ad3h76@r.postjobfree.com 253-***-****

Bridgette Santana

Senior Payroll Specialist/Sr. Payroll Tax Analyst/Systems Administrator

Senior Payroll Professional with over twenty years of experience in high volume full-cycle payroll processing, records management, and trainer.

Strengths includes excellent customer service skills combined with computer knowledge and administrative support. Strong multi-tasking skills, and excellent communicator to all levels of management.

Professional Experience

Senior Payroll Tax Analyst – Expedia Inc – Seattle, WA

July 2021-Present

•Tax Notice Resolution Team – Resolving tax notices in a timely matter, mitigating penalties and interest, setting up new states and localities, corresponding with agencies and tracking cases to completion

•Update Rates – Update new rates for each state into ADP Workforce Now, research missing rates for each state.

•Assisting the Americas Region (“AMER”) Payroll Director with the oversight/governance of the US employment tax portfolio within the Global Payroll organization.

•Proactive collaboration Knowledge of US labor and employment tax regulations, Federal and

•Knowledge of US labor and employment tax regulations, Federal and State Tax legislation

•Verify compliance with government payroll/tax requirements; stay current with changes in the law; implement/audit current processes to ensure compliance.

•Receive, research, determine root cause, and resolve incoming tax notices from various agencies.

•Assist with internal or external audits of records, workers compensation, tax filings, SOX, and other related documentation (compliance).

•Monitor employee work locations and register new State and Local tax accounts as needed.

•Supports and assists the team on day-to-day payroll activities as a Payroll/Tax Subject-Matter-Expert.

•Assist with quarterly wage and tax filing requirements, balancing, and year end reporting.

•Manage daily/monthly/quarterly wage reconciliations and tax filing requirements– including year-end reporting, W-2C’s and amendments.

•Support transitions in mergers, acquisitions, and divestitures.

•Assist with the execution of company level communications.

Payroll Analyst/Payroll Tax Analyst/Systems Admin – DocuSign, Inc – Seattle, WA April 2020-April 2021

•Tax Notice Resolution Team – Resolving tax notices in a timely matter, mitigating penalties and interest, setting up new states and localities, corresponding with agencies and tracking cases to completion

•Update Rates – Update new rates for each state into ADP Workforce Now, research missing rates for each state.

•Full-Cycle Payroll Processing – Processing payroll for over 6000 employees on varying payroll cycles, insuring payment of tax liabilities, shipping and delivery of physical checks across the West Coast

•Technical Support – Investigation of software/system related issues and bugs, documentation of errors and proposals and implementation of resolution

•Customer Service – Escalations Task Force Lead, 98% service level agreement compliance, Salesforce Case Auditor

•Payroll Accounting – Month/Quarter/Year-End Close, W-2s, account balancing and reconciliation

Sr. Payroll Specialist/Payroll Tax Analyst/Systems Admin – BenefitMall, Tukwila, WA October 2006-April 2020

•Tax Notice Resolution Team – Resolving tax notices in a timely matter, mitigating penalties and interest, setting up new states and localities, corresponding with agencies and tracking cases to completion

•Full-Cycle Payroll Processing – Processing payroll for over 250 clients on varying payroll cycles, insuring payment of tax liabilities, shipping and delivery of physical checks across the West Coast

•New Customer Setup and Testing – Conversion and implementation of BenefitMall’s proprietary software including parallel testing, data crosswalks, information validation and totals balancing

•Technical Support – Investigation of software/system related issues and bugs, documentation of errors and proposals and implementation of resolution

•Customer Service – Escalations Task Force Lead, 98% service level agreement compliance, Salesforce Case Auditor

•Payroll Accounting – Month/Quarter/Year-End Close, W-2s, account balancing and reconciliation

Senior Payroll Specialist - Paychex, Renton, WA

April 2004-April 2006

•Payroll Processing - Processed weekly, bi-weekly, semi-monthly and monthly payroll, uploaded benefits’ deductions, garnishments and reimbursements

•Customer Resolution - Resolved client payroll, HR and technical issues, provided wellness checks to proactively address problems

•System Maintenance – Resolved technical issues with Paychex payroll processing system, entered tax rates and information updates, audited for data integrity

Programming and Software Skills

PayChex & PayFocus Payroll Software, ADP Smart Compliance, ADP Workforce Now, WorkDay, MS Word, Excel MS Outlook, Salesforce

Education

Paychex - Payroll Specialist Certification 2004-Rochester, NY

Vision Online Training System – Excel 2016 Certification Dec 2019-Feb 2020

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