SHURONY HOLMES THOMPSON

Ozone Park, NY ***** 347-***-**** ad3h61@r.postjobfree.com

Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 25 years of experience in office environments. History of improving processes and increasing team efficiency. Process optimization

Office administration

Microsoft Office

Data entry

Administrative support

Scheduling

Executive Assistant To Dr. Sammy Ho /Office Coordinator, 02/1998 - 01/2024 Montefiore Medical Center

Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment

Assisted with project planning by estimating labor, materials and schedule demands Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members

Routed correspondence to facilitate timely communication between team members, customers and vendors

Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions

Trained new employees on administrative procedures, company policies and performance standards Enhanced office staff customer relations strategies to improve interactions and reduce complaints Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Assist with Planning the Annual Bronx Live Endoscopy Course Complete credential applications for Montefiore, Advance Endoscopy Center and outside organizations Schedule pharmaceutical breakfast and lunches

Assist in planning of Pig Lab Study

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Office Coordinator, 06/2013 - 06/2018

Montefiore Medical Center

Answer high volume phones, emails and correspondences. Assisted with follow up and completion of special projects. Liaison between physicians, patients and endoscopy suite. Reinforce standard workflows and best practices.

Interpreted administrative support problems and solutions. Scheduled patient appointments and surgical procedures. Verified insurance and updated CPT codes.

GED: 06/1998

Board of Education - Newark, NJ

Communication

Social Service Administration

Office Administration

June 1994

EDUCATION

CERTIFICATIONS