Delivery Driver and Customer Service specialist
Resume:
Jimmy Crane
Morrilton, AR *****
**********@*****.***
Hospitality, customer service and management pro.
Willing to relocate to: Conway, AR - Russellville, AR - Little Rock, AR Work Experience
Personal Shopper and Home Delivery
Instacart Shoppers - Morrilton, AR
March 2020 to Present
I shop and carefully select groceries and supplies for customers and their families using extreme attention to detail making sure I am delivering quality products. I hold a 5 star rating and am requested by many. Wireless Consultant
The Revenue Optimization Company - Morrilton, AR
April 2020 to July 2020
Wireless consultant working in retail sales for an Authorized retailer serving Verizon, AT&T and Sprint customers. Run credit applications, complete service and device financing contracts. Activate and setup new phones for customers.
Server
Sweet N Savory Cafe - Eureka Springs, AR
October 2014 to December 2019
Take, fill and deliver food orders for dine in and carry out customers and making sure they leave satisfied. General Manager
Local Flavor - Eureka Springs, AR
February 2017 to December 2018
I interviewed, hired and trained all new FOH employees. Maintained food/labor costs and other goals. Scheduling, Banking and Bookkeeping. Food and beverage ordering and inventory. Handled all large reservations. Hosting, bartender, food expo and making sure the guests had a pleasant dining experience are all things I did on a daily basis. General Manager
Pepe Tacos at Casa Colina - Eureka Springs, AR
January 2014 to January 2017
I was in charge of hiring and successfully training all Front of House staff. I also waited tables, hosted and tended bar while overseeing the dinning room and resolving any issues that may have arose.I managed restaurant and employees on a daily basis making sure operations ran smoothly. I made the schedule, ran payroll, and made daily deposits. Seasonal Job Head Server/Front of House Manager
Italian Gardens Cafe - Russellville, AR
March 2011 to February 2014
Carefully interviewed, selected, trained and supervised all front of house staff. Made the schedule, took reservations for events, and clearly communicated pertinent information to staff such as large reservations, menu changes and daily specials and inventoried alcohol. Waited tables while overseeing the dining room and resolving any issues that may have arose, making sure the customer had a pleasant experience.
Poultry Line Production Worker
Wayne Farms - Danville, AR
February 2010 to February 2011
Worked daily on a poultry production line while meeting or exceeding daily quota and maintaining set safety goals.
Assistant Manager
Brick Oven Pizza Company - Russellville, AR
November 2008 to February 2010
Carefully interviewed, selected, trained and supervised all restaurant staff. Made weekly schedules and did daily bank deposits. Calculated inventory, ordered appropriate food and restaurant supplies and checked in trucks. Ran smooth shifts while maintaining food and labor percentages daily. Shift Manager
Carhop - Russellville, AR
March 2007 to November 2008
Took, filled and delivered orders to customers.
Managed shifts while maintaining labor/food cost percentages. Assisted GM with food and beverage orders and truck check-ins. Assistant Manager
Plumerville Exxon - Plumerville, AR
July 2005 to March 2007
Hired and trained all staff.
Ordered and checked in grocery, supply, cigarette and food trucks. Made the schedule and did daily bank deposits.
Entered in product PLU/SKU and placed merchandise appropriately on the sales floor and shelves. I was over the restaurant inside the establishment as well, I created and cooked the daily lunch specials. Assistant Manager
Bonanza Steakhouse - Morrilton, AR
March 2002 to June 2005
Assisted GM with food and beverage orders, inventory and truck check ins. Cooked on the line as needed and delivered food to guests. Oversaw the hot, cold and bakery buffet bars. Created new recipes for items to go on the hot bar buffet. Made homemade blueberry mini muffins and delivered them hot and fresh to every table making sure they were enjoying their dining experience. Team Lead/Supervisor
ICT/Sykes - Morrilton, AR
July 1999 to October 2001
I was a team lead/supervisor on an inbound call center program for Advanta and Wells Fargo Home equity lines of credit and Wells Fargo home mortgage. I handled irate phone calls, performed QA assessments by listening in on phone calls of other reps. Maintained labor and ran daily reports to ensure our goals were met.
Education
High school diploma in Education
Morrilton High School - Morrilton, AR
August 1996 to May 1999
Skills
• Scheduling (10+ years)
• Inventory Control (10+ years)
• Training & Development (10+ years)
• Management (10+ years)
• Excel (5 years)
• Microsoft Office (10+ years)
• Banking (10+ years)
• Customer Service
• Organizational Skills
• POS
• Sales
• Server
• fast learner
• training
• Cooking
• MS Office
• Microsoft Excel
• Powerpoint
• Word
• Restaurant Experience (10+ years)
• Management Experience (10+ years)
• Microsoft Word
• Serving Experience
• Bartending
• Bookkeeping
• Merchandising
• Restaurant Management
• Assistant Manager Experience
• Supervising Experience
• Quality Assurance
• Payroll
• Catering
• Leadership
• English
• Hospitality
• Social media management
• Marketing
• Team management
• Store management
• Budgeting
• Microsoft Outlook
• Event Planning
• Pricing
• Culinary Experience
• Human Resources
• Recruiting
• Retail sales
• Driving
Certifications and Licenses
Driver's License
June 2020 to June 2028
Food Handler Certification
Additional Information
I have over 20 years experience in the customer service and hospitality industry. Of those 20 years, 18 of them were spent in a management role. I am a quick study and fast learner.
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