Customer Service Call Center
Resume:
London Teele
CUSTOMER SERVICE REPRESENTATIVE - ALORICA CALL CENTER
Waldorf, MD 20602
****************@***********.***
• Graduated top of class in Navy "A" School
• Awarded accelerated promotion 3 pay grades in the US Navy Work Experience
CUSTOMER SERVICE REPRESENTATIVE
ALORICA CALL CENTER - Niles, OH
June 2019 to Present
Talk to customers over the phone to resolve questions or concerns.
● Maintain and update customer information.
● Assist with requests for assistance and processing of credit card authorizations.
● Track call-related information for auditing and reporting purposes. AVIATION ORDNANCEMAN
UNITED STATES NAVY - Norfolk, VA
November 2017 to September 2018
Responsible for equipment valued over $100 million.
● Inspected, maintained and repaired the aircrafts mechanical and electrical ordnance systems.
● Stowed, assembled and loaded aviation ammunitions. REFERENCES AVAILABLE UPON REQUEST
4728 Monterey Ct. Waldorf, MD 20602
Cell: 240-***-**** - *************@*****.***
● Assisted with servicing bomb, missile, and rocket releasing and launching devices, and aircraft guns.
● Assembled and tested air-launched guided missiles
● Supervised the aviation ordnance shops armory, and stowage facility. Teachers Assistant
CDI Head Start - Junction City, KS
January 2015 to January 2016
Assisted with the overall management of the classroom.
● Helped children improve their social skills.
● Provided emotional comfort, discipline and motivation to the children.
● Observed, assessed and documented children's health, skills, behavior, growth and development.
● Assisted with daily attendance and meal participation reports.
● Provided appropriate supervision of children at all times. RECEPTIONIST / BILLING &CODING SPECIALIST
ENTERPRISE ENERGY SOLUTIONS - Germantown, MD
June 2013 to June 2014
Provided excellent customer Service.
● Checked with customers to ensure that they have scheduled their essential appointments, and reminded clients
of their past due balances, get customers current with all accounts; take action to correct any problems.
● Collected payments from customers.
● Verified customer ID when accepting credit or debit card payments. Education
High school diploma or GED
NAVAL AIR TECHNICAL TRAINING CENTER - Pensacola, FL 2018
MARY BALDWIN COLLEGE - Staunton, VA
January 2012 to April 2012
MORGAN STATE UNIVERSITY - Baltimore, MD
August 2011 to December 2011
SURRATSVILLE HIGH SCHOOL - Clinton, MD
Skills
• Excel
• Microsoft office
• Outlook
• Powerpoint
• Word
• Call Center
• Customer Service
• Customer Support
• Customer Care
• CSR
• Aircraft Maintenance
• Medical Coding
• Medical Billing
• Microsoft Excel
• Computer literacy
• English
Military Service
Branch: United States Navy
Rank: E-2
Certifications and Licenses
First Aid Certification
CPR Certification
Additional Information
TECHNICAL SKILLS
• Operating Systems: Windows: XP, Vista, 7 and 10
• Software: Microsoft Office Suite: PowerPoint, Excel, Outlook and Word. Adobe Pro.
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