ANITA

MURRAY

814-***-****

ad3h5c@r.postjobfree.com

Washington, PA 15301

CONTACT

SKILLS

• Customer Service

• Communication

• Problem Solving

• Active listening

• Empathizing with others

• Teamwork

• Computer skills

• Time management

• Detail orientated

• Organization

• Paperwork Processing

• Call Management

• Data Collection

• Product Knowledge

• Information Security

• Customer Education

• Complaint Handling

• Computer Proficiency

• Research

• Problem Resolution

• Account Management

• Administrative Support

• CRM Software

Versatile CNA and Health Advocate with a proven track record in patient care and health support, honed at Aetna and Bridges Hospice. Expert in empathetic communication and adept in Microsoft Office, ensuring seamless data management and high-quality patient support. Excel in team collaboration and efficient problem resolution, enhancing patient satisfaction. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high- stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. PROFESSIONAL SUMMARY

CNA/Home Health Aide

Bridges Hospice

Health Advocate

Aetna

CNA/ Home Health Aide

Gallagher Hospice

EXPERIENCE

July 2021 - Present

Providing care for patients and their families, Documentation, Assisting patients with ADLS, Traveling between facilities and patients homes to care for elderly people who have terminal illness and support families

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February 2023 - October 2023

Outbound calls, Documentation, Calling doctors and pharmacies, Calling members to check on them to make sure they are doing okay with medications and to see if they needed any help with anything.

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December 2019 - July 2021

Providing care for patients and their families, Documentation, Assisting patients with ADLS, Traveling between facilities and patients homes to care for elderly people who have terminal illness and support families

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EDUCATION

January 2001

• Quality Control

• Microsoft Office Suite

• Customer Service

• Customer Relations

• Quality Assurance Controls

• Client Relations

• Microsoft Excel

• Document Control

• Active Listening

• De-Escalation Techniques

• Product Education

• Call Center Operations

• Critical Thinking

• Computer Literacy

• Call Center Experience

• Decision Making

• Problem Solving

• Attention to Detail

• Positive Attitude

• Effective Communication

• Dispute Resolution

• Quality Assurance

• Interpersonal Skills

• Adaptability

• Telephone Etiquette

• Multitasking

• Time Management

• Customer Satisfaction Measurement

• Call Documentation

• Regulatory Compliance

• Policies and Procedures Adherence

• Understanding Customer Needs

• Data Management

Associate in business management

Post University

High School Diploma

Preston High School

January 2001

(15) Anita Murray LinkedIn

WEBSITE, PORTFOLIO AND PROFILES

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