Sherayzia Currence

Manassas, VA

ad3h35@r.postjobfree.com

+1-571-***-****

Highlight of Experience

Engaging Communicator

7+ years

• Easily communicates with all levels of clients and customers both external and internal, including from high end retail customers to debt collecting and all that comes with it.

• Excellent customer service experience - speaking to more than 100 customers a day, inbound and outbound calling

• Forms successful networking relationships with internal and external peers Sales

3+ years

• Understands the sales cycle, the important of repeat and referral business.

• Seasoned in driving a business strategy to grow sales & profit and maximize opportunities.

• Assist the Retail Store Manager in planning and implementing strategies to attract customers Team /Tech

7+ years

• Experienced in developing, coaching, and retaining a high-performance team

• Suggest actions to team to assist and improve sales performance Debt Collecting

1 year

• Successfully in highly stressful role as debt collector

• Utilized software, databases, scripts, and tools appropriately

• Skipped trace through TLO and database

Candidate Summary:

• Candidate is actively looking for new role with no other offers.

• Prefers a later morning start so working East Coast on Mountain hours is actually preferred.

• Experienced in Marketing & Business Development, Financial and Retail industries.

• Experienced in promoting products, services & commitment to customers satisfaction to support business retention and expansion

• Lead and drive results through the role of Customer Experience Leader to meet or exceed yearly performance goals

Work Experience

Corporate Trainer/Account Manager

Catalyst CBC - McLean, VA

October 2020 to November 2023

• Promote products, services & commitment to customers satisfaction to support business retention and expansion.

• Act as part of contact and handling customers needs.

• Suggest actions to improve sales performance

• Oversee account executives to insure sale increase

• Train /mentor new sales consultants daily and monitor there production.

• Open new accounts for non profits/ government funded programs etc Debt Collector

NVA Financial Services, LLC - Manassas, VA

September 2019 to October 2020

• One of the top performers in the company.

• Job required a lot of customer service speaking to more than 100 customers a day, inbound and outbound calling.

• Made sure clients made the company requirements, state, lender and income requirements etc.

• Made sure billing info was correct addressed any problems/ questions.

• Helped people that needed foreclosure assistance (at risk of losing home).

• Trained new employees

• Identified customers needs, clarified information, research every issue and provided solutions.

• Utilized software, databases, scripts, and tools appropriately.

• Skipped trace through TLO and database

• Cold calling

• Made the pitch for all employees

• Office admin work under manager

Assistant Manager

Charming Charlie - Fairfax, VA

May 2018 to September 2019

• Lead and drive results through the role of Customer Experience Leader to meet or exceed yearly performance goals.

• Optimize payroll and manage execution to company expectations.

• Ensure store presentation and visual standards protect the integrity of the brand.

• Ensure solid execution of all Merchandise Flow activities.

• Lead and model personal accountability to operational tasks

• Develop, coach, and retain a high performance team.

• Establish hiring goals to maintain staffing levels that meet the needs of the business

• Network and identify candidates who project our Associate DNA to build external bench.

• Plan and execute floor sets, floor set updates, and merchandising tasks per visual communication and payroll allocation

• Ensure compliance with HR policies and procedures

• Create a winning culture in the store for all Leaders and Associates

• Analyze daily/weekly business reports and consider selling behaviors

• Lead and drive the execution of the Merchandise Flow Process. Co Manager

New York & Company - Fairfax, VA

June 2017 to May 2018

• Assist the Retail Store Manager in planning and implementing strategies to attract customers

• Coordinate daily customer service operations (e.g. sales processes, orders and payments)

• Track the progress of weekly, monthly, quarterly and annual objectives

• Monitor and maintain store inventory

• Evaluate employee performance and identify hiring and training needs

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Monitor retail operating costs, budgets and resources

• Suggest sales training programs and techniques

• Communicate with clients and evaluate their needs

• Analyze consumer behavior and adjust product positioning

• Research emerging products and use information to update the store's merchandise

• Handle complaints from customers

• Create reports, analyze and interpret retail data, like revenues, expenses and competition

• Conduct regular audits to ensure the store is function able and presentable

• Make sure all employees adhere to company's policies and guidelines

• Act as our store's representative and set an example for our staff Sales Lead Manager

Ann Taylor, ANN INC - Fairfax, VA

September 2016 to July 2017

• Embraces values & set an example through behavior

• Responsible for all ann inc practices and procedures

• Supporting the business strategy & adjusting to effectively reach goals

• Driving revenue by proactively managing the client experience while effectively performing manager on duty

• Utilizing tools to ensure a client-focused team environment

• Training associates on client interactions & performance to maximize productivity & capture client opportunities

• Performing opening and closing procedures closing registers, opening checklist, bank deposits, filling in,

recovery and accepts / receives shipment

• Utilizing reports to make effective merchandising decisions &style the store to division standards

• Increase transactions and capture client opportunities

• Drives a business strategy to grow sales & profit and maximize opportunities.

• Forms networking relationships with internal and external peers

• Executes brands visual standards and standard operating procedures

• Prioritize and leads execution of task directives within designed timeframes while using tools and resources to drive a high level productivity.

• Adjusts weekly schedules as needed to maximize productivity and control payroll

• Supports loss prevention practices and completes operational assessment to protect company.

• Executes visual merchandising updates and products placement within corporate guidelines. Education

Diploma in General

Osbourn High School - Manassas, VA

Skills

• Cold calling

Additional Information

Skills

• ACCESS (Less than 1 year)

• CUSTOMER SERVICE (5 years)

• EXCEL (2 years)

• MS OFFICE (2 years)

• POWERPOINT (2 years)

• Key Holder (2 years)

• Retail Management (3 years)

• Fashion (4 years)

• Sales (5 years)

• Scheduling (3 years)

• Management (3 years)

• Inventory (3 years)

Contact this candidate