Change Management Project
Resume:
Contact
**************@*****.***
Monroeville, Indiana
Skills and Expertise
Change Management
Strategic Execution
Leadership
Business Transformation
Project Management
Training and Development
Communication
Negotiation
Education
• B.A. Boston University,
Magna Cum Laude
International Relations Major
Full academic scholarship
• Six Sigma Champion, Green
Belt Certifications
• Prosci certified
• Agile Scrum Master certified
Jennifer Gwinn Wray
At a Glance
Change management professional with a successful track record leading complex, global organizations through major innovations. Adept at managing transformative change through consensus building, organizational redesign, stakeholder management and change impact assessment, improving the organization’s overall change readiness
20 years of change, project and operations management experience, including corporate change strategy expertise and designing and opening departments and divisions from the ground floor for Fortune 500 companies.
Highly skilled operations, change management, project management, customer service, communication, and training leader
Professional Experience
July 2017 - Present
SENIOR ORGANIZATIONAL CHANGE LEADER
Zimmer Biomet, Warsaw, Indiana
Created global organizational change management division within the IT organization, including methodology, governance and standard practices and procedures
Designed and implemented change management strategy for three major multi-million-dollar transformation initiatives, including: transitioning from inhouse solution to Oracle Cloud; transitioning from inhouse solution to JDE; global SAP ERP implementation impacting 12,000 employees
Developed and opened OCM Center of Excellence including extensive self-service toolkit for people leaders
Increased global employee change readiness from a baseline of 2.9 to 4.1 in a 24-month period
June 2016 – May 2017
CHANGE MANAGEMENT CONSULTANT
Tyco Security Systems (Apex Systems, Inc.), Boca Raton, FL
Designed and implemented change management strategy and plan for global ERP initiative impacting over 9,000 employees; $55 million project to replace 1960’s existing mainframe architecture with state-of-the-art Oracle functionality, impacting all processes from order to cash.
Highly matrixed, change adverse organization; change management brought in late (less than one year to prepare organization).
Developed change network and stakeholder management plan; November assessment results show a 43% improvement in change readiness from June’s baseline.
Developed communication and training strategy and plans; manage and produce communications; manage training team of 9. October 2013 – June 2016
SENIOR CHANGE MANAGER
Royal Caribbean, International, Miami, FL
Began as a consultant – transitioned to permanent employee six months later. First employee contracted to develop and organize change management department. Hired 5 change managers, established formalized organizational change procedures and developed one- and three-year strategic change plans
Managed three complex IT projects: replace antiquated company-wide operating and reservation system; upgrade casino operations processes and procedures with new technology; implement Microsoft 365 including OneNote and OneDrive
Successful track record of increasing organizational change readiness by applying a variety of change management methodologies: Prosci®, Kotter’s 8 Step Change Model® and Lewin’s 3 Stage Change Model
Change leader for multiple transformations, including ERP (SAP S4/HANA), Oracle Cloud, and Waterfall to Agile
Prosci® certified; SAFe® Agile Scrum Master certified; Six Sigma Green Belt and Champion certified
Highly experieced working within IT teams; strong understanding of ITIL, SDLC and ITSM in/jennifer-wray-08550a2b1
Professional Achievements
Change Management
Zimmer Biomet: developed and led
complex organizational change
management and organizational
redesign strategy for SAP
implementation; created
Organizational Change Management
Center of Excellence including
standardizing OCM processes and
toolkit; developed global OCM
community of practice; transitioned IT
organization from Waterfall to an Agile
hybrid model
Tyco: led complex business
transformation project that replaced
decades old legacy order-to-cash
systems
Royal Caribbean: optimized revenue
by replacing antiquated legacy
technology, resulting in a best-in-
industry reservations system (internal
and external)
PMAC Lending: opened change
management, corporate
communication and training division;
led corporate restructure initiative to a
shared services model; led M&A
assimilation process
JP Morgan Chase: opened new
mortgage division
Project Management
Sawgrass Funding, Liberty Home
Lending: key leader brought in to open
these new companies from the ground
floor
Mortgageit: transitioned organization
to a shared services model; developed
application to fulfillment processes;
opened new business line;
transitioned organization to paperless
workflow
ABN AMRO: Six Sigma project
decreased cost to produce by 35%;
transitioned organization to paperless
workflow
October 2012 – October 2013
DIRECTOR, CHANGE MANAGEMENT
PMAC LENDING, fka WCS Lending, LLC, Boca Raton, FL
Designed, implemented and managed change management department for high-growth organization; managed business analysis, project management, corporate communications and change management; responsible for selecting and implementing company-wide learning management system and state-of-the-art technology for data storage.
Led company-wide M&A assimilation process, including workflow, technology and operational integration.
Company was purchased and change management division was closed. October 2008 – October 2012
FOUNDER, PRESIDENT
CPR, Etc., Plantation, FL
Opened and managed company focusing on lifesaving skills training – CPR, water safety, swimming lessons, First Aid; certified Red Cross and American Heart Association Instructor Trainer.
January 2007 – August 2008
SENIOR VICE PRESIDENT, OPERATIONS
Various Mortgage Companies
Senior leadership roles focused on change management, operations and project management with Sawgrass Funding, LLC, Liberty Home Lending, JP Morgan Chase. Primary focus included process design, reengineering operational redesign, change management initiatives and effective service delivery. The companies or divisions closed due to industry consolidation.
April 2004 – October 2006
SENIOR VICE PRESIDENT, NATIONAL OPERATIONS MANAGER MortgageIT, Sunrise FL
Increased funding volume from 400 units to 3,000 units within four months; profitable 90 days after opening.
Production of $3.5 billion in first complete year, 2005.
Successfully managed 4 strategic change management initiatives, including creating a shared services division, a paperless workflow and implementing imaging technology complete with new processes and procedures.
Acquired by Deutsche Bank in October 2006.
April 1998 – April 2004
VICE PRESIDENT, GROUP MANAGER
ABN AMRO Mortgage Group, Sunrise, FL
Managed high-volume loan fulfillment center, including the operations, customer service, client relations and shared services departments, during unprecedented 15-month volume swing, beginning with 2,500 closings and ramping up to 11,000 within 90 days.
Increased customer satisfaction ratings from 90.2 to 97.3 in a six-month period by employing lean and continuous Six Sigma improvement processes.
Decreased cost of funded loan by 35%, from $590 to $380.
Production of $8 billion in 2003.
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