Contact

260-***-****

ad3h5w@r.postjobfree.com

Monroeville, Indiana

Skills and Expertise

Change Management

Strategic Execution

Leadership

Business Transformation

Project Management

Training and Development

Communication

Negotiation

Education

• B.A. Boston University,

Magna Cum Laude

International Relations Major

Full academic scholarship

• Six Sigma Champion, Green

Belt Certifications

• Prosci certified

• Agile Scrum Master certified

Jennifer Gwinn Wray

At a Glance

Change management professional with a successful track record leading complex, global organizations through major innovations. Adept at managing transformative change through consensus building, organizational redesign, stakeholder management and change impact assessment, improving the organization’s overall change readiness

20 years of change, project and operations management experience, including corporate change strategy expertise and designing and opening departments and divisions from the ground floor for Fortune 500 companies.

Highly skilled operations, change management, project management, customer service, communication, and training leader

Professional Experience

July 2017 - Present

SENIOR ORGANIZATIONAL CHANGE LEADER

Zimmer Biomet, Warsaw, Indiana

Created global organizational change management division within the IT organization, including methodology, governance and standard practices and procedures

Designed and implemented change management strategy for three major multi-million-dollar transformation initiatives, including: transitioning from inhouse solution to Oracle Cloud; transitioning from inhouse solution to JDE; global SAP ERP implementation impacting 12,000 employees

Developed and opened OCM Center of Excellence including extensive self-service toolkit for people leaders

Increased global employee change readiness from a baseline of 2.9 to 4.1 in a 24-month period

June 2016 – May 2017

CHANGE MANAGEMENT CONSULTANT

Tyco Security Systems (Apex Systems, Inc.), Boca Raton, FL

Designed and implemented change management strategy and plan for global ERP initiative impacting over 9,000 employees; $55 million project to replace 1960’s existing mainframe architecture with state-of-the-art Oracle functionality, impacting all processes from order to cash.

Highly matrixed, change adverse organization; change management brought in late (less than one year to prepare organization).

Developed change network and stakeholder management plan; November assessment results show a 43% improvement in change readiness from June’s baseline.

Developed communication and training strategy and plans; manage and produce communications; manage training team of 9. October 2013 – June 2016

SENIOR CHANGE MANAGER

Royal Caribbean, International, Miami, FL

Began as a consultant – transitioned to permanent employee six months later. First employee contracted to develop and organize change management department. Hired 5 change managers, established formalized organizational change procedures and developed one- and three-year strategic change plans

Managed three complex IT projects: replace antiquated company-wide operating and reservation system; upgrade casino operations processes and procedures with new technology; implement Microsoft 365 including OneNote and OneDrive

Successful track record of increasing organizational change readiness by applying a variety of change management methodologies: Prosci®, Kotter’s 8 Step Change Model® and Lewin’s 3 Stage Change Model

Change leader for multiple transformations, including ERP (SAP S4/HANA), Oracle Cloud, and Waterfall to Agile

Prosci® certified; SAFe® Agile Scrum Master certified; Six Sigma Green Belt and Champion certified

Highly experieced working within IT teams; strong understanding of ITIL, SDLC and ITSM in/jennifer-wray-08550a2b1

Professional Achievements

Change Management

Zimmer Biomet: developed and led

complex organizational change

management and organizational

redesign strategy for SAP

implementation; created

Organizational Change Management

Center of Excellence including

standardizing OCM processes and

toolkit; developed global OCM

community of practice; transitioned IT

organization from Waterfall to an Agile

hybrid model

Tyco: led complex business

transformation project that replaced

decades old legacy order-to-cash

systems

Royal Caribbean: optimized revenue

by replacing antiquated legacy

technology, resulting in a best-in-

industry reservations system (internal

and external)

PMAC Lending: opened change

management, corporate

communication and training division;

led corporate restructure initiative to a

shared services model; led M&A

assimilation process

JP Morgan Chase: opened new

mortgage division

Project Management

Sawgrass Funding, Liberty Home

Lending: key leader brought in to open

these new companies from the ground

floor

Mortgageit: transitioned organization

to a shared services model; developed

application to fulfillment processes;

opened new business line;

transitioned organization to paperless

workflow

ABN AMRO: Six Sigma project

decreased cost to produce by 35%;

transitioned organization to paperless

workflow

October 2012 – October 2013

DIRECTOR, CHANGE MANAGEMENT

PMAC LENDING, fka WCS Lending, LLC, Boca Raton, FL

Designed, implemented and managed change management department for high-growth organization; managed business analysis, project management, corporate communications and change management; responsible for selecting and implementing company-wide learning management system and state-of-the-art technology for data storage.

Led company-wide M&A assimilation process, including workflow, technology and operational integration.

Company was purchased and change management division was closed. October 2008 – October 2012

FOUNDER, PRESIDENT

CPR, Etc., Plantation, FL

Opened and managed company focusing on lifesaving skills training – CPR, water safety, swimming lessons, First Aid; certified Red Cross and American Heart Association Instructor Trainer.

January 2007 – August 2008

SENIOR VICE PRESIDENT, OPERATIONS

Various Mortgage Companies

Senior leadership roles focused on change management, operations and project management with Sawgrass Funding, LLC, Liberty Home Lending, JP Morgan Chase. Primary focus included process design, reengineering operational redesign, change management initiatives and effective service delivery. The companies or divisions closed due to industry consolidation.

April 2004 – October 2006

SENIOR VICE PRESIDENT, NATIONAL OPERATIONS MANAGER MortgageIT, Sunrise FL

Increased funding volume from 400 units to 3,000 units within four months; profitable 90 days after opening.

Production of $3.5 billion in first complete year, 2005.

Successfully managed 4 strategic change management initiatives, including creating a shared services division, a paperless workflow and implementing imaging technology complete with new processes and procedures.

Acquired by Deutsche Bank in October 2006.

April 1998 – April 2004

VICE PRESIDENT, GROUP MANAGER

ABN AMRO Mortgage Group, Sunrise, FL

Managed high-volume loan fulfillment center, including the operations, customer service, client relations and shared services departments, during unprecedented 15-month volume swing, beginning with 2,500 closings and ramping up to 11,000 within 90 days.

Increased customer satisfaction ratings from 90.2 to 97.3 in a six-month period by employing lean and continuous Six Sigma improvement processes.

Decreased cost of funded loan by 35%, from $590 to $380.

Production of $8 billion in 2003.

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