Darrell I McPherson

Technical Writer

**** ******* ******

Wilmington, DE 19805

732-***-****

ad3h3l@r.postjobfree.com

SUMMARY

Technical Writer with experience producing both printed and web-based documentation ranging from Procedural/End User/Troubleshooting/Requirements documentation to Online Help/Computer-Based Web Training. I have written documentation for the following industries: Construction, Financial, Manufacturing, Computer Software and Telecommunications. Familiar with most Desktop Publishing, Word Processing, Web/Help Authoring and Graphical programs.

PROFESSIONAL EXPERIENCE

02/2023-12/2023

Sr Technical Writer, Cynet Systems

Working for Sedgwick, created and maintained software, technical, online and help systems documentation reference and maintenance guides, web pages, articles, brochures, and other information using diverse communication and publication methods to create documentation for software release enhancements; and ensured internal and external communication of pertinent enhancements.

10/2022- 01/2023

Technical Writer, The Judge Group

Working for Comcast, created and maintained Viso/Adonis workflows for government public sector clients to perform impact analysis on the changes made to the workflows. This required frequent interaction with SMEs and other key stakeholders to identify the content to extract and build the workflows.

05/2022- 10/2022

Sr Technical Writer, SSi People

Working for Perkin Elmer, created and maintained documentation pertaining to hardware/software technical products for internal/external customers for Perkin Elmer’s Applied Genomics Portfolio. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in the creation of new SOPs and Work Instuction documents and their maintenance revisions.

08/2022- 04/2022

Sr Technical Writer, Joule Clinical

Working for System One Instrument Laboratories, revised and edited clinical documentation (including Operators Manuals, Service Manuals, Troubleshooting and Diagnostic Guidelines, User Guides, and SOPs) to aid in the removal and replacement procedures for documentation. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in their maintenance revisions.

08/2019-06/2020

Sr Technical Writer, Randstad Technlogies

Working for Vanguard Group, collaborated with technical teams to research, analyze, and gain in-depth knowledge of complex enterprise architectures that supported strategic initiatives. Obtained deep understanding of the complex and various technical subjects from multiple sources including text, graphics, and code. Incorporated an in-depth knowledge of enterprise architectures to develop original, complex, and high-profile architecture materials that included reference documents and all supporting figures, diagrams, architectural drawings, and samples of source code. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in company documentation.

11/2018-08/2019

Sr Technical Writer, SoftPath Systems

Working for Siemens Healthineers, revised Manufacturing Working Instructions pertaining to the development of Liquid Reagents developed at Siemens. This required researching technical and engineering information and frequent interaction with SMEs and other key stakeholders to identify the content to include in their maintenance revisions.

12/2017-12/2018

Sr Technical Writer, Insight Global

Working for the law firm Morgan and Lewis LLC, created training documentation (Work Instruction, Quick Reference Guides, and Job Aids) that assisted perspective Lawyers, Paralegals, Law Secretaries and other personnel in adhering to the standards and company practices of Morgan and Lewis. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in company documentation.

3/2017-12/2017

Sr Technical Writer, Stefanini IT Sourcing

Working for Carpenter Technologies, created training documentation (Work Instructions, Quick Reference Guides, and Job Aids) that helped personnel operate the Carpenter Workday Enterprise Management System. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in company documentation.

10/2013-12/2016

Sr Technical Writer, Siemens Healthineers

Created, revised, and maintained clinical documentation and online help for Siemens Diagnostic RX Dimension Product Line (Operator Guide and Release Notes). This required frequent interaction with SMEs and other key stakeholders to identify the content to include in company documentation.

06/2013-10/2013

Sr Technical Writer, Milennium Software Inc

Working for Deloitte, created, revised, and maintained Online Help and e-learing for Delaware Department of Services for Children, Youth and Their Families (DSCYF) SACWIS (Statewide Automated Child Welfare Information System) - detailing the State of Delaware's child welfare case management system. Conducted training sessions for DSCYF staff using the SACWIS system. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in company documentation.

01/2011-05/2013

Sr Technical Writer, BAE Systems Inc

Working for the Bureau of Labor & Statistics, created, revised, and maintained Online Help for LAUSOne - the Federal/State Monthly Surveys Division (FSMS) web-based application designed to manage monthly Local Area Unemployment Statistics (LAUS) data. Researched and reviewed written documentation, reports and other materials supporting LAUSOne. Documentation adhered to and was compliant with NIST 800-171, NIST-1800-172, NIST 800-53, and CMMC. Online Created Detailed Design Document for ETI’s Oracle database system. This required frequent interaction with SMEs and other key stakeholders to identify the content to include in company documentation.

ADDITIONAL EMPLOYMENT HISTORY

0/2010-01/2011

10/2009-09/2010

01/2008-08/2009

12/2006-12/2007

01/2006-12/2006

06/2005-12/2005

06/2003-05/2005

04/2003-06/2003

01/2003-03/2003

Contract Technical Writer, SoNoted Technology Consulting

Contract Technical Writer, ET International

Contract Technical Writer, Bowne Incorporated

Contract Technical Writer, First Data Corp

Contract Technical Writer, Atrilogy Solutions

Contract Technical Writer, Contemporary Staffing Solutions

Contract Technical Writer, Client Network Services Inc

Contract Technical Writer, Drexel Technical

Contract Technical Writer, Orion Systems Integrators

01/2002-12/2002

01/2001-12/2000

06/2000-01/2001

02/2000-05/2000

06/1998-01/2000

10/1996-05/1998

Contract Technical Writer, AGSI Inc

Contract Technical Writer, ASAP Technical Services

Contract Technical Writer, Strategic Search Consultants

Contract Technical Writer, ASAP Technical Services

Contract Technical Writer, Ingersoll-Rand Corporation

Contract Technical Writer, Universal Instruments Corporation

SKILLS & ABILITIES

Proficient in the following desktop publishing applications: Adobe Acrobat, FrameMaker, Microsoft Word

Proficient in the following web help authoring tools: HTML, Madcap Flare, ROBOHelp.

Proficient in the following graphical applications: Adobe Illustrator, Photoshop, Corel Draw, Dreamweaver, and Microsoft VISIO.

Working Knowledge of the following: Microsoft Visual Basic, Microsoft Source Safe, Oracle, JAVA and UNIX and Windows Operating system Environments.

Proficient in Microsoft Office Suite

ISO 9001 Certified Internal Auditor. Certified in the standards and practices of International Writing.

EDUCATION

06/1997

06/1994

Master of Arts; Comparative Literature - Binghamton University

Bachelor of Arts; English Literature – SUNY Oneonta

ACCOMPLISHMENTS

Developed and maintained style guidelines and standards for technical documentation.

Developed and maintained templates for technical documentation.

Developed and maintained online help systems and other web-based documentation.

Developed and maintained technical documentation for APIs and other web services.

Developed and maintained technical documentation for hardware products.

Developed and maintained technical documentation for cloud-based services.

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