RP

ROSANNA PERDOARENA

ad3gtu@r.postjobfree.com 626-***-**** Costa Mesa, CA 92626

Goal-focused Restaurant Server with 27 years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service. Sociable Server offering 27 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Self-motivated and dependable server offering 27 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Energetic server bringing 27 year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory. Cleaning and sanitation

Food presentation

Table bussing

Verbal and written communication

Guest service

Personnel training

Menu knowledge

Food inspection

Wine pairings

Liquor, wine and food service

Hors d'oeuvres service

Menu memorization

Buffet setup and takedown

High-volume dining

Table setting arrangements

Dish preparation

Effective customer upselling

Regulatory compliance

Safe food handling

White glove service

Check payment processing

Special dietary requirements

Service prioritization

Relationship management

Point of Sale (POS) system operations

Dining customer service

Quality control

Food safety understanding

Sales Techniques

IlBarone Ristorante Newport Beach, CA

Server Shift Leader/Bartender

03/2017 - Current

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Managed tables throughout dining room to execute service at highest level. Maintained thorough knowledge of menu to describe dining options. Directed and assisted in general dining room cleaning and sanitation. Trained and acclimated new servers to restaurant's culture and operations. Cleared dishes from tables during and after meal service to maintain clean dining area.

Leveraged proper serving etiquette to promote inviting dining atmosphere. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Summary

Skills

Experience

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Held performance reviews to identify and correct areas needing improvement.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Calculated charges, issued table checks and collected payments from customers.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Worked with management to coordinate special functions and events. Drew from knowledge of menu items and ingredients to support customer selection.

Presented menus to patrons, answered questions about menu items and made recommendations.

Provided exceptional service to high volume of daily customers. ANTONELLOS RISTORANTE Santa

Ana, CA

Server Captain/Server Shift

Leader/Bartender

09/2018 - 08/2022

Supervised serving staff to drive high level of hospitality and food excellence.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Trained and acclimated new servers to restaurant's culture and operations. Managed tables throughout dining room to execute service at highest level. Maintained thorough knowledge of menu to describe dining options. Directed and assisted in general dining room cleaning and sanitation. Cleared dishes from tables during and after meal service to maintain clean dining area.

Held performance reviews to identify and correct areas needing improvement.

Leveraged proper serving etiquette to promote inviting dining atmosphere. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Managed [Number] servers and staff members to effectively foster team-oriented environment.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Calculated charges, issued table checks and collected payments from customers.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Worked with management to coordinate special functions and events. Drew from knowledge of menu items and ingredients to support customer selection.

Presented menus to patrons, answered questions about menu items and made recommendations.

Provided exceptional service to high volume of daily customers. Bayside restaurant Newport Beach, CA

Server Trainer/Captain Waiter/Bartender

08/2014 - 03/2019

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Recorded meal selections and transactions in microsystem to deliver prompt service.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Cleaned tables and chairs to prepare dining area for next customers. Trained new employees on restaurant procedures and plating techniques. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Served food and beverages to patrons and immediately remedied issues with orders.

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Addressed complaints to kitchen staff and served replacement items. Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts for customers.

Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Documented food orders and ran items to guest tables in dining room. Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces. Completed final preparations of dishes and quickly delivered items to customers.

Relayed orders and special requests to cooks.

Calculated charges, issued table checks and collected payments from customers.

Handled special customer requests for separate checks and menu substitutions.

Provided timely checks on guest needs and brought requests. Calculated accurate bill amounts and processed cash and credit card payments.

Restocked tables, wait staff areas and order staging areas. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Discussed dining menu information to aid in decision process for senior residents.

Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Presented food and beverages to guests at tables.

Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.

Collected tickets and followed proper cash-handling procedures. Informed customers about specials, upselling additional food and drink items.

Retrieved prepared orders from kitchen areas and promptly delivered to guests.

