Theresa Thompson

Sales Support Specialist

Indianapolis, IN 46217

ad3h2r@r.postjobfree.com

+1-937-***-****

Energetic Sales Support Specialist focused on enabling strong [Industry] sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished

in identifying market trends to help sales professionals make strategic decisions and continue capturing

business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects

simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work Experience

Sales Support Specialist

United Healthcare - Indianapolis, IN

November 2001 to September 2005

Attended monthly sales meetings and quarterly sales trainings. Recorded accurate and efficient records in customer database. Set and achieved company defined sales goals.

Contributed to team objectives in fast-paced environment. Developed and maintained strong working relationships with professionals within assigned territory. Presented professional image consistent with company's brand values. Administrative Assistant

Account Temps

June 2001 to November 2001

Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services. Drafted correspondence and other documents for CEO and department heads in company's voice. Established administrative work procedures to track staff's daily tasks. Volunteered to help with special projects of varying degrees of complexity. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Accountemps - Colorado Springs, CO

March 1997 to May 2001

Established administrative work procedures to track staff's daily tasks. Volunteered to help with special projects of varying degrees of complexity. Managed filing system, entered data and completed other clerical tasks. Assisted coworkers and staff members with special tasks on daily basis. Created and maintained databases to track and record customer data. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Senior Area Manager

Commercial Cleaning Technicians - Colorado Springs, CO March 1996 to June 1997

Leveraged data and analytics to make informed decisions and drive business improvements. Defined revenue and sales targets and motivated staff to exceed expectations. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Defined clear targets and objectives and communicated to other team members. Recognized and rewarded performance to motivate success. Streamlined and monitored quality programs to alleviate overdue compliance activities. Identified and communicated customer needs to supply chain capacity and quality teams. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Managed multi-unit operations to develop teams and optimize workflows for maximum business results. Assisted in organizing and overseeing assignments to drive operational excellence. Established team priorities, maintained schedules and monitored performance. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Evaluated employee performance and conveyed constructive feedback to improve skills. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.

Business Owner/Operator

S & T Commercial Cleaning - Colorado Springs, CO

March 1987 to January 1997

Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Prepared bank deposits and handled business sales, returns and transaction reports. Led screening, hiring and staff scheduling to maintain compliance with group goals. Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.

Trained and motivated employees to perform daily business functions. Consulted with customers to assess needs and propose optimal solutions. Put together realistic budgets based upon costs and fees for successfully operating business. Oversaw end-to-end business processes to maintain proficiency and profitability. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Served as principal stakeholder over organization's complete operations. Worked with marketing teams to create print and online advertisements to bring in new customers. Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success. Prepared annual budgets with controls to prevent overages. Kept all building areas and equipment functional and well-organized to promote business performance. General Office Clerk

Calmex Fireplace - Norwalk, CA

May 1982 to May 1986

Interacted with customers by phone, email, or in-person to provide information. Delivered clerical support by handling range of routine and special requirements. Provided clerical support to company employees by copying, faxing, and filing documents. Routed business correspondence, documents, and messages to correct departments and staff members. Prepared and edited documents to produce precise, accurate and professional communication. Completed clerical tasks such as filing, copying, and distributing mail. Maintained and updated office records, both digital and physical. Ordered office supplies and kept office stocked with needed resources to operate smoothly. Responded to inquiries from callers seeking information. Collaborated with various departments to complete assigned tasks. Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Managed daily data entry and kept clerical information accurate and up-to-date. Education

Computer And Information Sciences

West Los Angeles College - Culver City, CA

April 1997

Skills

• Sales Support

• Quote Generation

• Remote Programming

• Natural Gas

• Desktop Support

• Account Management

• Employee Evaluation

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