Orji Joy Ada ad3gxe@r.postjobfree.com

+234**********

Lagos, NIgeria

https://www.linkedin.com/in/joyada

9+ years sales, marketing and management experience with significant success in customer issue identification and resolution; product marketing and sales across different customer segments; customer acquisition and management; training and development, real estate, property management. Problem-solving Active Listening Effective Communication Product Knowledge Time Management Creativity & Resourcefulness Emotional Intelligence Persuasion information management Empathy Adaptability MS Office Suite Service Excellence Business Application Tools Customer Service Wordpress Website Digital Marketing Graphics Design.

Community Manager Grace & Glory Tabernacle, Lagos April 2023 - Date Content scheduling, managing and maintaining database, analyzing and resolving members complaints in a decisive and timely manner, follow up on members and intending members via calls, messaging, emails and chats, provide engaging texts, image and video contents for social media accounts, website backend management.

Key Achievements:

Achieved a 40% increase in membership through effective follow up. Implemented cost saving measures resulting in a 50% reduction in operation expenses. Improved member satisfaction through community events and welfare. Implemented the creation of life groups to facilitate community lifestyle and better bonding among members.

Personal Assistant Lerato & Adams Realty, Lagos August 2022 – December 2022 Content scheduling, creation and publication, social media management. Educate different customer segments on the company's products and services, site supervision, coordination of site workers. Management Executive Gifted Hands Properties Limited, Asaba January 2017 – July 2021 Execute sales strategy, Prepare and analyse financial statements, manage and maintain business relationship, Identify, analyse, and resolve customer complaints in a decisive and timely manner; educate different customer segments on company’s products and services; coordinate customer issue backlog across the different resolution channels to ensure prompt resolution; communicate potential solutions to customers issues and negotiate additional or new product / service opportunities. Key achievements:

Exceeded business sales and customer expectations year on year based on annual performance reviews and collated customer feedback. Received the Best sales and service recognition for consistently delighting customers.

Developed an effective and efficient customer engagement model that was eventually adopted for company-wide use.

Tutor / Coach Jostin Excel International School, Asaba July 2015 – December 2016 Tutored junior and high school students on business studies and music; served as the pro tem school admissions personnel and secretary; supported the head music teacher in music classes for the junior and senior class level; served as the school’s librarian and coordinated the book club. Key achievements:

Achieved over 50% increase in student enrollment for the school year through word of mouth and outbound call campaigns.

Initiated and coordinated the activities and resources of the school’s Book Club, with significant growth rate in student membership month on month.

Wrote and composed the school anthem which was adopted. Property Manager Mike Erega & Associates August 2014 – July 2015 (NYSC) Client management; pre and post sales client support; stakeholder engagement and relationship development; property profile education and investment guide; face-to-face and phone interactions with existing and potential customers for property fairs to provide key investment information and exceptional customer service.

Key achievements:

Increased net new customer acquisitions by 100+% by end of service year by leveraging my effective communication and problem-solving skills.

Received the Director’s Top Performers commendation with just 3 months on the job and was nominated to train the new hires (IT and NYSC) on product and service knowledge. Bachelor of Science (BSc.)

Second Class Upper Division (3.96 GPA)

Abia State University, Uturu 2013

Estate Management

Senior Secondary Certificate (SSCE) Evangel College, 2006 Graphics Design VSL Concepts 2022

Website Design VSL Concepts 2022

Facebook Ads course VSL Concepts 2022

Digital Marketing & Content Creation Google Hustle Academy/Jobberman 2022 Human Resources Management Oxford Home Study Center (In Progress) Product Management Job Bureau (In Progress)

Chidike Oluoha

+234**********

Interswitch Nigeria

1648C Oko Awo St, Victoria Island 106104,

Lagos

Dexter Ekpe

234**********

Image Smith & Strategies Limited

20b DBS Road, Off Summit Road, Asaba, Delta