Reviewed daily specials, menu changes and service specifications. Cross-trained as host and helped with tasks such as greeting diners and escorting guests.

Presented menus to patrons to answer questions about menu items and make recommendations.

Monitored inventory to provide needed supplies to servers and bartenders. Relayed orders to service bar and kitchen via point-of-sale register system. Refilled drinks and checked with diners to meet specific needs. Communicated effectively with patrons, took orders and made item recommendations.

Monitored dining rooms for safety and customer needs. Utilized POS system to total meal costs and add taxes for final bill calculation.

Suggested additional items to customers to increase restaurant sales. Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements. Set tables for meals to prepare for over 100 plus daily diners and reset tables after customers left.

Set 15 tables for floor/banquets meals to prepare for over 100 plus daily diners and reset tables after customers left.

Made reservations for guests up to 30 days in advance. Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Presented menus to patrons, answered questions about menu items and made recommendations.

Designed emergency protocols to enhance customer and worker safety. Elephant Bar West Covina/Irvine, CA

Server Shift Leader

06/2007 - 06/2014

Supervised serving staff to drive high level of hospitality and food excellence.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Trained and acclimated new servers to restaurant's culture and operations. Managed tables throughout dining room to execute service at highest level. Maintained thorough knowledge of menu to describe dining options. Directed and assisted in general dining room cleaning and sanitation. Cleared dishes from tables during and after meal service to maintain clean dining area.

Held performance reviews to identify and correct areas needing improvement.

Leveraged proper serving etiquette to promote inviting dining atmosphere. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Managed 2-4 servers and staff members to effectively foster team-oriented environment.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Calculated charges, issued table checks and collected payments from customers.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Worked with management to coordinate special functions and events. Drew from knowledge of menu items and ingredients to support customer selection.

Presented menus to patrons, answered questions about menu items and made recommendations.

Provided exceptional service to high volume of daily customers. Lazy Dog Restaurant & Bar West Covina,

CA

Server

04/2010 - 08/2013

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Addressed complaints to kitchen staff and served replacement items. Displayed enthusiasm and knowledge about restaurant's menu and products.

Served food and beverages to patrons and immediately remedied issues with orders.

Recorded meal selections and transactions in microsystem to deliver prompt service.

Cleaned tables and chairs to prepare dining area for next customers. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts for customers.

Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Documented food orders and ran items to guest tables in dining room. Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces. Completed final preparations of dishes and quickly delivered items to customers.

Relayed orders and special requests to cooks.

Calculated charges, issued table checks and collected payments from customers.

Handled special customer requests for separate checks and menu substitutions.

Provided timely checks on guest needs and brought requests. Calculated accurate bill amounts and processed cash and credit card payments.

Restocked tables, wait staff areas and order staging areas. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Discussed dining menu information to aid in decision process for senior residents.

Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Retrieved prepared orders from kitchen areas and promptly delivered to guests.

Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Reviewed daily specials, menu changes and service specifications. Collected tickets and followed proper cash-handling procedures. Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Informed customers about specials, upselling additional food and drink items.

Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.

Presented food and beverages to guests at tables.

Brewed coffee and distributed to guests.

Presented menus to patrons to answer questions about menu items and make recommendations.

Monitored inventory to provide needed supplies to servers and bartenders. Relayed orders to service bar and kitchen via point-of-sale register system. Refilled drinks and checked with diners to meet specific needs. Communicated effectively with patrons, took orders and made item recommendations.

Monitored dining rooms for safety and customer needs. Utilized POS system to total meal costs and add taxes for final bill calculation.

Suggested additional items to customers to increase restaurant sales. Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements. Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Presented menus to patrons, answered questions about menu items and made recommendations.

Designed emergency protocols to enhance customer and worker safety. Cask N' Cleaver Steakhouse San Dimas,

CA

Service Crew Member

Restocked supplies, removed trash and cleaned areas. Kept customer and food preparation areas clean and well-organized. Greeted and served guests with warmth, courtesy and efficiency, leading to 03/2007 - 09/2009 loyal, returning customers.

