KHON KAEN, THAILAND

*****

081*******

ad3gxz@r.postjobfree.com

PROFESSIONAL

SUMMARY

- To take up a responsible position

in a dynamic and growing

organization. - To achieve success

with quick learning. - To become a

part of the team and eventually a

leader in the organization.

CORE QUALIFICATIONS

• Strengths

• Fast learner

• Target driven

• Persuasive

• Love to deal with challenges

Very independent with leadership

skills

•

• Keen to learn

IYAD NADDAF

EXPERIENCE

September 2008 - May 2023

Operations Manager ProMark Strategies AMMAN, JORDAN October 2001 - January 2008

Senior Program Manager HMC Dubai, UAE

April 2000 - October 2001

Assistant Programme Manager Hotel Dynamics Dubai, UAE Job Description:

- Acquiring New and Renewal Membership Sales.

- Up-selling from Gold to Platinum Memberships.

- Setting all daily Sales meetings, Team and Sales Motivation.

- Assisting the Administration department with Member complaints and inquiries.

- Coordinating all Dining and Reservation booking. Including Complimentary Nights.

- Assisting with Daily Tasks and Reports.

October 1985 - November 1999

Assistant Operations Manager Al Shaya General Trading C/O Mothercare UK Limited DUBAI, UAE

Retail Operation including launching new branches and training staff throughout the region.

Specialised in setting-up and launching call centres for loyalty membership programmes within 5-Star Hotels.

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Specialised in managing those programmes which is included training of telesales consultants, hotel staff and CRM staff.

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Specialised in overseeing multi loyalty membership programmes in different regions that managed by ProMark Strategies.

•

Is a multinational, direct marketing firm offering an extensive range of services to the world's leading 5-Star Hotels and hospitality.

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• Job Description:

Setting up and launching new loyalty membership programmes including training and coaching telesales consultants and CRM team

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Business Development by signing new contracts with hotel clients and launching their loyalty programmes

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Achievements: - Company Award for achieving 6 KPIs in one year at the Sheraton Program

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Company Award of the best organised office at Sheraton Dubai & Le Meridian Abu Dhabi

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• Programmes in UAE

Company Award for breaking the best selling year record at Sharjah Renewal office UAE

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Company Award for having the top 6 of sales performer part of my team at Sharjah Renewal

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• Call Centre UAE

Company Award for having four of my sales team members breaking their personal record at Sharjah Renewal Call Center UAE

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Company in managing and marketing loyalty membership programmes concepts for 5-Start Hotels worldwide.

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EDUCATION

2017

Diploma of Marketing Specialist Trainer

ProMark Strategies Malaysia

1983

Diploma trading and business administration

Kuwait

INTERESTS

Hobbies:, Soccer, Swimming and Graphic Arts.

LANGUAGES

English and Arabic: Fluent in

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