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Patient Care Customer Service

Location:
Arlington, TX
Posted:
February 08, 2024

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Resume:

Veronica Overton

ad3gu8@r.postjobfree.com 817-***-**** Dallas-Fort Worth, TX

SUMMARY

Dedicated Phlebotomist with 12 years of experience in various settings including mobile and clinical environments. Proven expertise in patient care, specimen collection, and transport, with a strong commitment to maintaining highest standards of patient safety and comfort. Seeking to leverage precision, efficiency, and excellent communication skills in a challenging Phlebotomist role.

WORK EXPERIENCE

RELIANCE MEDLABS Addison, TX

Phlebotomist Oct 2023 - Dec 2023

• Demonstrated exceptional proficiency in mobile phlebotomy, performing daily blood draws from various nursing facilities.

• Effectively managed the collection and transportation of diverse specimens, including urine, ensuring their safe delivery to the laboratory.

• Excelled in patient interaction, leveraging excellent communication skills and bedside manner to foster a comfortable environment and maintain team cohesion. BioStat Diagnostics Addison, TX

Mobile Phlebotomist Jan 2022 - Aug 2022

• Executed daily phlebotomy procedures in various nursing facilities, ensuring a precise and efficient process.

• Managed the collection and transportation of diverse specimens, including urine, back to the laboratory for analysis.

• Demonstrated excellent bedside manner and communication skills, consistently contributing to a collaborative team environment.

Diagnostics Laboratories

Phlebotomist Mar 2018 - Jun 2020

• Leveraged established protocols and advanced techniques for efficient blood collection, ensuring accuracy and minimizing patient discomfort.

• Ensured precise patient identification and adhered strictly to requisition orders, thereby guaranteeing the authenticity of specimens collected.

• Prioritized patient care quality, ensuring the safe handling and timely submission of specimens to the appropriate laboratories.

Cleveland Heart Lab Dallas, TX

Phlebotomist (PRN) Apr 2017 - Jan 2018

• Successfully performed professional blood draws employing rigorous venipuncture and vacutainer techniques, maintaining meticulous records for each patient to ensure traceability and accuracy.

• Demonstrated commitment to quality patient care and safety by effectively processing specimens for shipment and disposing of contaminated supplies per standard operating procedures. Schryver Medical, LLC Euless, TX

Phlebotomist Sep 2016 - Sep 2017

• Leveraged proper protocol and technique for efficient blood collection from patients, ensuring minimal discomfort and maintaining patient trust.

• Effectively received pre-collected specimens from clients and ensured their secure transportation to the laboratory, employing strong interpersonal and communication skills throughout the process. Christian Academy Noahs, AR

Teacher Assistant Apr 2015 - Feb 2016

• Developed and implemented weekly lesson plans, contributing to the enhanced learning experience of students.

• Maintained consistent communication with parents, providing daily updates on child progress and demonstrating superior customer service skills.

Helping Hands Health Care Greenville, MS

Patient Care Technician/ Phlebotomist Feb 2011 - Jun 2013

• Executed a range of healthcare responsibilities, including the measurement and documentation of vital signs, alongside administering medications and collecting specimens, thereby ensuring comprehensive patient care.

• Delivered personal services such as bathing, dressing, and grooming, coupled with exceptional customer service, enhancing overall patient comfort and satisfaction. Talecris Plasma Resources Dallas, TX

Phlebotomist Jul 2009 - Dec 2009

• Accurately matched laboratory requisition forms to specimen tubes and ensured safe transportation of these specimens to the appropriate laboratories for testing.

• Conducted thorough patient assessments, including vital signs and medical history evaluations, to determine donor suitability, while maintaining stringent adherence to biohazard disposal laws and standards, thus, ensuring a safe and compliant work environment.

Carter Blood Care Bedford, TX

Phlebotomist Oct 2005 - Jun 2009

• Expertly assessed donor eligibility based on interview outcomes, vital signs, and comprehensive medical history reviews.

• Skillfully executed venipuncture techniques utilizing vacuum tubes, syringes, and butterfly methods, ensuring accurate matching of specimen tubes with laboratory requisition forms, and facilitated timely transport of specimens to laboratories while maintaining exceptional customer service. EDUCATION

Phlebotomy School Institute

High school diploma

2015

Cornerstone Christian School

High school diploma

Townsend, GA

2005

CERTIFICATIONS

First Aid Certification

CPR Certification

SKILLS

CPR Certified • Phlebotomy • Patient Care • Emr • Venipuncture • Laboratory Experience • Laboratory Procedures • Vital Signs • Medical Records



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