Answered customer questions and took orders.

Completed opening, closing and shift change tasks by following company guidelines.

Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Handled food safely to protect customers from cross-contamination or illness risks.

Verified orders and bagged items for easy transport. Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.

Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.

Maintained order of customer and crew member work areas. Assisted with filling soft drinks and pouring coffee. Prioritized and completed tasks throughout every shift to support store operations.

Operated fryers and grills, assisted with putting orders together and bagged items for customers.

Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.

Delivered food and drink items quickly to help minimize customer wait times.

Took orders, prepared foods and processed payments in full-service establishment.

Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.

Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.

Assisted manager in cleaning, securing and balancing daily funds and receipts.

Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.

Restocked paper products and condiments at self-service areas during periods of downtime.

Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.

Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection. Replenished supplies in kitchen, behind counter and at dining room stations to meet expected demands.

Assisted managment with store opening and closing procedures. Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.

Pitched in to perform observed needs during customer lulls without waiting to be asked by management.

Served more than [25] guests per day in busy fine dinning setting by delivering exceptional service and support to every person. Visually counted and inspected dinnerware to replenish trays and bins. Hosted and led multiple private events and birthday parties by coordinating planning, setup, ordering, billing and cleanup. Spring Valley Steak House Victorville, CA

Server/Bartender

06/2005 - 02/2007

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Recorded meal selections and transactions in microsystem to deliver prompt service.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Cleaned tables and chairs to prepare dining area for next customers. Served food and beverages to patrons and immediately remedied issues with orders.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Addressed complaints to kitchen staff and served replacement items. Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts for customers.

Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Documented food orders and ran items to guest tables in dining room. Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces. Completed final preparations of dishes and quickly delivered items to customers.

Relayed orders and special requests to cooks.

Calculated charges, issued table checks and collected payments from customers.

Handled special customer requests for separate checks and menu substitutions.

Provided timely checks on guest needs and brought requests. Calculated accurate bill amounts and processed cash and credit card payments.

Restocked tables, wait staff areas and order staging areas. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Discussed dining menu information to aid in decision process for senior residents.

Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Retrieved prepared orders from kitchen areas and promptly delivered to guests.

Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Brewed coffee and distributed to guests.

Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.

Reviewed daily specials, menu changes and service specifications. Informed customers about specials, upselling additional food and drink items.

Presented food and beverages to guests at tables.

Collected tickets and followed proper cash-handling procedures. Presented menus to patrons to answer questions about menu items and make recommendations.

Monitored inventory to provide needed supplies to servers and bartenders. Relayed orders to service bar and kitchen via point-of-sale register system. Refilled drinks and checked with diners to meet specific needs. Communicated effectively with patrons, took orders and made item recommendations.

Monitored dining rooms for safety and customer needs. Utilized POS system to total meal costs and add taxes for final bill calculation.

Suggested additional items to customers to increase restaurant sales. Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements. Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Presented menus to patrons, answered questions about menu items and made recommendations.

Designed emergency protocols to enhance customer and worker safety. Carrows Restaurants Inc. West Covina,

CA

Server

05/1995 - 08/1997

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Addressed complaints to kitchen staff and served replacement items. Displayed enthusiasm and knowledge about restaurant's menu and products.

Served food and beverages to patrons and immediately remedied issues with orders.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Recorded meal selections and transactions in microsystem to deliver prompt service.

Cleaned tables and chairs to prepare dining area for next customers. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Provided exceptional service to high volume of daily customers. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts for customers.

Stocked server areas with supplies before, during and after shifts. Set up dining room to meet hospitality and service standards. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Developed strong and lasting resident relationships. Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Implemented sanitary food handling, holding and service protocols. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Completed opening and closing checklists to ensure smooth restaurant operations.

Documented food orders and ran

Contact this candidate