STEPHANIE ALEXANDER

Receptionist

202-***-**** • ad3h7j@r.postjobfree.com • Memphis, TN

Dedicated professional with vast experience in providing exceptional customer service, data entry, and scheduling. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Proficient in Microsoft Office Suite and various software programs. Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment. Experience

Receptionist

ALLEN MORGAN NURSING HOME, Memphis, TN

August 2021 - Present

• Greet all visitors to the nursing home, answering questions and guiding them to proper location Answer phones, take messages, and return phone calls.

• Organized transportation for patients needed to keep appointments at outside facilities.

• Designed documents regarding nursing home information for potential residents.

• Performed clerical duties such as copying, faxing, emailing.

• Sorted and organized incoming mail on a daily basis.

• Process paperwork and verified insurance coverage for new residents.

• Communicated resident information to family members, staff, physicians.

• Insurance verification, and inquiries.

• Trained new Nursing Home Receptionists in all aspects of the job.

• Updated contact lists regularly to maintain accuracy of information.

• Maintained various office or program records using secure filing system.

• Issued and checked visitor badges to maintain workplace security.

• Answered questions about organization and provided callers with address, directions, and other information.

• Maintained tidy, presentable reception area with necessary stationery and materials.

• Ordered front office supplies to maintain optimum inventory of stock.

• Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.

• Used sign-in sheets and other check-in procedures to track visitors on premises.

• Developed effective working relationships with clients to ensure satisfaction with services provided.

• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

• Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.

• Analyzed data to determine answers to questions from customers and members of public.

• Processed incoming mail and packages accurately and promptly.

• Maintained detailed and accurate records of visitor requests and of calls received.

• Interacted with management and colleagues to resolve important administrative matters.

• Maintained office equipment and reported malfunctions for servicing.

• Assisted with administrative tasks such as filing documents, copying materials.

• Provided typing, word processing, and clerical support and assisted with special projects.

• Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.

• Committed to delivering excellent customer service while working in a fast-paced environment. Merchandise Sales Associate

NORDSTROM RACK, Memphis, TN

September 2018 - August 2021

• Acquired knowledge of product lines to provide accurate information to customers.

• Performed opening and closing duties such as balancing register drawers and securing the premises.

• Utilized problem solving techniques when dealing with customer inquiries or complaints.

• Placed special orders, submitted online, orders, or contacted other stores to find desired items.

• Recognized opportunities for cross-selling additional products based on customer interests or needs.

• Built relationships with customers by providing excellent customer service.

• Computed sales prices, total purchases, and received and processed cash and credit payment.

• Greeted customers and ascertained what each customer wanted and needed.

• Maintained a friendly and professional demeanor at all times while on the sales floor.

• Gained experience in customer service, merchandise stocking and display, and cash handling.

• Trained new employees on company policies, procedures, and merchandise displays.

• Exchanged merchandise for customers and accepted returns.

• Communicated regularly with supervisors regarding department needs or issues arising from customer interaction.

• Recommended, select, and help locate and obtained merchandise based on customer needs and desires.

• Demonstrated ability to stay organized while working under pressure in a fast-paced environment. Payroll Assistant

BREWER DETECTIVE & SECURITY COMPANY, Memphis, TN

May 2016 - September 2018

• Verified accuracy of timesheets and other pay related documents prior to processing payroll.

• Resolved complex payroll discrepancies to maintain accuracy.

• Answered employee questions related to payroll to quickly resolve issues.

• Maintained employee records, including new hires, terminations, and changes in status according to payroll policies.

• Trained employees on organizations' timekeeping systems.

• Resolved discrepancies between time sheets and wages paid with employees and supervisors.

• Provided customer service to internal staff members regarding questions about their paychecks or benefits packages.

• Processed paperwork for new employees and entered employee information into payroll system.

• Generated and distributed paychecks to employees.

• Conducted verifications of employment.

• Maintained accurate records of employee timekeeping and attendance.

• Managed multiple projects simultaneously while meeting strict deadlines.

• Protected payroll operations by keeping employee and financial information confidential.

• Distributed and collected timecards each pay period.

• Processed garnishments according to state laws and court orders.

• Worked with coworkers to complete tasks.

Assistant Store Manager

FAMILY DOLLAR STORE, Memphis, TN

December 2012 - May 2016

• Coordinated with manager to set specific and actionable goals based on established KPIs.

• Managed all customer inquiries and complaints in a professional and timely manner.

• Assisted customers with product selection, pricing, payment options and returns and exchanges.

• Supervised cash handling processes to ensure accuracy of transactions.

• Implemented inventory control systems to maximize efficiency and reduce costs.

• Used proven customer engagement techniques to increase sales.

• Directed employee tasks and time management, improving customer experiences.

• Taught loss prevention practices and policies to minimize shrink.

• Maintained a safe working environment by enforcing safety regulations.

• Coached employees on customer service and selling techniques.

• Provided training to new employees on company policies and procedures.

• Managed day-to-day operations including scheduling shifts, assigning tasks.

• Led floor sets following plan-o-grams to update store appearance.

• Worked with coworkers to complete tasks.

• Committed to delivering excellent customer service while working in a fast-paced environment. Customer Services Representative

NAT'L MEMPHIS AIRPORT, Memphis, TN

October 2010 - December 2012

• Worked closely with other departments on projects that required collaboration across teams.

• Answered multi line phone system.

• Assisted with retail merchandising, Inventory control,

• Processed daily bank orders and made deposits.

• Provided excellent customer service to airport customers, resolving inquiries and complaints in a timely manner.

• Adhered to established policies and procedures when handling customer transactions.

• Utilized effective communication techniques to ensure customers had a positive service experience. Education

Ameritech College Of Healthcare, Memphis TN

Associate in science (A.S.) In Medical Billing & Coding, Business Administration, 2014 Skills

• Business operations understanding

• Mail handling

• Multi-Line telephone systems, call transfers, all answering and routing

• Database Administration

• PC Proficiency

• Business correspondence, time management, organization skills

• Security awareness

• Customer & Client Relations

• Microsoft Office

• Visitor check-in, resident satisfaction

• Reception desk management

• Office supply inventory control

• Administrative and clerical support, file management

• Patient appointment management, patient information collection

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