Elizabeth Thrall

Customer Service Professional with Cash

Handling Expertise

Customer service professional with a strong background in financial operations and cash management.

Experienced in providing exceptional customer service, resolving customer inquiries, and maintaining organized work areas. Looking to leverage these skills in a

customer service role.

ad3gui@r.postjobfree.com

541-***-****

Lakeland, FL

https://www.jobcase.com/p/elizabeth.thrall1

Work Experience

Cashier Associate Bealls Buddy

Bealls Inc.

May 2023 - Present • Lakeland, FL

• Managed cash handling duties with accuracy and efficiency

• Provided exceptional customer service, resolving inquiries and assisting with purchases

• Maintained a clean and organized work area, ensuring optimal productivity

• Processed transactions swiftly and accurately, ensuring customer satisfaction Escrow Closer

Ticor Title & Escrow

July 2002 - September 2004 • Roseburg, OR

• Prepared and reviewed closing documents, ensuring accuracy and compliance

• Communicated effectively with lenders, real estate agents, and clients

• Coordinated with title officers and underwriters, facilitating smooth transactions

• Ensured all necessary paperwork and funds were accurately disbursed Escrow Assistant

Western Title & Escrow

November 2001 - July 2002 • Bend, OR

• Assisted in processing escrow transactions, maintaining accuracy and efficiency

• Maintained accurate records and file documentation, ensuring compliance

• Communicated effectively with lenders, real estate agents, and clients

• Prepared closing documents and assisted with closing procedures, ensuring smooth transactions Operations Manager

TLC Federal Credit Union

August 1998 - November 2001 • Newport, OR

• Responsible for overseeing daily operations of the credit union

• Managed staff and ensured all operational procedures were followed

• Developed and implemented efficient processes to improve overall efficiency

• Worked closely with other departments to ensure seamless operations

• Monitored and analyzed performance metrics to identify areas of improvement

• Played a key role in strategic planning and goal setting

• Collaborated with senior management to develop and implement operational policies

• Maintained compliance with regulatory requirements and internal policies

• Managed budgets and expenses to achieve financial targets

• Provided leadership and guidance to staff members Insurance Biller

Oregon Medical Laboratory

March 1996 - August 1998 • Eugene, OR

• Responsible for accurately billing insurance claims

• Processed insurance claims for Oregon Medical Laboratory

• Verified insurance coverage and benefits

• Adhered to insurance billing regulations and guidelines

• Collaborated with insurance companies to resolve billing issues

• Assisted patients with insurance-related inquiries

• Managed accounts receivable for insurance billing Head teller

Pacific Cascade Credit Union

March 1994 - March 1996 • Eugene, OR

• Manage a team of tellers

• Responsible for overseeing daily cash operations

• Ensure compliance with banking regulations

• Provide excellent customer service

• Handle difficult customer situations

• Train and mentor new tellers

• Monitor vault and ATM balances

• Responsible for end-of-day balancing

• Maintain confidentiality of customer transactions

• Assist with employee scheduling

Head Teller

Washington Federal Savings & Loan

January 1990 - March 1994 • Eugene, OR

• Ensure compliance with bank policies and procedures

• Handle customer inquiries and resolve any issues or complaints

• Perform routine banking transactions such as deposits, withdrawals, and transfers

• Maintain accurate cash drawer balance

• Assist in opening and closing the branch

• Provide exceptional customer service at all times

• Collaborate with branch manager to achieve branch goals Office manager/Trainer

Papas Pizza Central Phone Center/Trainer for Home Delivery Systems September 1985 - January 1990 • Eugene, OR

• Responsible for managing daily office operations

• Developed and implemented training programs for new employees

• Trained staff on customer service techniques and phone etiquette

• Maintained employee records and handled payroll functions

• Assisted in recruiting and hiring new team members

• Created and maintained office procedures and policies

• Ensured efficient and accurate processing of customer orders

• Handled customer complaints and resolved issues

• Collaborated with other departments to improve overall efficiency

• Provided support and guidance to office staff

Education

Leadership Lincoln

June 2000 - September 2001 • Newport, OR

Chamber based education to benefit business management, leadership strengths and community involvement. University of Lending

January 2000 - January 2000 • Portland, OR

A several day class in all aspects of Lending.

