Medical Assistant Customer Service
Resume:
LaQuanda Green
CCMA
Pascagoula, MS *****
**********@*****.***
Healthcare is a big part of my life. Seeing the impact I have on someone else is truly amazing. I'm hard working and a team player. Always looking for the next challenge. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Singing River Health System - Pascagoula, MS
February 2020 to Present
Been with hospital for almost 3 years working Med Surg and Orthopedics. Now I work in Emergency department as a Medical Assistant/Phlebotomist. Cather, vitals, EMR, EKG, anticipate RN and MD needs, specimen collection, splints, temporary casts.
Patient Care Associate (PCA)
Singing River Health Systems - Pascagoula, MS
August 2019 to Present
Prepare rooms for intake
Obtain vitals
Chart PT results via EPIC
Incontinence care
Maintain a clean and healthy environment
Crew Member
Raising Canes - Pascagoula, MS
November 2017 to October 2019
Maintain a clean work environment
Provide adequate customer service
Anticipate Customer needs
Handle cash register
Agent/Customer Service
Alorica - Mobile, AL
April 2018 to July 2018
Research customer information
Troubleshooting
Billing
Customer information
Customer education
Caregiver/Medical Assistant
Salus Homecare - Gulfport, MS
February 2015 to March 2018
Provide quality care and companionship,assist in bathing/hygiene, medication reminder. Shift Manager
Dairy Queen - Pascagoula, MS
January 2013 to May 2015
Supervise 4-5 people
Manage Sales and Crew labor
Perform customer service
Organize inventory
Education
Associate Degree in Nursing in Nursing
South College - Knoxville, TN
December 2021 to May 2023
Skills
• Epic
• Medical Terminology
• Phlebotomy
• Communication Skills
• Microsoft Word
• Management
• Administrative Skills
• EKG
• Phone Etiquette
• Injections
• Call Center
• Customer Care
• Vital Signs
• CPR
• Patient Care
• Venipuncture
• CPR Certified
• Surgical nursing (Less than 1 year)
• Triage
• Medical Office Experience
• Computer Skills
• Caregiving
• Hospital Experience
• Medical Records
• Emergency Medical Services (1 year)
• English
• Phlebotomy (2 years)
• Catheter care
• Splints
• EMR systems
• Documentation review
• Patient monitoring
• Patient observation
• Home health
• Software troubleshooting
• Customer service
• Computer skills
• Communication skills
• Customer support
• Shift management
• Hospital experience
• Anatomy knowledge
• Specimen collection / processing
• Typing
• HIPAA
• Epic
• EMR systems
• Crew management
Certifications and Licenses
Clinical Medical Assistant
June 2023 to June 2025
CPR
October 2023 to October 2025
Certified Clinical Medical Assistant (CCMA)
Certified Medical Assistant
BLS Certification
Assessments
Nursing assistant skills — Proficient
December 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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