Niraj Sanghvi

Cell: 773-***-**** Email: ad3h6x@r.postjobfree.com

Profile

Expert Product craftsman with 20+ years of experience in developing product, business & technical strategies. I am a data driven leader with a track record of results, collaboration, innovation, execution and value creation. Highly experienced in developing solutions to scale, managing P&L and driving operational efficiency through Automation and Process Re-engineering. An ability to adapt, excellent people management skills, a forward thinking team player, personable & energetic.

Experience & Technical Skills Summary

Product Management

Project / Program Management

Delivery / Change Management

Financial Management

Risk & Issue Management

Executive Reporting

Configuration Management

Customer Experience Strategy

Robotics Process Automation

Big Data & Analytics

Cloud / Virtual Computing

Business Intelligence

Digital / Mobile Strategy

Enterprise Resiliency

Continuity of Business (CoB)

ALM / Jira / Rally / Confluence

OBIEE/QV/MSTR/BO/Cognos

Data Warehouse / Data Mart

Technical / Customer Support

Budgets/Estimations

Resource / Capacity Planning

AI / ML

Business / Impact Analysis

Systems Integration / Migration

CRM / CEM

Oracle DB / SQL

Clarity PPM / PTS-w

Professional Experience

Jun 2022 – Nov 2023 Transunion

Advisor – Strategic Planning, Global Solutions

• Recruited to advise on strategic business and product initiatives within the Chief Global Solutions Office

• Lead the design and implementation of business transformation initiatives that improve global cross- functional collaboration and execution velocity by creating consistent and scalable processes, clearly defined objectives and responsibilities

• Serve as “the connector” across functional teams to align behaviors, tactical decisions and plans to strategic priorities and financial goals

• Collaborating on improvements to the Product Portfolio Prioritization Process

• Designed and instituted a global Product Lifecycle Management Process

• Collaborating on improving tools and reporting amongst the various product and solutions stakeholders

• Advised on Global Product Revenue Reporting strategy

• Coordinate the creation of a variety of executive business reports (annual plans, quarterly business reviews, Board and CEO-level presentations

Nov 2020 – May 2022 Citigroup Inc.

PM Lead - Strategy, Program and Regulatory Management

• Recruited to Manage Strategic & Regulatory Programs related to Enterprise Resiliency, Continuity of Business, and Shared Services Resolution and Recovery

• Manage the Enterprise Resiliency Programs to ensure Franchise Critical Applications are able to recover from data corruption events with adequate controls in place

• Serve as the Product Manager and Technical Architect for Continuity of Business and Operational Resilience solutions

• Evaluate new regulatory requirements, determine technical implications and work with technology teams to identify technical solutions and implementation plans, including Consent Order remediation

• Recommend updates to CoB Policies and Standards based on feedback from various forums

• Ensure Enterprise Resiliency requirements are included in the Principals of Architecture, SDLC and Solution Technology Life Cycle Standards

• Assist in the development of metrics to monitor continuity of business and operational resilience readiness and prepare reporting to key stakeholders

• Maintain, review and improve Cyber Crisis and Recovery Playbooks as part of Risk & Control Niraj Sanghvi

Cell: 773-***-**** Email: ad3h6x@r.postjobfree.com

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Dec 2019 – Nov 2020 Franklin Templeton

M&A Project Manager – Fiduciary Trust International

• Manage M&A integrations for the Finance, Marketing & Sales, HR, Planning, Trust and Tax Workstreams

• Manage overall process/policy improvements and involved in system reviews and selection to realize strategic operational synergies and cost savings

Aug 2015 – Aug 2019 Citigroup Inc.

