customer is welcomed and attended

Facilitate projects- obtain national projects and apply at a local level

Coordinate sales programs –assisted in promotion of products through various activities

Overview inventory – track and record merchandise count, ensure data accuracy

Knowledgeable on best practices – attended various training seminars/programs

Plan, monitor and review associates’ work (21-175 associates)

Pin point and gauge sales trends-monitor sales and assess product needs/availability

Pair associates skill sets to department to create a synergistic environment

Develop standards and communicate to associates

Coach, train and teach associates with the goal to advance and promote

Establish trusting rapport with associates and other mangers

Delegate responsibilities to accomplish objectives

Recruit/ interview potential candidates-

Gauge and forecast scheduling needs- ensure store was adequately staffed

Safety Oriented- demonstrated safety awareness

Flexible with work availability

Ensure building and facilities were maintained

Wells Fargo- Business-Business Banker September 1997- May 2005

Establish new accounts, maintain existing accounts,

Attend to customers, review transactions,

Promote products

Train new employees

Present product information

Ensure financial accountable

Education:

Central New Mexico CC- Various classes

Rio Grande High School- High School Diploma

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