MICHELLE GRACE LADIA AGUILAR

**** ***** ******* ** **, Airdrie AB, Canada, T4A0M5

825-***-**** ad3gut@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Customer Service Professional with years of experience attending to customers needs. Provide excellent service in a professional manner. My background in the service industry has equipped me with superior organizational and time management skills. I have outstanding problem-solving skills that allow me to respond to issues in a professional manner and offer resolutions. I would love to contribute my personal attributes and skills to your industry. I believe you will find my knowledge and exceptional communication skills to be a perfect fit for the needs of your organization

WORK HISTORY

Call Center Customer Service Representative

Eperformax Contact Centers & BPO

Pasay City, Philippines Sep 2022- Nov 2023

Helped large volume of customers every day with positive attitude and focus on customer satisfaction..

Responded to customer calls and emails to answer questions about products and services.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

PROVINCIAL DISTRIBUTOR – Business

Queenwhite Beauty Products

Nueva Ecija, Philippines Dec 2020- Aug 2022

Determined when the product is distributed, where it is sent, and what volume is to be distributed. Overseeing the delivery, loading and unloading of products.

Monitored all sales, orders, product performance, and retailer feedback to further improve the product.

Cashier

Executive Genesis Manpower Services Inc.

Edsa, Cubao, Quezon City, Philippines

Waltermart Supermarket Feb 2018- Nov 2020

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Used POS system to enter orders, process payments and issue receipts.

Upsold additional products and services to customers, increasing revenue.

Worked flexible schedule and extra shifts to meet business needs. Cashier

Sanford Marketing Inc (Savemore)

San Jose City Nueva Ecija Nov 2017- Jan 2018

Handled cash with high accuracy and took care to check bills for fraud.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Welcomed customers and helped determine their needs. EDUCATIONAL BACKGROUND:

TERTIARY : Bachelor of Science in Food Technology

Central Luzon State University

Muñoz Science City, Nueva Ecija

2011-2017 (Undergraduate)

Member of Philippine Association of Food Technologists SKILLS AND COMPETENCIES

Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment

Effectively manage my time through careful planning and organization of work activities

Possess an aptitude for identifying and resolving problems efficiently

Consistently meet deadlines and produce detailed, complete work at a high standard

Good communication skills and interpersonal skills

Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts

Excellent listening and communication skills to effectively interact with coworkers and customers

REFERENCES:

Mary Rose Eguillos

Front-End Assistant (COSTCO) 825-***-****

Kenzo Hinojales

403-714-72

Contact this candidate