Customer Service Store Manager
Resume:
Sherayzia Currence
Manassas, VA
*********@*****.***
Highlight of Experience
Engaging Communicator
7+ years
• Easily communicates with all levels of clients and customers both external and internal, including from high end retail customers to debt collecting and all that comes with it.
• Excellent customer service experience - speaking to more than 100 customers a day, inbound and outbound calling
• Forms successful networking relationships with internal and external peers Sales
3+ years
• Understands the sales cycle, the important of repeat and referral business.
• Seasoned in driving a business strategy to grow sales & profit and maximize opportunities.
• Assist the Retail Store Manager in planning and implementing strategies to attract customers Team /Tech
7+ years
• Experienced in developing, coaching, and retaining a high-performance team
• Suggest actions to team to assist and improve sales performance Debt Collecting
1 year
• Successfully in highly stressful role as debt collector
• Utilized software, databases, scripts, and tools appropriately
• Skipped trace through TLO and database
Candidate Summary:
• Candidate is actively looking for new role with no other offers.
• Prefers a later morning start so working East Coast on Mountain hours is actually preferred.
• Experienced in Marketing & Business Development, Financial and Retail industries.
• Experienced in promoting products, services & commitment to customers satisfaction to support business retention and expansion
• Lead and drive results through the role of Customer Experience Leader to meet or exceed yearly performance goals
Work Experience
Corporate Trainer/Account Manager
Catalyst CBC - McLean, VA
October 2020 to November 2023
• Promote products, services & commitment to customers satisfaction to support business retention and expansion.
• Act as part of contact and handling customers needs.
• Suggest actions to improve sales performance
• Oversee account executives to insure sale increase
• Train /mentor new sales consultants daily and monitor there production.
• Open new accounts for non profits/ government funded programs etc Debt Collector
NVA Financial Services, LLC - Manassas, VA
September 2019 to October 2020
• One of the top performers in the company.
• Job required a lot of customer service speaking to more than 100 customers a day, inbound and outbound calling.
• Made sure clients made the company requirements, state, lender and income requirements etc.
• Made sure billing info was correct addressed any problems/ questions.
• Helped people that needed foreclosure assistance (at risk of losing home).
• Trained new employees
• Identified customers needs, clarified information, research every issue and provided solutions.
• Utilized software, databases, scripts, and tools appropriately.
• Skipped trace through TLO and database
• Cold calling
• Made the pitch for all employees
• Office admin work under manager
Assistant Manager
Charming Charlie - Fairfax, VA
May 2018 to September 2019
• Lead and drive results through the role of Customer Experience Leader to meet or exceed yearly performance goals.
• Optimize payroll and manage execution to company expectations.
• Ensure store presentation and visual standards protect the integrity of the brand.
• Ensure solid execution of all Merchandise Flow activities.
• Lead and model personal accountability to operational tasks
• Develop, coach, and retain a high performance team.
• Establish hiring goals to maintain staffing levels that meet the needs of the business
• Network and identify candidates who project our Associate DNA to build external bench.
• Plan and execute floor sets, floor set updates, and merchandising tasks per visual communication and payroll allocation
• Ensure compliance with HR policies and procedures
• Create a winning culture in the store for all Leaders and Associates
• Analyze daily/weekly business reports and consider selling behaviors
• Lead and drive the execution of the Merchandise Flow Process. Co Manager
New York & Company - Fairfax, VA
June 2017 to May 2018
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Research emerging products and use information to update the store's merchandise
• Handle complaints from customers
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is function able and presentable
• Make sure all employees adhere to company's policies and guidelines
• Act as our store's representative and set an example for our staff Sales Lead Manager
Ann Taylor, ANN INC - Fairfax, VA
September 2016 to July 2017
• Embraces values & set an example through behavior
• Responsible for all ann inc practices and procedures
• Supporting the business strategy & adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing manager on duty
• Utilizing tools to ensure a client-focused team environment
• Training associates on client interactions & performance to maximize productivity & capture client opportunities
• Performing opening and closing procedures closing registers, opening checklist, bank deposits, filling in,
recovery and accepts / receives shipment
• Utilizing reports to make effective merchandising decisions &style the store to division standards
• Increase transactions and capture client opportunities
• Drives a business strategy to grow sales & profit and maximize opportunities.
• Forms networking relationships with internal and external peers
• Executes brands visual standards and standard operating procedures
• Prioritize and leads execution of task directives within designed timeframes while using tools and resources to drive a high level productivity.
• Adjusts weekly schedules as needed to maximize productivity and control payroll
• Supports loss prevention practices and completes operational assessment to protect company.
• Executes visual merchandising updates and products placement within corporate guidelines. Education
Diploma in General
Osbourn High School - Manassas, VA
Skills
• Cold calling
Additional Information
Skills
• ACCESS (Less than 1 year)
• CUSTOMER SERVICE (5 years)
• EXCEL (2 years)
• MS OFFICE (2 years)
• POWERPOINT (2 years)
• Key Holder (2 years)
• Retail Management (3 years)
• Fashion (4 years)
• Sales (5 years)
• Scheduling (3 years)
• Management (3 years)
• Inventory (3 years)
Contact this candidate