VP, IT Project Senior Manager – CTO Global Strategy & Planning Achievements

• Successfully executed a program to onboard more than 1000 applications onto a feed and job monitoring tool. This led to a 20% decrease in support tickets and a total for $4M in annual spend Responsibilities

• Strategic Program Lead in the following current areas - Big Data, RPA, Finance Full Suite SWAT Team, AML and AWP support and enhancements

• Managed teams of in-house and vendor resources to achieve project/program goals

• Define, design, implement, manage program/project tracking and reporting capabilities to support the Data Innovation Office, TMO, CDO, PMO, Enterprise Technology Solutions (ETS), Finance & Risk Shared Services(FRSS) and Global Production Assurance(GPA) teams, in adherence to corporate program and project governance. Working with Audit and senior management to ensure compliance with Risk policies

• Advise PMO and senior management team of overall health of initiatives and identify areas requiring remediation. Define, agree upon KPI implementation to monitor adherence to governance and milestones

• Contributed to the technical strategy, design choices, and decisions for each iteration of a feed & job monitoring tool when I took over as product manager. I also initiated the move to a cloud platform Oct 2014 – Aug 2015 PricewaterhouseCoopers (PwC)

Consultant Senior IT Project Manager – IFS – US IT Project Management Achievements

• Successfully delivered a troubled BI project for the 'Marketing & Sales' organization within 6 months. Lowered costs by 30% by renegotiating agreements and keeping an eye on the burn Responsibilities

• Managing a Portfolio of IT projects for the US business across multiple lines of service

• Managing finances, risks and various stakeholders

• Contributing to overall Process Improvement initiatives within the organization Jun 2008 – Jan 2014 Standard Chartered Bank

Project Manager – Customer Experience, Technology Solutions Delivery Achievements

• Architected, developed and launched a successful pilot CRM Solution for 4 countries worth $8M. This led the bank to invest more than $200M into the digital and cloud space over the next 6 years, expanding the usage to over 50 countries and 20,000 users worldwide. My portfolio was valued between $1M to

$5M at any given time

• Took over and managed a troubled BI project which led to quantifiable benefits for the bank where the Net Promoter Score doubled to 49. Customer complaints decreased by 46%, first contact resolution improved by 62%, sales productivity doubled; and the Consumer Bank’s total revenue increased 12% even in the tough financial environment. This initiative was subsequently expanded to our mobile CRM platform

• Achieved zero defect delivery(0DD) and consistently delivered projects under budget and ahead of time Responsibilities

• Plan & manage portfolio of CRM, BI, Digital and mobile application as well as Regulatory projects in a matrixed environment

Niraj Sanghvi

Cell: 773-***-**** Email: ad3h6x@r.postjobfree.com

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• Chief coach and mentor for new PM’s and BA’s. Influenced the team and increased productivity by creating and simplifying processes and introducing governance structure

• Work with Group & Country Business units on the Customer Experience Strategy and Roadmap

• Ensure compliance with Service Management, QA, Group & Regulator standards, policies and procedures

• Provide techno-functional consulting for Cloud based CRM, Database as well as BI initiatives

• Lead liaison and negotiator with consultants & global outsourcing vendors / contractors

• Develop project plans and present periodic updates to the PWC/PSC which includes the CIO

• Provide accurate cost estimation, timely reporting of project progress and manage project financials

• Track project milestones & ensure required sign-off’s are in place prior to advancing to next phase

• Ensure inter-team/project dependencies are well communicated and tracked

• Manage team gathering requirements and translating them into functional & technical specifications

• Manage UT, ST, SIT, OAT, SAT, UAT with respective independent testing teams

• Analyze performance results and make recommendations for improvement

• Identify, mitigate and manage project risks, issues and impacts

• Ensure adequate resource and capacity planning is carried out

• Conduct training & prepare technical documentation for transition to support teams and users

• Ensure project deliverables are reviewed in accordance to current SLA/ OLA requirements Jun 2004 – May 2008 Intuit (Entellium Corporation) Customer Solutions Manager – Customer Experience

• Managed a team of 20, providing functional and technical Cloud CRM support to global customers

• Account manager for high value customers

• Consulted on business process, workflow and data migration for more than 200 multinational clients Education

• Staffordshire University - United Kingdom

B.Sc.(Hons.) Computing & Information Systems

Certification

• Project Management – ESI International / George Washington University

• Risk Management – ESI International / George Washington University

• Certified ScrumMaster® (CSM)

Awards

• Customer Experience Excellence Award – Gartner & 1to1 Media CRM Excellence Awards 2012.

• Best CRM Project Award 2012 – The Asian Banker

• 2005 Customer Service Leadership Award – Frost & Sullivan

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