NORMA PADILLA

BAKERSFILED, CA ***** • 661-***-**** • ad3grl@r.postjobfree.com

Professional Summary

Organized, attentive, and dedicated administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules, and surgeon preferences. Well-versed in checking coverage, obtaining authorizations, and collecting payments. Hardworking multitasker with interpersonal, communication, and planning abilities. Skills

Bilingual

Updating Charts

Patient Relations

HIPAA Compliance

Payment Collection

Checking in Patients

Data Entry Proficiency

Schedule Coordination

Educating Patients

Attention to Detail

Obtaining Authorizations and Pre

Certifications

Medical Terminology

Office Administration

Work History

Surgery Scheduler, 06/2013 to Current

Foot And Ankle Institute – Bakersfield, CA

Arranged pre-operative and post-operative appointments for surgical patients. Resolved scheduling conflicts to maintain high-quality patient services. Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries. Expertly managed planning, scheduling, and coordination of outpatient procedures. Educated patients about surgeries and provided treatment plan documentation. Coordinated with facilities to set up surgeries for 3 doctors. Checked patients in and out and collected payments. Performed various administrative tasks by filing, copying and faxing documents. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Front and Back Office Medical Assistant, 11/2009 to 06/2013 Rheumatology Services Medical Group – Bakersfield, CA Assessed calls and inquiries to prioritize services based on medical emergencies. Protected patients' rights by maintaining confidentiality of medical, personal and financial information.

Assisted office manager with tracking inventory and restocking examination rooms and stations. Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Called and faxed pharmacies to submit prescriptions and refills. Taught patients about medications, procedures, and care plan instructions. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Registered new patients and updated existing patient demographics by collecting detailed patient information.

Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.

Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.

Sanitized, restocked, and organized exam rooms and medical equipment. Obtained and documented patient medical history, vital signs and current complaints at intake. Performed routine tests, sterilized instruments, and disposed of contaminated supplies in adherence to OSHA regulations.

Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.

Education

Associate of Science: 11/2009

San Joaquin College - Bakersfield

High School Diploma: 06/1994

Oxnard High School - Oxnard, CA

Contact this candidate