University of Oregon ICD-9 coding

October 1998 - October 1998 • Eugene, OR

A couple Day class in Icd-9 coding

Lane Community College

September 1987 - June 1988 • Eugene, OR

Business management, Leadership and Banking.

Henry D Sheldon High School

High School

September 1984 - June 1987 • Eugene, OR

Typical High School coursework, added Business management. Licenses and Certifications

NCUA Star, Merit & Leadership modules

NCUA

June 1999

Completed all Modules of the Star Merit, Leadership and Risk NCUA training, demonstrating commitment to professional development and customer service excellence. Skills

Decision Making Customer Service Time Management Active Listening Persuasive Speaking Multitasking Cash Management Conflict Resolution Volunteering

Newport Chamber of Commerce

Ambassador, Treasurer & Seafood & Wine Committee

August 1999 - November 2021 • Newport, OR

Welcomed all new businesses to the Chamber, attended grand openings, weekly meetings, represented TLC Federal Credit Union, growing our business as well. We did all things in benefit of all businesses and the beautiful town of Newport and the tourism. I also filled in on Saturdays at the Chamber office to assist visitors on activities around the town, best beaches, businesses to visit etc. As treasurer, I kept track of and assisted with biting in how we would allocate funds. As Seafood & Wine Committee, we’d gather weekly up until the weekend of the festival, making sure all spots were filled, all areas were ready and complete. We also had a physical presence at the festival to answer questions, direct people to where they needed to go. Waldport Elementary

Book fair coordinator, Room Mom

June 1999 - September 2021 • Waldport, OR

Supported and coordinated book fairs for the school several times a year for students. We also had a kick off where students could come in as a class where each child could pick one book for free to keep. I balanced and kept cash drawer to turn in at the end of the book fair as appropriate. Typical room mom, decorated rooms, assisted in preparing project materials, assisted students with testing . Graded papers, organized and cleaned as needed. Sam Case Elementary

Reading Pal

September 2020 - June 2021 • Newport, OR

On my lunch hour I’d go to an area school and read with children that struggled with reading and needed extra help. Upsurge Dance Center

Mom helper

January 2019 - December 2020 • Poinciana, FL

Assisting Dancers with costume changes, makeup, time to be on stage, for recitals, competitions, rehearsals, helping with set designs.

Dance Station Orlando

Dance Mom volunteer

September 2016 - January 2019 • Davenport, FL

Assisting Dancers & Instructors to get dancers in class, on stage, in costume, in makeup, costume changes, for recitals and competitions. Helping with set designs.

Performers Edge Dance Center

PTO/Dance Mom Volunteer

January 2015 - December 2016 • Davenport, FL

Assisting with brainstorming themes, costumes, safety, taking in responsibilities for certain groups, best way to help all the students. Assisting with set building, makeup, costumes, beading, quick changes, backstage mom, getting to stage on time.

Keizer Elementary

Room Mom for K-2nd grades

June 2010 - September 2012 • Keizer, OR

Room mom, assistance with testing all students, field trips, individual assistance in troubled areas, decorating class room, supervising playground, classroom activities, grading papers, creating, cutting, copying for certain projects, cleaning up.

Walt Disney Studios, Home Entertainment

Panel Member, reviews, testing.

January 2008 - December 2010 • Keizer, OR

Did product testing, reviews of movies, blu ray players, patron opinions. Hands on Greater Portland

Love Letters

March 2008 - February 2009 • Portland, OR

We’d gather at a hospital conference room and make homemade cards for terminally Ill children who were hospitalized for long periods of time. We met weekly and each week we’d make cards for each if the desisgnated three children. Western Title & Escrow currently Ticor Title

Safety Committee

November 2001 - July 2002 • Roseburg & Sutherlin, OR Preventing & Finding, reporting any problem areas that could be of danger to any staff or customers.

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