V A N E R S E C S E P A T I O N G I S T U Z A Y

CAREER OBJECTIVE

Adaptable professional with over 10 years of experience and a proven knowledge of customer service, data entry, and records management. Aiming to leverage my skills to successfully ll the Receptionist role at your company.

PROFESSIONAL EXPERIENCE

HOME HEALTH AID/ ASSISTANT

Independent Contractor, Parma, OH / Feb 2013 – Jan 2020 Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. Transport clients to locations outside the home, such as to physicians' o ces or on outings, using a motor vehicle. Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Train family members to provide bedside care.

Provide clients with communication assistance, typing their correspondence or obtaining information for them.

OFFICE MANAGER

D & V Steamers, Berea, OH / May 2008 – Jul 2019

Listen to and resolve customer complaints regarding services, products, or personnel.

Monitor sales sta performance to ensure that goals are met. Hire, train, and evaluate personnel.

Confer with company o cials to develop methods and procedures to increase sales, expand markets, and promote business.

Plan and prepare work schedules, and assign employees to speci c duties.

Formulate pricing policies on merchandise according to pro tability requirements.

Analyze details of sales territories to assess their growth potential and to set quotas.

Keep records pertaining to purchases, sales, and requisitions. RECEPTIONIST

ad3h62@r.postjobfree.com

440-***-****

3403 Fortune Ave Parma,

OH, 44134

EDUCATION

JOHN MARSHALL

Cleveland, OH

High School Diploma (May

1999)

ADDITIONAL SKILLS

Problem solving, time

management, social skills,

computer literacy

Villa Camillus, Columbia Station, OH / Mar 2011 – Jun 2019 Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to speci c destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public. File and maintain records.

Provide information about establishment, such as location of departments or o ces, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars.

Keep a current record of sta members' whereabouts and availability.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

REFERENCES

References available upon request

Contact this candidate