Andrea Mika Miyamoto

San Diego, CA 858-***-**** ad3gs8@r.postjobfree.com

SUMMARY

A highly motivated healthcare administrative professional with a proven track record of providing high-level support across cross-functional teams, effective communication, and continuous process improvement strategies. Delivering exceptional customer service while building lasting relationships comes naturally, along with the ability to work in a fast-paced environment while maintaining quality work and a robust, responsible, and reliable work ethic. I am looking to join a forward thinking organization to develop my skill set further and challenge my personal and professional development. SKILLS

Customer Service Scheduling Payroll Office Skills MS Suite Confidential Record Keeping Management Patient Care Data Entry Ensure Compliance Organization Effective Communication Process Improvement Multitasking PROFESSIONAL EXPERIENCE

Elizabeth Salada, M.D. 01/2021 – 12/29/2023

Administrative Lead/Medical Assistant

● Heavy phones, checking patients in and verifying insurance eligibility, appointment scheduling

● Taking vitals, performing EKGs, back office administration

● Experience using EHR,PM,Microsoft Suite

Henry Cluster STEMM Foundation 01/2013 – Present

Board Member

● Promote STEMM learning and activities for K-12 in the community and partner with San Diego State’s Pathways Pre-College Institute, helping underserved students get into college Williams Sonoma 03/1995 – 08/2004

Assistant Manager

● Maintained exemplary customer service within the store and established special business relationships

● Manage a team of 29 in order to reach daily, monthly, and yearly monetary, KPI, and loyalty goals, and responsible for employee payroll, bookkeeping and scheduling, while managing day-to-day company responsibilities Thomas Sergott, M.D., Plastic/Reconstructive Surgery 07/2003 – 08/2004 Office Manager & Patient Coordinator

● Responsible for performing clerical tasks: daily operations, supervising and coordinating patient appointments and schedules, monitoring the inventory of supplies, processing purchase orders, and developing strategies to optimize operations

● Ensure continuous process improvement from scheduling patients to resolving clinic operational issues to implementing HIPAA guidelines

California Institute of Plastic and Reconstructive Surgery 04/2002 – 07/2003 Patient Coordinator

● Schedule and discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment

● Perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records North County OB/GYN Medical Group, Primary Care/Dermatology 1998 – 2002 Administrative Assistant

Scripps Clinic and Research Foundation 1993 – 1995 Medical Laboratory Technician, Phlebotomist

Sunnyvale Medical Clinic 1986 - 1989

Medical Laboratory Technician, Phlebotomist

EDUCATION

University of San Diego – San Diego, CA

Bachelors of Arts, Animal Physiology

Contact this candidate