GILBERTO MORENO

CELL 619-***-**** Email: ad3gul@r.postjobfree.com

**** *********** ******* ******* ** THE YEAR

“For achieving outstanding results in Operational Excellence. Delivering People's Promises and Building the Business. “ Ofelia Melendrez-Kumpf (U.S. Vice President and General Manager of Greater Southwest Region, McDonald’s)

Summary of qualifications

Innovative and versatile Bilingual English/Spanish professional, offering a rich mixture of experience and success in the business world. Earned a reputation as a natural and persuasive General Manager with the ability to energize and inspire individuals to work toward achieving a common goal; excel in creating consensus among divergent groups.

WORK EXPERIENCE

GENERAL MANAGER

2018 to present

Cinepolis USA

● Manage 80 plus employees, overseeing the budget, employing marketing strategies, with organized, confident, assertive work ethic, Tactful – knowing how to behave and respond in delicate or difficult situations

● Direct the people's development, and deployment process; build a dynamic organization; and oversee day-to-day operations.

● Allocate and assign duties to staff.

● Check on the cleanliness of public areas of cinema regularly.

● Check on the working condition of equipment regularly and request for servicing when necessary.

● Communicate promotions or marketing programmes to staff.

● Conduct performance review with staff.

● Conduct service training for staff and drive service standards.

● Develop and implement creative ideas to improve business performance.

● Monitor and manage expenses of the outlet.

● Oversee cashiering and ticketing of outlets.

● Prepare sales reports.

● Recruit, manage and train cinema crew.

● Review sales data to analyze outlet's performance. OWNER AND OPERATOR

2016 to 2018

Cybercars Auto sales

Responsible for searching for local offers and websites deals on new and used cars Processing all DMV documents for vehicles sold; request all legal documents from lien holders, and finance companies…..

Researching every used vehicle from where it came from how many owners, miles and condition of the vehicle and what I put into the cars reconditioning to aggressively sale all backend warranty, interest rates and negotiate down payment to maximize profit both front and backend by building relationships with my clients to help them make an intelligent decision that will benefit their needs. RESTAURANT GENERAL MANAGER

Sutherland Management Company (DBA, MCDONALD) SAN DIEGO, CA. 2005 TO 2015

…Directed all faces of business operations in a 3.5 Million Dollars Restaurant.

..Manages, trains, monitors, develops and coaches 13 managers and 50 crew members. Turnover has decreased more than 25% by only applying people's practices.

…Directs and assigns tasks to employees as needed to ensure sales targets and all aspects of service meet operational standards, to ensure profitability is achieved.

…Prepares managers and employees’ work schedules; monitors and makes appropriate adjustments to staffing, therefore, shorthanded shifts haven’t been an issue.

… Monitors and maintains inventory levels, places orders for food, paper and other supplies, within cost control procedures, invoices mistakes along with incorrect deliveries have been reduced to a minimum.

…Respectfully resolves guest requests. Follow up on customer’s complaints to immediately assist in resolving such complaints. (By using “LAST”). Reinforces and ensures all employees are focused on serving the customer at all times based on Mystery Shopper reports, and customer service 1800 calls information. Customers’ complaints have been reduced drastically. Education

Bachelor of Science in Business Administration, UABC (Autonomous University of Baja California, Mexico). International Education Research Foundation, “We certify that Gilberto Moreno has completed studies at UABC (1986-1991) Earning the title of Licentiate in Business Administration.” These studies are equivalent in level to the Bachelor of Science in Business Administration, awarded by accredited universities in the United States.

(IERF #S03-16299/sg)