London Teele

CUSTOMER SERVICE REPRESENTATIVE - ALORICA CALL CENTER

Waldorf, MD 20602

ad3gyf@r.postjobfree.com

240-***-****

• Graduated top of class in Navy "A" School

• Awarded accelerated promotion 3 pay grades in the US Navy Work Experience

CUSTOMER SERVICE REPRESENTATIVE

ALORICA CALL CENTER - Niles, OH

June 2019 to Present

Talk to customers over the phone to resolve questions or concerns.

● Maintain and update customer information.

● Assist with requests for assistance and processing of credit card authorizations.

● Track call-related information for auditing and reporting purposes. AVIATION ORDNANCEMAN

UNITED STATES NAVY - Norfolk, VA

November 2017 to September 2018

Responsible for equipment valued over $100 million.

● Inspected, maintained and repaired the aircrafts mechanical and electrical ordnance systems.

● Stowed, assembled and loaded aviation ammunitions. REFERENCES AVAILABLE UPON REQUEST

4728 Monterey Ct. Waldorf, MD 20602

Cell: 240-***-**** - ad3gyf@r.postjobfree.com

● Assisted with servicing bomb, missile, and rocket releasing and launching devices, and aircraft guns.

● Assembled and tested air-launched guided missiles

● Supervised the aviation ordnance shops armory, and stowage facility. Teachers Assistant

CDI Head Start - Junction City, KS

January 2015 to January 2016

Assisted with the overall management of the classroom.

● Helped children improve their social skills.

● Provided emotional comfort, discipline and motivation to the children.

● Observed, assessed and documented children's health, skills, behavior, growth and development.

● Assisted with daily attendance and meal participation reports.

● Provided appropriate supervision of children at all times. RECEPTIONIST / BILLING &CODING SPECIALIST

ENTERPRISE ENERGY SOLUTIONS - Germantown, MD

June 2013 to June 2014

Provided excellent customer Service.

● Checked with customers to ensure that they have scheduled their essential appointments, and reminded clients

of their past due balances, get customers current with all accounts; take action to correct any problems.

● Collected payments from customers.

● Verified customer ID when accepting credit or debit card payments. Education

High school diploma or GED

NAVAL AIR TECHNICAL TRAINING CENTER - Pensacola, FL 2018

MARY BALDWIN COLLEGE - Staunton, VA

January 2012 to April 2012

MORGAN STATE UNIVERSITY - Baltimore, MD

August 2011 to December 2011

SURRATSVILLE HIGH SCHOOL - Clinton, MD

Skills

• Excel

• Microsoft office

• Outlook

• Powerpoint

• Word

• Call Center

• Customer Service

• Customer Support

• Customer Care

• CSR

• Aircraft Maintenance

• Medical Coding

• Medical Billing

• Microsoft Excel

• Computer literacy

• English

Military Service

Branch: United States Navy

Rank: E-2

Certifications and Licenses

First Aid Certification

CPR Certification

Additional Information

TECHNICAL SKILLS

• Operating Systems: Windows: XP, Vista, 7 and 10

• Software: Microsoft Office Suite: PowerPoint, Excel, Outlook and Word. Adobe Pro.

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