Operations Manager Customer Engagement

Adrian McLeod

Orange Park, FL ***** 904-***-**** **************@*****.***

Profile

Experienced leader with a proven track record in diverse roles, optimizing operational efficiency, problem-solving, and strategic decision-making. With a Bachelor's Degree in Business and over 14 years of leadership experience, I bring a unique skill set aligning seamlessly with this role. My commitment to directing with integrity and courtesy distinguishes me as a dedicated professional prepared to contribute significantly to your organization, taking ownership and giving my utmost effort for team success.

Experience

SENIOR OPERATIONS MANAGER LOVES TRAVEL STOP SEPTEMBER 2022 – JAN 2024

Led day -to-day operations of the travel center, optimizing efficiency, and customer satisfaction across the store, restaurant, and tire shop.

Coordinated all store management activities, including ordering, stocking, adjustments, returns, receiving, out-of-date inspection, and food safety monitoring, ensuring compliance with industry standards.

Served as the Point of Contact for visitors such as Dept of Agriculture, ensuing adherence to ServeSafe standards for regulatory compliance.

Managed cash handling during shifts, supervising customer transactions for financial accuracy

Implemented effective marking procedures, maintaining facility standards for an enhanced guest experience and increased customer engagement.

Collaborated with the maintenance team for comprehensive facility upkeep, addressing building, pump, and generator maintenance.

Completed End of Day duties and all Back Office steps with a meticulous approach to financial accountability through lottery balancing, over/short closing, video reviews

Deterring customer/employee theft through constant customer engagement and store floor presence

GENERAL MANAGER OF ASSETS UNIFIED FIELD SERVICES MAY 2022 – SEPTEMBER 2022

Managed all aspects of nationwide assets remotely, maintaining accurate records using AssetPanda, Excel Spreadsheets, and Microsoft Dynamics for tools and personnel locations.

Handled shipping logistics for field technicians and management primarily tools and essential items requested and approved.

Oversaw asset coordination and maintenance, ensuring streamlined processes and compliance with industry standards.

Managed vehicle operation, including acquisition, licensing, titling, registration, insurance verification, maintenance reporting, and shipping to different markets based on needs.

Participated as a Risk Assessment member, reviewing incidents such as vehicle accidents, and employee injuries, and updating record with HR as necessary.

DISTRICT SUPERVISOR UNIFIED FIELD SERVICES MARCH 2020 – MAY 2022

Oversaw and supervised operation in designated areas, ensuring compliance with all in-home Amazon.Com Flex installations

Led training and development initiatives for teams, fostering continuous improvement in my assigned market. Conduct audits of team workloads and followed up with customers through survey reports.

Managed fleet vehicles within the assigned market using Donlen Driverpoint, maintaining records and ensuring employee held current and valid driver’s licenses.

Conducted regular assessments and audits to uphold quality standards and identified areas of improvement among field technicians.

Reported KPI metrics and monitored financials in the market, implementing cost-cutting measures and scaling back on employees as necessary to meet business financial objectives.

DISTRICT MANAGER OF OPERATIONS USIC LOCATING SERVICES, LLC FEB 2010 – FEBRUARY 2020

Supervised and coordinated daily operations within assigned areas, ensuring strict adherence to compliance standards and protocols, resulting in consistently high-quality outcomes.

Spearheaded training and skill development initiatives foster a high-performing team culture that consistently exceeded performance targets and service expectations. Owned KPI metrics and had full responsibility for all district financials.

Travel extensively, delivery company presentation based on locating metrics and business sales.

Acted as a Point of Contact (POC) between management and on-ground personnel, ensuring clear communication and alignment of objectives to consistently meet organizational goals.

Managed a team of 310 personnel and 25 support staff, including HR management.

Oversaw P&L, daily budget-to-plan, and $180K in asset management.

Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION NOVEMBER 2023 UNIVERSITY OF PHOENIX, PHOENIX, AZ

ASSOICATES OF ARTS APRIL 2015 UNIVERSITY OF PHOENIX, PHOENIX, AZ

AWARDS

Blanchard Essentials Management Training Award

October 2019 & January 2023

SKILLS:

SharePoint

Forecasting

Data management

Urgent care center

Program management

Data analytics

Computer skills

Time management

Management reporting

Employee evaluation

Restaurant experience

Root cause analysis

Microsoft Office

Sales

B2B sales

Continuous improvement

Expense management

Computer literacy

Supervising experience

Customer support

Analytical Skills and Root Cause Analysis

Marketing

Fun and Energetic

Analysis skills

Writing skills

Profit & loss

Microsoft Word

Records management

Microsoft Dynamics GP

Quality control

Compliance management

Operations Management and Forecasting

Budgeting

Asset management

Manufacturing

Relationship management

Project management methodology

Organizational skills

Transportation management systems

Data analysis skills

Microsoft Access

Account management

Management

Pricing

Communication skills

English

Leadership and Personnel Management

Project management

Customer service

Microsoft Powerpoint

Leadership

Problem management

Financial acumen

Microsoft Excel

Athenahealth

Negotiation

Warehouse management system

Conflict management

Financial management

Senior leadership

ERP systems

Human resources

Contracts

Profit Loss and Budgeting

Quality Management and Continuous Improvement

Six Sigma

Recruiting and Hiring

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