Brianna Cruz

Professional

Summary

Phoenix, Az *5042

480-***-****

ad3grk@r.postjobfree.com

Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Friendly individual helps customers and patients in any situation. Knowledgeable in scheduling, records and front desk management. Excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of multi housing properties. ㅡ

Skills

Front Desk Operations / Records Management/ Patient Scheduling Payment Collection/ Multitasking / Data Entry

Marketing strategies / Problem-solving abilities / Background Checks Lease Agreements / Property Marketing / Telephone and Email Etiquette

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Experience CrewMember/McDonald’s

Aug 2023 - Dec 2023, 3255 S 48th St, Tempe Az 85282 Heighten customer satisfaction by providing friendly and efficient service at the register.

Help team productivity by maintaining a clean and organized workspace for crew members.

Ensured accurate order fulfillment with diligent attention to details while taking orders at drive thru.

Assistant Apartment Manager / Chamberlain + Associates Dec 2022 - May 2023, 710 S Hardy Dr. Tempe, Az 85281 Raised tenant satisfaction by promptly addressing concerns and resolving issues.

Streamlined rent collection process, resulting in timely payments and improved cash flow.

Assisted in the development of marketing strategies to increase property visibility and occupancy rates.

Reduced vacancy rates by effectively showcasing available units to prospective tenants.

Facilitated smooth move-in experiences for new tenants by preparing lease paperwork and conducting comprehensive walk throughs. Prepared and processed lease and rental applications using Appfolio. Apartment Leasing Agent / Chamberlain + Associates May 2022 - Dec 2022, 710 S Hardy Dr. Tempe, Az 85282 Multiply tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.

Verified tenant incomes and other information before accepting lease applications.

Aid prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Distributed flyers to raise awareness of properties and attract more tenants.

Collected rent and tracked resident payments and information in computer system.

Responded to requests and scheduled appointments for property showings.

Greeted clients, showed apartments, and prepared leases. Restaurant TeamMember/Salad and Go

Jan 2022 - April 2022, 3229 S 48th St, Tempe Az 85282 Boost customer satisfaction by providing efficient and friendly service during busy meal times.

Serve in maintaining a clean and organized kitchen area and contributing to a positive guest experience.

Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers. CrewMember/McDonald’s

June 2021 - Jan 2022, 3255 S 48th St, Tempe Az 85282 Elevate team productivity by maintaining a clean and organized workspace for crew members.

Worked at the front counter, drive-thru and other areas. P products following restaurant, health, and safety standards and procedures.

Medical Receptionist / Arizona Advanced Imaging

Jan 2021- May 2021, 4566 E Inverness Ave, Mesa Az 85206 Reinforce patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner. Preserve strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Medical Records Technician / Southwest Information Management Services

Feb 2020 - Jan 2021, 949 W 23rd St, Tempe, Az 85282 Improved patient data accuracy by meticulously reviewing and updating medical records.

Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.

Uploaded physician progress notes, history, and physicals into electronic medical records.

Transcribed and entered patient medical information into electronic medical records systems.

Sales Associate / Forever 21

Oct 2019 - Feb 2020, 5000 S Arizona Mills Cir#590 Tempe, Az 85282 Retain a clean and organized store environment, enhancing the overall shopping experience for customers.

Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Greeted customers and helped with product questions, selections, and purchases.

CNA Volunteer / Scottsdale Village Square

Jun 2019 - Oct 2019, 2620 N 68th St, Scottsdale, Az 85257 Transported patients safely within the facility using appropriate equipment such as wheelchairs or lifts.

Transported patients between rooms and appointments or testing locations.

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks. ㅡ

Education High School Diploma / WestWood High School May 2019 - 945 W Rio Salado Pkwy, Mesa Az 85201

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Difference I’ve Made Friendly manner of speaking able to get customers at Mcdonald’s to round up their total cost to give the cents to our donation funds. While being a leasing agent I was able to provide prospects with the most current information so that they can move into our apartment community contributing to us hitting renting goals for the month.

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